1. Robert H. Strickland
4205 Olive Street
Everett, Washington 98203-2107
Phone: 425-876-2139 / Fax: 425-258-6796
Email: bob@roberthstrickland.com
To Whom It May Concern:
My professional activities have involved business analysis and technical writing in a variety of
industries. Included are:
• Creation of manuals for Software Development Kits (SDK) in silicon wafer fabrication and
semiconductor design
• Testing of biomedical instruments and creation of user manuals within tight timelines
• Maintenance of installation and user manuals for wireless telecommunication software
• Creation of operations and maintenance training manuals for processes used on RVs and
automobiles
• Creation of a collection of process manuals for medical instrumentation manufacturing and
order processing
• Contribution to development of Functional (FRS) and User Requirement Specifications (URS)
and creation of over 8000 pages of work flows, user manuals, reference materials, and
training documents for order entry and provisioning of telecommunications services
• Advising IT department about FRS and URS from sales force and Application Program
Interface (API)during Agile development; created user, reference, and sales training
documents for administration of automotive dealerships
• Advising IT department about URS and documenting sequence of operations in payroll and
benefits module for the computer-mediated issuance of salaries and benefits for an
international electric supply wholesaler
• Assisted physicians, researchers, staff, and graduate students of a medical school in creation
of graphic presentations
• Developing all sales, marketing, and technical materials for a medical customer base and
nationwide sales force for a nutritional supplement manufacturer
• Conducted preventive maintenance on electronic equipment while in US Navy
My management style is friendly, collaborative, straightforward, and stable. I have an excellent
memory, a sense of detail, and a high level of communication skills. I am reserved and serious-
minded, but cooperative and enjoyable to work with, placing a premium on harmony in a productive
workplace. I am a sensitive team player open to others' points of view and believe that issues should
be resolved on their own merits. I will compromise, when necessary, to build consensus. My
organizational skills are excellent, and I am as adept in a support role as a lead role.
Best regards,
Robert H. Strickland