The document discusses personal accountability and outlines strategies for taking accountability, including focusing on results rather than excuses, seeking and applying feedback, and asking "What else can I do?" to solve problems rather than playing blame games. It provides steps and best practices for demonstrating ownership over outcomes through seeing realities, solving issues, and doing what one says.

1. ©2010
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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
Activity: Actions people take that lead to
results.
Results: The desired and undesired outcomes
of taking actions.
Activity vs. Results

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The TAKING Personal Accountability TrackTM
Doing
The Job
IS
Achieving The
Result
Doing The Job vs. Achieving The Result
Doing The
Job
Achieving
The Result

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The TAKING Personal Accountability TrackTM
RESULTS
ACTIONS
BELIEFS
EXPERIENCES
The Results Pyramid
®

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
“If anything can go wrong, it will.”
“Murphy was an optimist.”
Murphy’s Law
O’Reilly’s Corollary

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
• “Coming home, I drove into the wrong
house and collided with a tree I don’t
have.”
• “A pedestrian hit me and went under my
car.”
How The Accident Happened...

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The TAKING Personal Accountability TrackTM
• “An invisible car came out of nowhere,
struck my vehicle, and vanished.”
• “The indirect cause of this accident was
a little guy in a small car with a big
mouth.”
How The Accident Happened...

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The TAKING Personal Accountability TrackTM
• “The telephone pole was approaching fast. I
was attempting to swerve out of its path
when it struck my front.”
• “The pedestrian had no idea which direction
to go so I ran him over.”
How The Accident Happened...

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The TAKING Personal Accountability TrackTM
• “The guy was all over the road. I had to
swerve a number of times before I hit him.”
• “I pulled away from the side of the road,
glanced at my mother-in-law and headed
over the embankment.”
How The Accident Happened...

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The TAKING Personal Accountability TrackTM
No. 1: Never blame someone that has a better
excuse than you.
Rules Of “The Blame Game”

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The TAKING Personal Accountability TrackTM
No. 2: Always be prepared to pass the
buck, pin the blame or point the
finger; particularly when its really
your fault.
Rules Of “The Blame Game”

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No. 3: Remember, a good excuse can be as
good as getting the result.
Rules Of “The Blame Game”

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No. 4: Always remember the quality of an
excuse increases proportionately with
the degree to which the “reason” is
outside of your control.
Rules Of “The Blame Game”

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No. 5: Strategically implement the standard
“scapegoat” excuses when normal
deflecting tactics don’t work.
Rules Of “The Blame Game”

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No. 6: When all else fails—admit your guilt
and blame your childhood.
Rules Of “The Blame Game”

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
Blamestorming

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The TAKING Personal Accountability TrackTM
Wait &
See
Cover Your
Tail
Finger
Pointing
It’s Not My
Job
Ignore/
Deny
Confusion/Tell
Me What
To Do

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The TAKING Personal Accountability TrackTM
DO IT®
SOLVE IT®
OWN IT®
SEE IT®

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The TAKING Personal Accountability TrackTM
16 Best Practices
Obtaining the
perspectives of
others
Communicating
openly and
candidly
Asking for and
offering feedback
Hearing the hard
things to see
reality
See It®
Being personally
invested
Learning from
both successes
and failures
Aligning my work
with desired
company results
Acting on the
feedback that I
receive
Own It®
Constantly
asking, “What
else can I do?”
Overcoming
cross-functional
boundaries
Creatively dealing
with obstacles
Taking the
necessary risks
Solve It®
Doing the things I
say I’ll do
Focusing on the
top priorities
Staying Above
The Line
®
by not
blaming others
Sustaining an
environment of
trust
Do It®

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The TAKING Personal Accountability TrackTM
“Subject to having to report, explain or justify;
responsible; answerable.”
Dictionary’s Definition Of Accountability

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The TAKING Personal Accountability TrackTM
Two Views Of Accountability
the R
E
S
U
L
T
The Oz Principle®
Accountability
Question
“Who is accountable
for achieving
the result?”
The Typical
Accountability
Question
“Who is accountable
for failing to achieve
the result?”

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The TAKING Personal Accountability TrackTM
The Partners In Leadership®
Definition
of Taking Accountability
A personal choice to rise above one’s
circumstances and demonstrate the
ownership necessary for achieving desired
results; to See It,®
Own It,®
Solve It,®
and Do It.®

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
Reasons become excuses whenever you
stop working on finding solutions.
Reasons And Excuses

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
Seek
Creates
Accountable
People
Feedback

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The TAKING Personal Accountability TrackTM
Do You Have Any
Feedback For Me?
What Feedback Do
You Have For Me?
or
Feedback

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The TAKING Personal Accountability TrackTM
Feedback Filters
“Is that a belief I want them to have?”
ACCURATE OR INACCURATE?
BASIS OR NO BASIS?
PERTINENT OR IRRELEVANT?
RIGHT OR WRONG?
Feedback
Receives a lot of feedback
Acts on very little feedback

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The TAKING Personal Accountability TrackTM
Thanks for the Feedback!

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The TAKING Personal Accountability TrackTM
The Four Points of
Focused Feedback® What
feedback do
you have for me
around…?
Thanks for
the feedback!
Here’s
Where I feel
you could
demonstrate…
even more
Here’s where
I feel you
demonstrate…
Focused
Feedback

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The TAKING Personal Accountability TrackTM
What Feedback Do You Have For Me?
Thanks for the Feedback!
Feedback

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
1. Read it
2. Commit it to memory
F
3. Count the number of:
Instructions

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The TAKING Personal Accountability TrackTM
A Culture of Accountability is
built upon the foundation of
effectively using each of the
Steps To Accountability®
to
facilitate a focus on results in the
face of frustrating obstacles.

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
A Culture of Accountability is
built upon the foundation of
effectively using each of the
Steps To Accountability®
to
facilitate a focus on results in the
face of frustrating obstacles.

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The TAKING Personal Accountability TrackTM
The ability to tie where I am with
what I have done
and
where I want to be with what I
am going to do.
Ownership Is:

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The TAKING Personal Accountability TrackTM
If you can’t make the tie,
you don’t Own It!
Making The Tie

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The TAKING Personal Accountability TrackTM
“If you’re not part of the solution,
you are part of the problem.”
“If you’re not part of the problem,
you’re not part of the solution.”
Making The Tie

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The TAKING Personal Accountability TrackTM
Levels Of Ownership
Disagree
Involved
High
“I
Own
It”
Agree
Involved
Buy-In/Invest
Comply/Concede
Agree
Uninvolved
Moderate
Exempt/Excuse
Disagree
Uninvolved None
“I
Don’t
Own
It”
Resist/Resent

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
1. Clearly define the result and ask the question:
“Why aren’t you making the progress that you really want to make?”
2. Use the LIFT method to coach them Above The Line:
Accountability Coaching®
Exercise
L isten for obstacles
I dentify obstacles you can influence
F acilitate the Solve It ®
Question
T est for movement

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The TAKING Personal Accountability TrackTM
LIFT Others Above The Line®
L isten -- See It ®
I dentify -- Own It ®
F acilitate -- Solve It ®
T est -- Do It ®

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The TAKING Personal Accountability TrackTM
Are You Accountable
To Achieve This
Result?

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The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
Limitations of Just Doing The Job
The Power Of Joint Accountability
R
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Results we’re not
now achieving
but would achieve…

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The TAKING Personal Accountability TrackTM
©2008
Partners
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LLC.
AT
PPT_Int
-
0508G-E-ENG
The TAKING Personal Accountability TrackTM

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The TAKING Personal Accountability TrackTM
What Else Can I Do?
The Solve It Question

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The TAKING Personal Accountability TrackTM
Problem
Problem Problem
Problem Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem

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The TAKING Personal Accountability TrackTM
Below The Line
Below The Line Below The Line
Below The Line
Below The Line
Below The Line
Below The Line Below The Line
Below The Line
Below The Line Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line
Below The Line Below The Line
Below The Line
Below The Line
Below The Line
Below The Line

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The TAKING Personal Accountability TrackTM
Above The Line
Above The Line Above The Line
Above The Line Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line
Above The Line

58. ©2010
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The TAKING Personal Accountability TrackTM
People who make it happen!
People who watch it happen.
People who wonder what happened.
People who never knew anything happened.
Four Kinds Of People

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The TAKING Personal Accountability TrackTM
“Only when you assume full
accountability for your thoughts,
feelings, actions, and results can
you direct your own destiny;
otherwise, someone or something
else will.”
The Oz Principle