2. Introduction
The Indian Hotels Company (IHC) is the parent
company of Taj Hotels Resorts and Palaces.
• It was founded by Jamshetji N. Tata
onDecember16, 1903
• Currently the Taj Hotels Resorts and Palaces
comprises 100 hotels at 62 locations across India
and employ over 13000 people
• The group has extended its international
presence with 15 hotels in the Maldives,
Malaysia, the UK, USA, Bhutan, Sri Lanka, Africa
and the Middle East.
3. Hiring policies
• Selection of various departments like collection, security, house
keeping, etc. is quite STRICT & DIFFICULT.
• Judged on their value system and trained for 18 months
• Particularly looks for employees on their values and whether the
recruits would be able to adapt to the culture of the organization
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4. The process of selection is as
follows:
1. Application Form
2. Written Examination
3. Medical Examination
4. Various rounds of Personal Interview.
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5. Training and
development
• 18 months training - 6 months more than the industry
standard
• Build Leaders - Each employee is given an authority to
take the decisions pertaining to his work and this
empowers them and helps in building a leader in all.
• Strong talent management - Trains not only on the area
of expertise but all the related functions. Also, it keeps
track of their performance to assess and future career
planning for them.
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6. 360-degree Feedback
• Employees, including the managers and
departmental heads are evaluated not only just by
their bosses or peers but also evaluated by their
immediate subordinates.
• Counselled at a personal level and apprised of where
they fell short of the expectations and how to go about
it.
• Guides them to prepare a roadmap for the future,
endeavors and tone their skills.
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7. Refresher Training
✓ Refresher training is conducted in an organisation where the old
employees are trained again for basic training so that the work
productivity of the employee improves and they are able to perform
well . As sometimes the current employees are not able to perform
because they are unable to understand the policies well.
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8. Categories
• Luxury Hotels - Luxurious suites with modern fitness
centres, rejuvenating spas, and well-equipped banquet
and meeting facilities
• Leisure Hotels - A complete holiday package that can be
enjoyed with the whole family. It provides exciting
activities ranging from sports, culture, environment,
adventure, music, and entertainment.
• Business Hotels - Specially equipped with conference
rooms, seminar halls, internet facilities etc to suit the
corporate guests.
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9. • Employees are increasingly complaining that the line between
work and non-work time, has become blurred, creating personal
conflicts and stress.
• Organizations are asking employees to put in longer hours.
• Recent studies suggest employees want jobs that gives them
flexibility in their work schedules so they can better manage
work life conflicts.
• Try to help employees to achieve wok life balance in a bid to
attract and retain the most capable and motivated employees
10. Improving Ethical Behaviour.
The complexity in business operations is forcing the workforce to
face ethical dilemmas, where they are required to define right and
wrong conduct in order to complete their assigned activities.
For example, Should the employees of chemical company
blow the whistle if they uncover the discharging its untreated
effluents into the river are polluting its water resources?
Do managers give an inflated performance evaluation to an
employee they like, knowing that such an evaluation could save
that employee’s job?
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11. “An organization, no matter
how well designed, is only as
good as the people who live
and work in it.
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