MAGERO GUMO,  MBA Wharton  Director Shared Services Directorate of eGovernment [email_address] 09 December 2010
eGovernments Mandate <ul><ul><li>The  Directorate of eGovernment  is in the Presidency and Cabinet Affairs Office. We are ...
What is IT Shared Services? <ul><ul><li>IT Shared Services is the  consolidation of IT support functions  from several dep...
<ul><li>Today, supporting services are duplicated across Government bodies. </li></ul>Why Shared Services? Government  Min...
<ul><li>Shared Services will enable Government  of Kenya to share their supporting services and focus on citizen-facing ac...
<ul><li>Today, accessing information on a single person, asset or business is very complicated, reflecting the need for a ...
Kenya IT Shared Services in a Cloud <ul><li>To deliver Technology seamlessly across Government, an IT Shared Services Clou...
Government Info-Structure enabled by Shared Services Structured Government data (Info-Structure) will become the technolog...
Multi-channel, single window access to Government <ul><li>Citizens will be able to access eGovernment services across mult...
Shared Services as enabler for Citizen Focused Services <ul><li>EXAMPLE:   Potential Improvements to application processes...
Shared Services as enabler for Citizen Focused Services <ul><li>EXAMPLE:   Transport Integrated Management aided by the Sh...
What could this meant to eDairy?
eGovernment Shared Services enabling eDairy Government-wide eRegistry of persons, assets and businesses Business Intellige...
<ul><li>Thank you. </li></ul>
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E government shared services and the edairy project final 8 dec 2010-v0.2

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E government shared services and the edairy project final 8 dec 2010-v0.2

  1. 1. MAGERO GUMO, MBA Wharton Director Shared Services Directorate of eGovernment [email_address] 09 December 2010
  2. 2. eGovernments Mandate <ul><ul><li>The Directorate of eGovernment is in the Presidency and Cabinet Affairs Office. We are the principle advisors to Government on all matters ICT . </li></ul></ul>
  3. 3. What is IT Shared Services? <ul><ul><li>IT Shared Services is the consolidation of IT support functions from several departments or agencies into a single, stand-alone organizational entity whose only mission is to provide services as efficiently and effectively as possible. </li></ul></ul>
  4. 4. <ul><li>Today, supporting services are duplicated across Government bodies. </li></ul>Why Shared Services? Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. HR Finance Procurement <ul><li>Limited automation of functions </li></ul><ul><li>Systems and support services siloed within each Ministry, Local Authority and Parastatal </li></ul><ul><li>Data and applications across Government do not “speak” to each other </li></ul><ul><li>Duplicated and understaffed support personnel </li></ul>Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. HR Finance Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Local Authority IT Dept. HR Finance Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Parastatals IT Dept. HR Finance Procurement
  5. 5. <ul><li>Shared Services will enable Government of Kenya to share their supporting services and focus on citizen-facing activities </li></ul>Why Shared Services? Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. HR Finance Procurement Shared Services Centre HR Shared Services Finance Shared Services Procurement Shared Services Local Authority Parastatals 8 IT Shared Services Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. HR Finance Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement IT Dept. HR Finance Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement Government Ministry IT Dept. User Tools Data Mgmt Procurement IT Dept. HR Finance Procurement
  6. 6. <ul><li>Today, accessing information on a single person, asset or business is very complicated, reflecting the need for a common architecture. </li></ul>Lack of data and information management Database Name: John Doe Date of Birth: 07/12/1980 Personal ID: 23909871 Finance E-Government Immigration Judiciary State Law Infrastructure Applications Digitalization IT Enabled Initiatives (Examples) Name: Kamau Nzioki Date of Birth: 07/12/1980 Personal ID: 23909871 Information: Vehicle Registration Passport/Visa Tax Records Criminal Records ... … Database >Vehicle Reg Database >Passport/Visa Database >Tax Records Database >Criminal Records …
  7. 7. Kenya IT Shared Services in a Cloud <ul><li>To deliver Technology seamlessly across Government, an IT Shared Services Cloud will allow common services to be provided effectively, efficiently and in real-time. </li></ul>Local Government Quasi Government organisations IT Shared Services Cloud Provide content, utilise services I nfrastructure Services Citizen Services (e.g. Web, Lands, Immigration) Ministry Functions (HR, Finance, Procurement) Application Interoperability Disaster Recovery Site Central Government Public Access (home, internet kiosk, PDA)
  8. 8. Government Info-Structure enabled by Shared Services Structured Government data (Info-Structure) will become the technological asset at the heart of Government Business Processes. INFO-STRUCTURE Government IT Shared Service Centre Government Policy Legal Frameworks Access Privacy Security Civil Service Single Version of Truth
  9. 9. Multi-channel, single window access to Government <ul><li>Citizens will be able to access eGovernment services across multiple channels – enabling Government services, anywhere and at anytime </li></ul>Users Access Channels Portal IT Shared Services Cloud Citizen Services Operational Applications The Single Version of Truth Infrastructure <ul><li>Users access the Government Portal through Access Channels such as the Internet, Email, Location visits or via the call centre. </li></ul><ul><li>Behind the Government Portal the IT Shared Services Cloud is concealed. </li></ul><ul><li>The Cloud will provide seamless admission to Applications, Citizen Centric services and Business Intelligence. </li></ul>
  10. 10. Shared Services as enabler for Citizen Focused Services <ul><li>EXAMPLE: Potential Improvements to application processes (e.g. Birth Certificate) </li></ul><ul><li>IT Shared Services will enable the Government to provide excellence in citizen focused services, by being the foundation of IT in Kenyan Government. </li></ul>Current State Target State 1 Citizen travels to Nairobi to make an Application (e.g. for a Birth Certificate) 2 Citizen queues for an application form in the Ministry. Citizen returns home to fill in the Application. 3 4 Citizen travels to Nairobi to submit the Application by paper. 5 Ministry processes the application and may request by letter further information from the Citizen. 6 Citizen travels to Nairobi to receive final documents. For Birth Certificates this has been known to take 2 years. 7 Citizen receives final documents 1 Citizen accesses Government Portal for Application. 2 Citizen completes application online. 3 4 Online processing speeds up the end to end lifecycle of applications. 5 Citizen downloads final documents securely and officially from Government Portal. Ministry processes the application and may request further information from the Citizen by email.
  11. 11. Shared Services as enabler for Citizen Focused Services <ul><li>EXAMPLE: Transport Integrated Management aided by the Shared Service Centre </li></ul><ul><li>IT Shared Services will enable the Government to provide excellence in citizen focused services, by being the foundation of IT in Kenyan Government. </li></ul>Shared Services Integration Platform Diving License Registration Motor Accident Reporting Public E-Ticketing Vehicle Purchasing / Hire Traffic Cameras / CCTV Vehicle Insurance Driving Test Booking
  12. 12. What could this meant to eDairy?
  13. 13. eGovernment Shared Services enabling eDairy Government-wide eRegistry of persons, assets and businesses Business Intelligence and Data Management Solutions Government Portal and Enterprise Content Management
  14. 14. <ul><li>Thank you. </li></ul>

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