1. Phillip M. Keegan
6655 Cielito Way San Jose, California 95119
mudskipper95119@yahoo.com
cell 408-888-4919
PROFESSIONAL SUMMARY
• Expert technical writer and publications manager with 25 years experience in wired, wireless, data
protection, Web service provisioning, wireless asset location, API and data storage industries.
• Designed, developed, validated and released highly technical content and topic-based collateral,
including system administrator guides, programmers’ guides, user guides, API and command line
references, wireless networking component install guides and product data sheets.
• Extensive working knowledge of computer networks, VPNs, security protocols, Ethernet switching
strategies, port management QoS strategies, bandwidth management, cloud application provisioning,
guest networks, access control lists, switch clusters, routing and backhaul strategies and analytics.
• Expertise in topic-based HTML and XML authoring for embedded device firmware help systems,
(including Author IT CMS).
• Product collateral and HTML rebranding specialist for some of Silicon Valley’s leading networking
companies (Intel, Nortel, Brocade, Extreme, GE etc.).
• Concise and prompt developmental editor of all end user, online topic object and data sheet collateral.
• Exceptional problem-solving, duration forecasting, communication and user advocacy skills.
• ISO 9001-3 SW development, test, release and sustainment process guru.
TECHNICAL WRITING and CONTENT TOOLS
• Adobe FrameMaker (structured and unstructured) expert on Windows and UNIX platforms.
• AuthorIT CMS with extensive experience in XML, HTML and DITA topic based data objects.
Familiarity with DXStudio, Oxygen, XMetal, Lyrix, and Quark XPress as well as most other desktop
publishing systems.
• Agile database administration (EC generation and release management).
• Jira, ClearQuest and Bugzilla defect tracking and resolution applications.
• Oracle ATG and Adobe AEM relational database proficiency for Internet support site upload of
outwardly facing end user collateral.
• MS Office suite.
PROFESSIONAL EXPERIENCE
Zebra Technologies October 2014 – October 2016
Senior Manager Technical Communications
• Manage four writers in US and India. Own schedule for content development, translation, data object
HTML/XML firmware integration, Web service provisioning, Agile release and Web upload of all
business unit deliverables.
• Senior content developer for Zebra’s proprietary wireless network operating system.
(reference guides, command line/API and embedded device topic object HTML).
• Senior content developer for Zebra’s wireless controller and access point hardware portfolio.
• Senior content developer for Zebra’s wireless asset location beacon portfolio and support apps.
• Senior content developer for wireless switching how to guides, data sheets and training materials.
• Defect tracking and resolution coordinator for all end user deliverables and embedded device HTML.
• Access point antenna guide creation and submission for timely FCC and country approvals.
• Developmental editor for all end-user collateral produced by global publications team.
2. • Co-author of Zebra’s Technical Publications style guide.
Motorola Solutions June 2007 – October 2014
Manager Technical Communications
• Managed group of five writers in US and India. Owned schedule for development, translation, data
object HTML/XML firmware integration, Agile release and Web upload of all deliverables.
• Senior content developer for Motorola’s proprietary “WiNG” wireless network operating system
(reference guides, command line/API and embedded device topic object HTML).
• Used AuthorIT CMS to convert over 3,000 pages of structured FrameMaker reference guide content
into device firmware embedded topic objects for over 600 user interface items.
• OEM rebranding lead for Motorola’s WiNG wireless operating system and its end user collateral and
embedded device firmware HTML. OEM customers included Brocade and Extreme Networks.
• Senior content developer for the AirDefense wireless intrusion prevention platform.
• Senior content developer for Motorola’s launch of the “MPact” program supporting physical asset
location beacons, their analytic support software and embedded HTML and administrator collateral.
• Developmental editor for all end-user collateral produced by publications team.
Symbol Technologies July 1997 – June 2007
Senior Technical Writer
• Senior content developer for Symbol’s inception of the 802.11 “Spectrum 24” wireless network
operating system (reference guides, command line/API and embedded device topic object HTML).
• OEM rebranding lead for Symbol’s wireless operating system and its end user collateral and
embedded device firmware HTML. OEM customers included Intel, Nortel. 3Com and Ericsson.
• Senior content developer for Symbol’s portfolio of wireless access points and Ethernet switches.
• Senior content developer for Symbol’s wireless client card portfolio and device driver applications.
• Senior content developer for Symbol’s point-of-sale payment device portfolio.
• Created Symbol’s Technical Publications Style Guide adopted by Motorola upon acquisition.
• Developmental editor for all end-user collateral produced by publications team.
Storage Dimensions June 1995 - July 1997
Technical Writer
• Senior content developer for RAID failover and disk mirroring setup and deployment guides and
embedded application topic object HTML files.
• Senior content developer for RAID hardware disk array subsystems and RAID failover.
• Senior content developer for RAID subsystem setup guides for Unix and Nortel.
Loral Communications Systems May 1993 –April 1995
Technical Writer and Audit Process Writer/QA Analyst
• HTML guru for firmware embedded orbit analysis procedures and telemetry configuration.
• Authored test plans, orbit telemetry procedures and training guides under top secret clearances.
Omni Plan – Johnson Space Center Houston Texas June 1992 –April 1995
Technical Writer and Audit Process Writer/QA Analyst
• Content developer for Nasa’s Disaster Recovery Plan supporting their mission control facility.
• Authored test plans, orbit telemetry procedures and training guides under top secret clearances.
EDUCATION
