1. Ria Jones
San Diego CA 92174
619-438-1921
riajones76@gmail.com
PROFILE SUMMARY
Professional with excellent dispute management skills offers 20 years of Customer Service Experience 19 years of
Child Care Providing Experience Bilingual: English and American Sign Language (ASL)
SUMMARY OF QUALIFICATIONS
Basic First Aid / CPR Microsoft Suite Strong Interpersonal Skills
Ability to Multi-Task Conflict Resolution Safety Oriented
Self-Motivated & Adaptable Excellent Time Management Personnel Management
Child Development Background Personal Care Adept at Housekeeping
Appointment Scheduling Adheres to Policy & Procedures Positive Attitude
Positive in high stress situations Empathetic Personality Quick Learner
PROFESSIONAL EXPERIENCE
Child Care Providing / Housekeeping
Ensure compliance with all local and federal laws governing child care ; set the tone for the facility, manage
the curriculum
Develop budget, manage the accounting and oversee accounts payable and receivable for Maely’s Buddies
Day Care
Provide care for children from infancy to age 10; instruct children in health and personal habits such as
eating, resting, and toilet habits
Read to children, and teach them simple painting, drawing, handicrafts, and songs
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians'
attention
Coordinate recreational activates for, supervise play, provide meals and snacks according to dietary
restrictions
Responsible for the safety and cleanliness of the facility; perform heavy housekeeping duties such as
sweeping, mopping and vacuuming of facility
Maintain individualized records for each child on physical activity and dietary consumption
Staff Management / Customer Service
Establish strategic goals by gathering pertinent business, financial, service, and operations information
Define objectives for loan department staff and evaluate outcomes
Adhere to annual company budgets, scheduling expenditures, analyzing variances initiate corrective actions;
recommend system improvements
Enforce quality and customer service standards
Maintain professional and technical knowledge by attending educational workshops; reviewing
Training fellow agents and/or new agents; schedule of station agents
Dispute resolution in regards to scheduling flights or lost baggage
Swiftly and efficiently board and then deplane passengers according to allotted time
Coordinate cargo and baggage adhering to aircraft limitations
WORK HISTORY
OwnerMaely’s Buddies Day Care | Bend, Oregon | 2007 to 2015
Manager | Approved Payroll Advance | Bend, Oregon| 2006 to 2007
Customer Service Agent| SkyWest Airlines| Eureka, California| 2005 to 2006
Supervisor| Horizon Airlines | Eureka, California| 2001 to 2005
EDUCATION
Central Oregon Community College Early Childhood Development Studies