4. • A strong team of over 8000 committed ‘Eurochamps’ operating
from 132 cities & towns of India from 220 branch offices
‘Customer Response Centres’
• 324 EuroPartners (Franchisee Operations in the same tows as
above) help increase our reach.
• 402 EuroSathis (Franchisee Direct Operations) in as many towns.
• 600,000 new consumer homes added to the family each year.
Our Direct presence in over 500 towns
Strictly Confidential 4
5. Our Pillar of Success – Customer Service
• ISO 9000-2008 certification for after sales in key Cities
– 1100 service partners
– 5800 trained technicians
• Over 3.9 Million customers covered under AMC
– 85 % of service revenue is thru annual maintenance contract
• Customer Confidence Center – Unique initiative
– Call 3988 3434
– Customers can check the authenticity of Service technician
• 12 hour National Call Centre – Eurohelpline
– Telephone
– Web support
Strictly Confidential 5
6. 30 years of leadership across technologies
Strictly Confidential 6
7. 4 State of the art ISO Certified factories with a capacity of 100,000 units per month
Green Factory of Dehradun
•LEED INDIA GOLD rating, Indian Green Building Council
•100% Green Power (Windmill Power)
•Thermal Insulation (Fly Ash Bricks &
Hollow Brick Construction)
•Geo-Thermal Air Ventilation System
•Rain Water Harvesting
•Natural Light Harvesting
•Turbo Ventilators
•Reed Bed Waste Water System
•Solar Outdoor Lighting
Our Manufacturing Facility…our pride
Strictly Confidential 7
8. Investment in World Class Research
• Over 16water labs manned by qualified microbiologists
• Water mapping proving product efficacy
Strictly Confidential 8
9. Water lines in Dental Chair
Gun/ Treatment Unit
Water Bottle
Spittoon/Gargling
Unit
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10. Major Problems in Dental water lines
• Microbial presence inside water tubes due to stagnant water (even
with purified water)
• Water in direct contact with the patients open wounds increases the
chances of infection
• Microbial counts can reach as high as 200,000 CFU/mL within five
days(1) after installation of new dental unit waterlines and levels of
microbial contamination as high as 1 million or 106 CFU/mL have been
documented(2).
• The maximum allowed heterotrophic count as per WHO is 500 CFU/mL
References:
(1) Barbeau J, Tanguay R, Faucher E, Avezard C, Trudel L, Cote L, Prevost AP. Multiparametric analysis of
waterline contamination in dental units. Appl Environ Microbiol 1996;62:3954-9.
(2) Mayo JA, Oertling KM, Andrieu SC. Bacterial biofilm: a source of contamination in dental air-water syringes.
Clin Prev Dent 1990;12(2):13-20
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11. Case study
According to a recent article in 2012(3), a case report was
published concerning an old healthy woman who
developed Legionnaire's disease after a dental visit.
Despite medical efforts, the patient died within 2 days.
Her dentists were stunned because the pneumonia
causing bacteria (Legionella pneumophila) was acquired
while receiving dental care.
(3) Ricci ML, Fontana S, Pinci F, et al. Pneumonia associated with a dental unit waterline. Lancet
2012;379(9816):684
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12. • Biofilm is like a slime layer of pathogenic microbes that
forms inside the dental unit water tubing. Formation begins
in a new dental unit within hours of the first use.
• Dental unit water becomes stagnant inside the lines at
several times: between patients, overnight, on weekends,
during lunch breaks.
• Stagnation of the water allows the bacteria to grow and
flourish on the walls of the waterlines.
BIOFILM
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13. A cross-section of a dental unit waterline illustrating the formation of biofilm on
the inside wall of a dental tube
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14. Fig. 24-3 Magnification of biofilm
formation on the walls of the tube.
Magnification of biofilm formation on the walls of the dental tube
17. Biofilm – A Breeding Ground
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18. Major Problems in Dental Water Lines
Scaling
– Frequently seen in spittoon and
guns
– Caused by hardwater (prevalent
in >60% of Indian water sources)
– Reduces the pressure in guns/jet
– Requires frequent replacement of
the tubes and guns
– Requires frequent cleaning of
spittoon
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19. Water Quality Vs Source
TAP
water
RO
waterBiosafe
WATER
SUPPLY
WATER
SOURCE
GARGLING
UNIT
TREATMENT
UNIT
MICROBES = Nil
TDS = Low
BIOFILM = Nil
MICROBES = Nil
TDS = Low
BIOFILM = Nil
MICROBES = High
TDS = High
BIOFILM = High
MICROBES = High
TDS = High
BIOFILM = High
MICROBES = High
TDS = Low
BIOFILM= Medium
MICROBES = High
TDS = Low
BIOFILM= Medium
General Practices:
• Avg. water consumption = 1-2 Litre/patient (5-6/day)
• Gargling unit water source = Tap water
• Treating unit water source = RO water (manually
filled)
PRESS twice
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21. Biosafe™ Technology*
• Comprehensive patient health protection & value
addition for dentists
• I-cartridge removes the suspended mud particulates –
Protection from turbid murky waters
• Chemi-block removes organics, colour and odour –
Protection from smelly coloured waters
• Specialized Reverse Osmosis membrane removes
dissolved solids and microbes – Protection from
micropollutants like metals, pesticides and biologicals
• Protec+ cartridge avoids biofilm formation – Protection
from recontamination of harmful microbes with unique
demand-release technology
*Patent Pending
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22. Biosafe™ in action
Advantages:
• Prevents biofilm. Keeps waterlines
safe at all times even when not in
use
• Provides safe water at all times in
both gargling and treatment units
• Eliminates scaling inside gargling
unit tubes. Saves on the
replacement cost
• Provides constant water pressure
at all times as it does not use air
pressure from chair
• Increases water pressure in the
treating unit giving better cleaning
efficiency
Biosafe
Dental
Chair
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23. Biosafe™ - Proven Performance
Product test by customers:
• Prototypes of biosafe are tested both at individual dental clinics as well as dental chair
manufacturer’s facility
• The results were exemplary in biofilm reduction, water pressure and quality
• Though we recommend customers to replace their old tubes (filled with biofilm) before product
installation, the product eliminated existing biofilm too.
Sample Test results at a Leading Dental Clinic in Bangalore (without replacement of contaminated
tubes)
Sample
days
Water passed
(litres)
Bacterial Colony
Count
Gargling
Unit
Treating
Unit
0 0 120 71
15 60 18 2
22 88 0 1
30 120 0 0
0
20
40
60
80
100
120
140
0 5 10 15 20 25 30 35
BacterialColonyCount(Nos.)
Sample Days
BioFilm Reduction by biosafe
Gargling Unit
Treating Unit
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24. 0
20
40
60
80
100
120
140
BacterialpopulationCFU/0.1ml
Bacterial count in the dental chair water outlets before and after
installation of the water purifier with Protec plus cartridge at
A LEADING DENTAL CLINIC in Bangalore
Console 3 way gun
Tumbler and Spitoon
Trolley 3 way syringe
Air outer
Scaler
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25. 0
50
100
150
200
250
Week 0 Week 2 Week 6
BacterialpopulationCFU/0.1ml
Console 3 way gun
Tumbler and spitoon
Scaler
TESTS ARE STILL
UNDERWAY
Bacterial count in the dental chair water outlets before and after
installation of the water purifier with Protec plus cartridge at
RAMACHANDRA MEDICAL COLLEGE, Chennai*
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*We gratefully acknowledge Dr. Kandaswamy for his
encouragement in testing of the product in their premises