5. We’ll be covering…
Why having efficient
ContentOps matters
4
Three pillars of ContentOps2
Defining ContentOps1
Elements of ContentOps3
6. We’ll be covering…
Examples of ContentOps
from universities
5
Three pillars of ContentOps2
Defining ContentOps1
Elements of ContentOps3
4 Why having efficient ContentOps matters
8. Defining content operations
Deane Barker
Chief Strategy Officer, Blend Interactive
Content operations is concerned with everything between
content strategy and content management, and therefore is
the “glue” between the plan for content, and the content
management system in which it’s managed and delivered.
#ContentEd19@RobertMills
9. Defining content operations
Colleen Jones
Author of The Content Advantage
Content operations is the behind-the-scenes work for
managing content activities as effectively and efficiently as
possible. Today, content operations often require a mix of
elements related to people, process, and technology.
#ContentEd19@RobertMills
10. Defining content operations
Richard Prowse
Deputy Director, Service Design - University of Bath
ContentOps is the practice of effectively managing people,
processes, systems and technology so that an organisation
can plan and produce useful, usable content.
#ContentEd19@RobertMills
17. Who here is dealing with …
Multi-source
Everyone is now a
content producer
Multi-channel
Everyone is now a
multi-channel
publisher
Speed of delivery
The need to reactively
create content at
speed
Scale
The need to systemise
content in order to
automate and scale
Content governance
Regulations and
compliance workflows
Quality & consistency
High audience
expectations in a
competitive world
#ContentEd19@RobertMills
18. Audiences expect content
84% of people expect
brands to create content
Havas Group’s 2017
Meaningful Brands study84%
#ContentEd19@RobertMills
19. Consuming content
The average person
consumes 11.4 pieces of
content before making
a purchase decision
Forrester
11.4
#ContentEd19@RobertMills
20. Annual content budget
53% of organisations
don’t know their annual
budget for content
Content Science Review:
Content Operations
Benchmark Study
53%
#ContentEd19@RobertMills
30. Learning from Illinois State University
A central web and interactive
communications team
Departments were seen as clients and
worked with on individual projects
Defined roles and responsibilities
across, comms/content, design, dev
and SMEs
#ContentEd19@RobertMills
31. Learning from Illinois State University
Designers understood context and
purpose of the content
Business-wide goal to give content the
attention it deserves
Clear roles kept people focused on
specific tasks
#ContentEd19@RobertMills
32. Learning from Illinois State University
Improved collaboration between
content, design and development
Faster review and approval of content
Overall a quicker turnaround for
projects
#ContentEd19@RobertMills
33. Clearly defined roles
Identify gaps and overlaps
No longer a swim lane mentality
Can’t afford to waste time or effort
Remove ambiguity, increase accountability
#ContentEd19@RobertMills
35. Learning from Cornell University
Redesign of alumni.cornell.edu and
giving.cornell.edu
Successful cross-department
collaboration via a bespoke workflow
All content production and approval
achieved in 3 - 4 weeks
30 - 40 people involved in producing
and approving content
3000 pages to 200
#ContentEd19@RobertMills
36. Learning from Cornell University
Five workflow stages:
Draft
Approval
Review
Publish
Push to CMS
#ContentEd19@RobertMills
38. Production workflow
Connects silos and disciplines
Facilitates scalable and repeatable processes
Keeps content moving
Helps identify bottlenecks, who is overloaded
and where more resource is needed
#ContentEd19@RobertMills
40. Learning from University of Leicester
Connected two processes to go digital
first
Streamlined workflow
Structured content allowed for
consistent content to be produced on
time
#ContentEd19@RobertMills
41. Learning from University of Leicester
Started small with a pilot project and
then rolled out further
Pilot for undergraduate prospectus
involved 10 departments
Created page templates and then
invited people
Postgraduate prospectus involved 24
departments
#ContentEd19@RobertMills
42. Learning from University of Leicester
Five workflow stages:
Content added
Sent to department
Amends made
Ready for design
Website updated
#ContentEd19@RobertMills
43. Learning from University of Leicester
Reduced email traffic between marketing
team and academic departments
Content delivered and approved on time
Content consistent in format and style
across all departments
Clear guidelines and structure for
contributors
#ContentEd19@RobertMills
44. Content types and templates
Brings together content, design and development
Consideration given to the content experience
Technology decisions pro-active, not last minute
#ContentEd19@RobertMills
47. Catalyst: silos, different
styles, inconsistency
Negative impact on the
University’s brand!
Organisational restructure
and brand refresh were
opportunities for change
Informed by research, but not
dictated by it
Statement of intent and
vision for the future
Considers non-linear user
journeys, multi-device
behaviours and expectations
of immediacy
Improvement in content
quality
#ContentEd19http://bit.ly/2FAk4EX
University of Dundee’s content style guide
@RobertMills
48. Content style guides
Provide a shared understanding of
language, style and rules
Empowers content creators
Facilitates successful cross-discipline
collaboration
Helps achieve consistency in content
quality, style, and format (so also saves
time!)
#ContentEd19@RobertMillshttp://bit.ly/2FAk4EX