International Public Service Forum 2018

1. Trusted Digital Services
Riki Arif Gunawan
Director of Informatics Application Control
Directorate General Informatics Application

2. 2
Easy
Fast
Efficient

3. Issues in Electronic Transaction and Document
GovernmentUser
Form / Notification
Personal
Information
Is this form or
notification really
from government?
How am I sure that
this data was not
altered by someone
else when it was
sent?
Changing
Information
False Identity
What if the sender
refuse to admit
that this
information was
from him?
How do I know this
information does not
change after I
submit?

4. Securing Data at each Stage of the Journey.
Data In Transit
Data at RestData in Use
Tokenization
Application Level
Encryption
Email Encryption
Secure
Connection IPSec
SSL/TLS
Database Encryption
PIN Processing
File Encryption
Strong Authentication and
Authorization
Blockchain

5. One-Stop Shopping for Government Services
à Requires Trusted Identity
One to Many Public Offices Many to One Digital Public Services
Loket
PTSP
DPU
PolPP
Bank
Kemendag
BKPM KLH
Kemenperin
Pajak
Asosiasi
Kecamatan
Kelurahan
Bea
Cukai
ESDM
Kehutanan
One-Stop Shopping for Government
Services are complex

6. Trusted Identity (ID)
Banking
Insurance
Stock
Health
Digital
ID
eBanking
eInsurance
eStock
eHealth
NIK
(Transform to)
eServices
Face to face
Registration
On Line
Registration
National ID

7. Issuing Trusted Digital ID
Identity
Verification
System
Issuing
Digital
ID
Tatap muka
Existing
User in
eBanking
Biometric
1
2
3
Dukcapil
System
Digital ID
Provider

8. Digital ID for Any eServices
Digital
ID
eLicence
eHealth
eComm
eBanking
eTax
eServices
Citizen /
Public Offices
Personal Data
Protection
PP PSTE
article 15
Kominfo Decree
No.20/2016
Draft PDP Act
Easy
Fast
Efficient
eKYC (eRegistration)
using Digital ID

9. •Electronic systems registration, content
filtering, illegal access, etc
ITE Act
19/2016
•Digital Signature, Trust Mark, Certification
Authority, etc
GR – PSTE
No 12/2012
•Implementing E-Government SystemsPR – SPBE
No 95/2018
•Implementation of ISMS
•(SNI/ISO 27001)
MR KOMINFO – SMPI
No 4/2016
•SPBE GuidelineMR – MANPAN
No 5/2018
Digital Regulations

10. Catching Up a Digital Regulation
• Implementation of digital regulations is not easy
• Many digital services are not succeeding well because of the current
regulation approach
• What need to be done…
• To change the old regulation paradigm.
• To change the old manual business process to digital (mobile) services.
• To be proactive services / custom services (easy and fast).
• To protect digital transaction and document from human intervention.

11. Terima kasih