2. • Industry meaning: (in·dus·try)
• economic activity concerned
with the processing of raw
materials and manufacture of
goods in factories.
• the companies and activities
involved in the process of
producing goods for sale,
especially in a factory or special
area:
• Example:
• Flour, sugar, eggs, cocoa powder
is made into chocolate cookies
4. •2. A café can serve
breakfast, brunch,
lunch, dinner and
supper and often
coffee and cake (or
other snacks) in
between.
5. •3. Hotels cover an
extremely wide range
of premises from a
local hotel to an
international standard
five-star premises
featuring a large range
of facilities including,
for example, 24-hour
room service.
6. •Fast food outlets
include international
brands (such as
McDonald‟s, KFC)
operating through
franchising
arrangements, as
well as smaller,
owner-operated
businesses.
7. • Canteens usually operate
in a workplace setting
such as a mine or
building site, factory or
some other work
location, providing food
and drinks to workers.
Food can include snacks,
full meals and a range of
confectionery lines and
ice creams. Drinks can be
tea and coffee as well as
a range of cold drinks
including canned/bottled
soft drink.
8. • 6. Casinos usually
have a number of
departments, similar
to those of five star
hotels, but the main
difference is they
have a large gaming
department
employing staff with
specialist skills.
9. 1.What are the six food industry sectors?
2.What is the difference between a restaurant and
food chain outlet?
3.Give examples of franchise food chain outlet.
10. •Updating general industry
knowledge:
•To keep learning, you must
source the most recent and
relevant information about
what is happening in the
industry in general, your
sector of interest and your
workplace especially Issues to
monitor. You should seek to
identify a wide range of issues
such as:
11. 1. Changing and
emerging trends –
relating to visitor
patterns; needs, wants
and preferences;
spending; mode of
travel; selling prices;
products and services.
12. •2. New techniques
and practices – as they
apply to the industry,
other venues and your
workplace.
13. •3. New equipment and technology – being
integrated into the workplace/industry
16. Seek Information on
The Industry
• There is much written material that
can be used to obtain and update
industry knowledge and information:
• Reference books – on all manner of
subjects such as travel options,
destinations and attractions, cooking,
mixing cocktails, housekeeping,
management and all operational
topics.
17. • Guidebooks –
numerous guidebooks
exist on every major
touristdestination/count
ry. While these are
often read by tourists to
help them obtain a
„feel‟ for the country
they are visiting, they
can also be useful to
staff working in those
countries as a reference
and resource.
20. •Libraries – public
libraries and training
institute libraries are
a great source of
material you do not
have to pay for.
21. Newsletters – these usually come in
electronic form and are mostly free of
charge. They are often produced by
industry suppliers/support services and
government agencies and made
available as a marketing and/or
communication tool .
22. • Brochures, price lists and schedules – most
venues, attractions, suppliers and service
support industries provide some form of
printed material to assist with learning about
their:
