2. What is a Telemanagement System?
2
Call tracking allows you to record call conversation, and track marketing campaign
effectiveness by assigning a unique toll-free or local number to each advertising medium. Our web-based
platform will illustrate which advertising efforts are generating customers and which can be eliminated,
saving on overall marketing costs.
With our system, You’ll virtually never miss a sale due to a missed call again!
Vital information captured from inbound calls, intelligently
presented via a secure website & email in real time .
Already have Toll Free numbers? No problem.
We have the ability to port your current Toll
Free numbers into our system and turn them
into toll free or local “tracking” numbers!
3. 3
Effectively track
response rates
from marketing efforts
Discover what drives marketing success
Online and offline, know exactly which marketing sources drive business
and which do not. Track print media or website visitors to phone calls to
see how keywords, Adwords, social networks and pages generate calls.
4. 4
Call Recording
Listen to call recordings to
identify training needs,
and know exactly what a
customer needs
Listen to your customers
With recordings available 24/7 you can really take time and listen to
your customer to identify training opportunities, reward employee
performance, and know exactly what a customer needs.
5. Improve lead generation & retention
With immediate alerts, you have the information you need to
resolve a potential customer’s issue and win back business.
5
Resolve customer
issues and recover
revenue
6. 6
Capture the Callers information
In real time all the while building a priceless lead Database of prospective buyers. Not only will a
database, improve and measuring marketing programs, it will provide you with an avenue to
manage your customer relationships
Call Recording Liability
In today’s “sue happy world” you must take the proper measures to protect you and your
company from “frivolous” lawsuits. With atts. you’ll have the recording to verify what was said, and
what was not.
Advertising Tracking -Track your Marketing ROI:
When you put our “tracking numbers” in your marketing you can look at and print all the graphs
you need to see/prove your marketing. No longer will you have to put together graphs and pie
charts, your system takes care of that for you.
Track your personnel:
See if your salespeople/receptionists are representing your company in your best interest, and
treating the customers like you would want them to.
Geo Routing: This feature offers you the opportunity to have less phone numbers for national
advertising campaigns. The call comes in and is routed the appropriate location according to the
callers demographics.
Conversation recorded to manage customer service, avoid miss sales opportunities due to "Missed
Benefits – FAQ – Value In Detail
7. 7
Export option:
With the Export tool in your system, you are able to mail out
follow up letters, Thank you cards, monthly specials etc., in addition to the obvious export to import
into your Customer Management System.
Marketing:
When you put our “tracking numbers” in your marketing you can
look at and print all the graphs you need to see/prove your marketing. No longer will you have to
put together graphs and pie charts, your system takes care of that for you.
Control your number:
With our system, you are able to login and forward
your number. Log in and redirect the numbers in real time as often as you like.
Listen to your voicemail or answering machine
After your system starts and your answering machine picks
up, it records the message left. You are able to login from anywhere and listen to your messages!
•18. Track your personnel: See if your salespeople/receptionists are representing your company in
your best interest, and treating the customers like you would want them to.
Geo Routing: This feature offers you the opportunity to have less phone numbers for national
advertising campaigns. The call comes in and is routed the appropriate location according to the
callers demographics.
Benefits – FAQ – Value Continued
8. Log in Method
Different access levels determined by you. Log in from anywhere including your mobile phone.
Never miss another call
With our system you will not only have the ability to forward a line to another to avoid missing a
call, but should you opt to not forward your numbers, you will still be able to log in and see the
data from all incoming calls at any time. The calls will be there for you to manage – call back,
review, etc.
Toll free & Local Numbers
We can assign you toll free numbers from our pool of numbers in seconds. In most markets, we can
assign local “tracking” numbers. Why only capture the incoming calls from toll free numbers when
you are able to capture the caller information and record calls from your local number?
Vanity Numbers:
We can assign Vanity numbers If the number is available, we can get it
Port numbers: We can “port” any or all of your current toll free numbers into our system, making
them “tracking” numbers. We won't turn it on until all numbers are ported so you never miss a call
during the port process.
8
More Benefits – FAQ – Value
Blacklist If you have toll free numbers, chances are you receive many telemarketing calls.
With our system, you are able to login, and “blacklist” these numbers.
9. 9
Track your personnel
See if your salespeople/receptionists are representing your company in your best interest, and
treating the customers like you would want them to.
Geo Routing
This feature offers you the opportunity to have less phone numbers for national advertising
campaigns. The call comes in and is routed the appropriate location according to the callers
demographics.
Conversation Analytics technology*
has transformed the call tracking landscape and uncovered a goldmine of data. Conversation
Analytics offers game changing intelligence, which includes:
A. A revolutionary way to increase conversions on phone calls.
B. How Conversation Analytics can be used to determine the lead quality and ROI of every call.
C. How to drastically improve your employee sales performance on phone calls.
D. The 45+ indicators that can be extracted from phone calls with Conversation Analytics and
how they can be used to optimize your marketing and sales process. - Based on
Keywords/Phrases – Algorithms.
Live Person Monitoring*
Same as above however, instead of Algorithms Measurement of the call a Scoring Expert Listens
and Scores the Recorded Conversation
* *Available with ATTS-II Gold **Available with ATTS - Platinum
Do you REALLY know what happens after the
phone rings?
10. 10
See which calls drive sales and revenue.
Ad Resource Customer Number
Export
Fwd
email
Recording
13. www.autotechnologiesinc.com
atts is typically, substantially less than the competition, and your local phone companies toll
free number services.
*Let us know how many toll free or local phone numbers you require for all of your media types,
with your estimated minute usage per month, and we will create a customized proposal for
you.
►Our friendly, professional customer service makes ATTS the preeminent call capturing service
in North America!
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