Renee Goodwin has over 15 years of experience in sales operations and customer service roles. She has held managerial positions at Symantec and Dell where she assisted with contract negotiations, analyzed customer purchase patterns, developed proposals and financing agreements, resolved escalated customer issues, and trained others. She has expertise in software licensing, contracts, sales policies and procedures.

1. RENEE GOODWIN
4425 Pasada Lane, Round Rock, TX 78681
Cell 512-203-9883 Email:reneegoodwin@gmail.com
Professional History
Symantec Corporation, Mountain View, CA January 2007- July 2014
Manager, Global Sales Operations
Assist in customer contract negotiations: Global deployment rights, terms of use, and discounts
Assist Sales in discount rates for customers needing limited terms for operating expense budgets
Assist in acquisitions, review existing contracts for software royalty issues
Review and update Sales Policies and Procedures
Assist in negotiating Global Deployment Rights.
Facilitate revisions to customer's install base due to changes in customer's server environment
Subject matter expert on license assignments due to mergers, acquisitions, or bankruptcy
Subject matter expert on cross country license relocations between customer affiliates
Train Sales Operations teams and Sales Associates on Sales policies and procedures
Liaison between Sales, Operations, Legal, Product Managers, Revenue, and Customer Care
Research. reporting, analysis of customer's purchase patterns using salesforce.com
Train Sales on changes to product offerings due to license version upgrades
Research, reporting, analyze customer purchase patterns using salesforce.com
Dell Financial Services, Round Rock, TX
Contracts and Proposals Advisor May 2004 – December 2006
Develop extensive and tailored proposals to Large Corporate Customers
Create business partnerships through competitive online auctions
Prepare complex Lease and Loan Documents
Coordinate Global Lease Offerings with Global Partners
Review and select software License Agreements for leading vendors
Collaborate with Sales and Pricing to develop software financing agreements
Facilitate Letter of Credit negotiations and draw down processes
Promote relationship between Operations, Sales, Marketing, and Pricing
Compose Policy and Procedure documents for department
Deliver presentations and training on updated department processes
Customer Advocate/ Operations Supervisor February 2002 - May 2004
Resolve Customer Escalated Issues
Supervise a team of nine individual contributors
Senior Operations Specialist May 1999 - February 2002
Manage Large Global Customer Accounts
Mentor & Train Operation Specialist
Premium Finance Services, Austin, TX January 1997- May
1999
Finance Specialist/Accounts Receivable Specialist
Provide Quotes
Run credit verifications on new customers
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2. Front end acceptance of finance documents
Collections and Cash Management
Educational Background
B.A., Texas A & M University, College Station, TX 1996
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