Richard helped customize a project space for an audit. The audit team will be able to work efficiently because only necessary elements are included. Leanne applauds Richard's approach. Karen thanks Richard, Kranthi and Laurinda for their work on a BI portal navigation bar project, which was more complex than expected. Karen appreciates their ongoing support and training. Karen praises Richard and Laurinda's positive attitude, listening skills, and willingness to help solve usability issues with the BI portal. Richard implemented solutions and checked with Karen regularly for feedback. Richard also offered to guide Karen on making amendments.

1. Hi Laurinda,
Richard spent some time with me yesterday customising the project space for the Infrastructure
as a Service audit. I know it’s an investment from your perspective, but I consider that it was
time well spent and will the audit team work efficientlybecause we will be using only those
elementsof the Source that we need for this particular project. I applaud Richard’s approach.
Keep it up.
Ngā mihi
Leanne
Subject: Thanks
Date: Mon, 1 Feb 2016 19:55:03 +0000
Hi Richard, Kranthi and Laurinda,
I wanted to say a huge thanks for all your hard work on making the BI Portal on the navigation
bar all come together. I know that it was a bit more complex than expected,especiallyhaving to
do a couple of hundred scripts!
I also want to thank you all for continuing to support and teach me on the ways of SharePoint –
as we move in to higher use – the focus for us will be on communication out to the Office. I
appreciate all the patience and time you give me in order to show me how to do these things
more effectively .
Kind regards,
Karen
Subject: FW: Thanks to Richard and Laurinda
Date: Tue, 24 Nov 2015 19:27:53 +0000
Well done Laurinda and Richard!

2. Sent: Wednesday, 25 November 2015 8:26 a.m.
Subject: RE: Thanks to Richard and Laurinda
Hi Karen,
Positive feedback is always good! I’ll ensure it’s passed on and noted.
The CST Customer Satisfaction Survey is soon to be released… so please hold on to those
thoughts 
Nathan
Subject: Thanks to Richard and Laurinda
Good morning Peter and Nathan,
I wanted to letyou know that Richard Ward and Laurinda have been a pleasure to work with on
making amendments to the BI Portal within SharePoint. I had early identifiedsome issues
followingall the migration work. However, it had beendifficultto come up with solutions to
some of the usability issues.
As we have progressed through training, it has become clearer that some of the issues needed
to be fixed.Last week we met with Laurinda and Richard to discuss the issues. I was a bit
apprehensive as I am conscious that they are both under a huge amount of pressure and
demand from across the Office.However, I found their ‘what can we do to help’, smileyfaces
and positive attitude refreshing. They listenedand helped work through solutions that Richard
has immediatelyput into action. Richard has continued to touch base with me and has checked
with me regularly on the changes he is making to ensure they meet my needs. This has been
really helpful,it has meant that I have been able to give feedback to the look and feel
throughout the process and not come at the very end when it is virtually impossible to make any
changes (so we avoid the situation of ‘sorry this is what you are stuck with’ from arising).
Richard has also been patient and educated me on the correct SharePoint terminology – so it
feelslike I am now a graduate of SharePoint 101. He has also offered to help guide me through
how to make amendments and changes on the pages so I can update content and showcase
interesting visualisationsto the business.
So at a minimum, I would like to give them both praise in LT’s Monday morning meeting.
Kind regards,

3. Karen
Subject: Thanks
Date: Tue, 29 Sep 2015 22:35:23 +0000
Hi Richard, thanks for sorting out the Audit Quality project space so that Stephen could get his
first communication out on time.
Your efforts and willingnessto assist is truly appreciated.
Cheers Ann
Subject: Thank you
Date: Fri, 25 Sep 2015 03:32:08 +0000
Hi Richard
Thank you so much for helping out with the LTP report out of your hectic schedule.
Much appreciated as always.
Daisy 
Subject: RE: Source issues _ Thank You
Date: Thu, 29 May 2014 01:28:27 +0000
Hi Richard, I just wanted to say thank you for your help yesterday. I appreciated that you came
and sat with me to understand what has happening on my laptop.
I also appreciated that you were cheerful,you listenedand really did seem to want to help.
Thank you so much.
Cheers Ann

4. Subject: Fab customer service
Date: Thu, 6 Mar 2014 21:31:59 +0000
Hi Nathan
Just want to acknowledge the fab customer service from Jenn & Richard regarding a Source
query and request. Jenn was super helpful as always with a verbal request & pointed me in the
right direction despite probably being in melt down mode with the ANZ workload. Richard
responded & followedup with a personal visit for a request to ensure all was correct.
Couldn’t ask for any better than that
Fi