1. ROBERT L. DEA
Page 1 of 3
40 Low St., Newbury, MA. 01951
rdea13@comcast.net (978) 462-3985
Senior Technical Writer with experience writing new and updating existing documentation of hardware
and software products. Ability to learn and understand technical and scientific concepts quickly, and
translate them into user-friendly text. Long-time experience with publications process, tools, issues, and
methodology. Skilled at working with developers and using equipment to research and gather product
information.
Documentation Project Types:
• Product Descriptions
• Command Line Interface References
• System Administrator Guides
• Configuration Guides
• Online Help
• Quick Reference Cards
• Hardware Installation Guides
• Software Installation Guides
• Release Notes
• Getting Started Guides
• Feature Descriptions
• Software Architecture Document
• Application Programming Interface
Manual
Documentation Tools:
• FrameMaker 10
• RoboHelp
• Webworks Publisher
• Adobe Acrobat
• MS Office: Word,
Powerpoint, Excel
• Snagit
• Visio
• Madcap Flare
• InDesign (Adobe)
Technologies:
• Wireless Controllers and
Access Points
• VoIP; SIP
• Softswitch
• Storage Area Networks
• Solaris OS
• Unix
• Oracle DB & SQL
• Windows 7
• Clearcase
• Optical Transmission
• Ion Implantation
• IP Protocols
• Mac (Apple) OS X
Professional Experience:
University of Massachusetts, Lowell —College of Engineering, Technical Communications
Program Fall 2013 – present Teaching Assistant, part-time.
• Review and edit undergraduate student technical reports for meaningful content, English
grammar, accuracy, and conformance to technical industry writing standards.
• Meet students in personal conference to go over edits and instruct for improvements.
• Review and edit second draft of student reports, and grade students on quality of learned
technical writing skills.

2. ROBERT L. DEA
Page 2 of 3
Philips Color Kinetics, Burlington, MA. — Architectural Lighting Systems
Marketing Communications Tech Writer June 2014 – April 2015.
• Created Installation Instructions, Product Guides, and Specification Sheets for Marketing
Communications department of Philips Global Lighting division.
• Worked with Product Managers and Engineering development teams to gather technical
information and determine documentation required for architectural lighting products.
• Used Adobe InDesign and TeamWork Product Management tools to track projects, tasks,
and create graphics-based customer-facing documents.
Enterasys Networks, Salem, NH. — Enterprise networking solutions July 2011 - April 2013
Principal Technical Writer in Technical Publications Department.
• Wrote new content covering device installation, 802.11n wireless network configuration, and
regulatory compliance over multiple releases.
• Updated and reorganized CLI references for wireless controllers and Enterprise switch
networks.
• Worked closely with hardware and software developers, program managers, and technical
illustrator.
• Collaborated with developers at international locations to transfer and review information and
documents.
Sonus Networks, Westford, MA. — IP communication networks August 2007 - August 2009
Principal Technical Writer in Technical Publications Department.
• Updated and managed complete document set for policy server performing network
configuration tasks in PSTN, IP, and Wireless (GSM & 3G) converged telephony networks,
over multiple releases.
• Document set included Installation and Upgrade Guide, Product Description, Provisioning
Guide, Tools Guide, and Release Notes.
Sun Microsystems, Burlington, MA. — Storage area networking April, 2006 - May 2007
Consultant to Network Storage Systems documentation group.
• Designed and wrote Hardware Install Guides, Setup Posters, and Release Notes for disk array
storage systems and array management software.
• Updated online help for data replication software.
Ellacoya Networks, Merrimack NH. — Broadband service control; Deep Packet Inspection 2002
– 2004 Consultant on Service Control System for broadband service providers.
• Created and generated hyperlinked online help files as complete modular user manual.
• Wrote new Tutorial, Getting Started Guide, and System Description documents.

3. ROBERT L. DEA
Page 3 of 3
Hewlett-Packard Medical Products Group, Andover MA — Online medical charting 1997-1998
Engineering writer co-located with development team to write documentation of regulated
medical device networking products.
• Worked with Regulatory personnel to ensure documents are regulatory compliant.
• Worked with translators to ensure quality international documentation.
AT&T Bell Laboratories, N. Andover, MA — Transmission systems, Network traffic analysis
1986 - 1996 Engineering Writer producing internal and external project documentation, co-located
with development teams.
• Documented end-to-end configuration and administration procedure documentation for
network traffic analysis system used in AT&T network operations center.
• Wrote external specifications, instruction manuals, and sales presentation materials for digital
access and control system (transmission product).
Interim Activities:
New England Real Ale Exhibition (NERAX) — Cask-conditioned ale festival planning
committee 1997 – present. Working party committee member, program brochure developer.
• Participate in planning of annual four-day festival.
• Design, create, manage publication, and distribute festival program brochures containing
articles, festival information, pictures, and advertisements using Adobe InDesign.
Animal Rescue, PAWS New England and Almost Home Rescue — nonprofit rescue
organizations for homeless pets 2005 – present Volunteer.
• Foster and adopt homeless pets.
• Transport pets and perform home visits in my area when needed.
Educational Background:
Northeastern University, Boston, MA – Technical Documentation Program
Writing, Technical Editing, Systems Analysis, Telecommunications, Programming.
Northeastern University, Boston, MA – Regulatory Affairs Certificate Program
Biologics Development Regulatory Overview, New Drugs Development Regulatory Overview,
Medical Device Development Regulatory Overview.
University of Massachusetts, Amherst, MA
Bachelor of Arts awarded Magna Cum Laude in Philosophy. Graduated Honors.
Career Development Coursework
Madcap Flare, Webworks, Structured Documentation, HTML, Network Management,
Telecommunications, Digital Switching, Network Protocols, Network Architecture, Data Base
Concepts, ISDN, CCS7/SS7 Network Overview, Advanced FrameMaker, assorted UNIX courses.