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Talent and Knowledge
management
Unit-1
Introduction
• Creation and preservation of knowledge has become a key tool in
accelerating competitiveness and enhancing organizational capabilities to
respond
• Employees‘ skills and personalities are appropriately deployed to optimize
performance market changes
• Identifying and developing executives who have leadership potential, like
every other vital strategic function, is a demanding process that is equal
parts of Arts and Science
• To carry out this mission, organizations should develop and deploy
talented people who can articulate the passion and vision of their
organizations
Contd…
• Real challenge that is faced by industries is not hiring the right person for
the right job, neither their Performance Management System, nor their
Work Climate nor Culture, but in retaining the employee
• Managing the talent of key employees is critical to achieve the success in
long-term by any organization
• Talent management involves individual and organizational development in
response to a changing and complex operating environment. It includes
the creation and maintenance of a supportive, people oriented
organization culture.
What is Talent?
According to McKinsey; talent is the sum of
• a person’s abilities,
• his or her intrinsic gifts,
• skills, knowledge, experience ,
• intelligence,
• judgment, attitude, character, drive,
• his or her ability to learn and grow
The ability, competency and power of employees
within an organization
Talent Management
• The concept is not restricted to recruiting but also to
exploration, development, transition according to the culture
of the organization
• It is a continuous process that involves sourcing, hiring,
developing, retaining and promoting them while meeting the
organization’s requirements simultaneously
Talent management
• Sound and integrated human resource practices with the objectives of
attracting and retaining the right individuals, for the right positions, at the
right time i.e., ensuring that an organization has a continuous supply of
highly productive individuals
• Organizations are run by people, and the talent of these people will
determine the success of organizations
• Today‘s businesses face increased global competition, shifting markets,
and unforeseen events. No wonder they are finding it more difficult than
ever to attract, develop, and retain the skilled workers they need
• Talent management is ―a conscious and deliberate approach undertaken
to attract, develop and retain people with the aptitude and abilities to
meet current and future organizational needs(Derek Stokley)
Contd…
• Talent management is the strategic management of the flow
of talent through an organization
• Talent management, also known as Human Capital
Management, is the process of recruiting, managing,
assessing, developing, and maintaining an organization‘s most
important resource – i.e. its people
• Talent Management refers to identifying the employee talent
and utilizing it effectively and retaining the same talent to
compete with similar organizations.
The purpose of TM is to ensure that the right supply of talented workforce
is ready to realize the strategic goals of the organization both today and in
the future
Organization’s efforts to attract, select, develop, and retain key talented
employees in key strategic positions.
Talent management includes a series of integrated systems of
 recruiting,
 performance management,
 maximizing employee potential, managing their strengths and developing
 retaining people with desired skills and aptitude
Designing & Building Talent Reservoir
(TR) and Segmenting TR
Talent Reservoir (TR)
• Talent reservoir is a talent management process that takes into
account the various aspects of the assessment process to identify
competencies required by the organization
• It identifies key areas of risk management and organizational
deficiencies
• Talent reservoir integrates all components of talent management:
selection (both internal and external), competency and performance
evaluation, coaching and staff development, and succession
planning
• The goal of Talent Reservoir is to build a reservoir of high-talent
people capable of supporting an organization's current and future
business requirements
Acceleration Pool System (APS)
• APS is used for grooming executive talent and building a talent
reservoir
• APS develops a group of high-potential candidates for
undefined jobs at the executive level
• Senior managers can only focus on specific skill and
knowledge development of high-potential candidates
Acceleration Pool System (Contd.)
• A midsize company may have one acceleration pool aimed at
developing people for top management positions
• Nominations are made by management, based on job
performance/assessment center results
• Candidates can join the accelerated development pool after
knowing the pros and cons of it
How Acceleration Pool Works
• Development of pool members is accelerated through
"stretch" assignments
• It offers the best learning and highest-visibility opportunities
• Pool members spend less time in assignments
• Get more training
• Attend special developmental experiences:
- University executive programs
- In-company action learning sessions and
- Get more feedback and coaching
How Acceleration Pool Works (Contd.)
• People might be in the pool for 1 to 15 years, depending on
when they enter and their development needs
• Pool members have assigned mentors
• Assessment Centers help define specific individual
development needs
• Act as the basis for individual development plans
• A senior management team reviews each participant's job
performance, competency development and job-experience
growth at least twice a year
How Acceleration Pool Works (Contd.)
• Team makes appropriate assignment & development
decisions for good of organization & candidate
• Organizational movement can be horizontal or vertical,
with heavy use of task-force assignments to minimize
family relocation
• Training focuses on management & interpersonal skills,
with training delivered through:
- Action learning assignments,
- Virtual teams,
- Web-based self-study &
- Classroom instruction
How Acceleration Pool Works (Contd.)
• Most people become part of the pool relatively yearly in their
careers but door is always open for late comers
• They can be dropped if they aren't adequately performing in
their assigned jobs or not meeting their development goals
• Not everyone promoted to senior positions will come from
the pool, but most of the internal promotions will be there
Segmenting Talent Reservoir
A large organization may have three pools:
• One starting at supervisory level
• One at middle management level and
• One directly below senior level
• Size of a pool depends on number of positions above it and
• Selection ratio that the organization would like to have in
filling target positions
Segmenting Talent Reservoir (Contd.)
• An acceleration pool in a manufacturing firm may fill
top plant management positions
• A middle managers pool may fill a range of positions
• Some people might be in 2 or 3 pools as they
advance
• Some people may never be out of an acceleration
pool
• They may jump from one pool to another as they
move up
Factors Around Which Acceleration Pools
are Built
• Acceleration pools are built around several
factors that define the characteristics of the
top managers needed:
- Competencies or dimensions
- Job challenges and
- Organizational knowledge
Competencies or dimensions
• Clusters of behavior, knowledge, technical skills
and motivations, important for success in senior
management:
- change leadership
- strategic direction
- global marketing
- entrepreneurial insight and
- building of business partnerships
Job challenges
• A person entering into top management, may need
experience or exposure to :
- carrying an assignment from beginning to end
- being heavily involved with merger, acquisition,
strategic alliance, or partnership opportunity
- implementing companywide change
- developing and implementing a plan to cut costs or
control inventories
- negotiating agreements with external organizations &
operating in high-pressure or high-visibility situations
Organizational knowledge
• A senior manager must understand to perform
effectively in following areas:
- line and staff
- home office and field offices
- domestic & international and
- management and sales
• Benchmark organizations use a combination of job
performance, interview & assessment-center data
- to identify high-potential people and
- to diagnose competency-development needs
Assessment Centers
What is an assessment/development center?
An assessment/development center is a process designed to identify an
individual’s strengths, weaknesses, and potential in a current or future role.
The assessment process is characterized by:
– Multiple participants rated by multiple assessors on several varied
exercises
– Many of these exercises are designed to assess competencies
– Data integration: a structured evaluation of the participant in which
assessors present objective evidence and reach a consensus decision
The outcome of an assessment/development center are:
– Written reports detailing a participant’s competencies as they relate to
job requirements
– One-to-one sessions examining the reports
Advantages of Assessment Center Method
• A good system for spotting potential
• An excellent tool for diagnosing specific development needs
which can be the target of effective training interventions
• Can play an important role in succession and development
planning
• Provides insights far beyond those can be obtained by quicker,
easier methods, such as, paper-and-pencil tests and
interviews
Advantages of Assessment Center Method
• Use of outside professional assessors provides an accurate
and unbiased view of competencies
• Perceived by participants as being fair, job relevant, and
accurate
• Allows for an accurate comparison of people throughout the
world
• All organizations have more good people than they think, this
method can find them
How Acceleration Pool Members Develop
• Acceleration pool members develop through a
combination of short, high-impact, targeted training
programs
• Short-term learning experiences, such as, attending
conferences or hosting a delegation of foreign
customers and from meaningful, measurable job
assignments
How Acceleration Pool Members Develop (Contd.)
• For each development activity, acceleration pool
members are prepared for success
• They understand why the learning opportunity is
important to their current and future job success
• They define desired outcomes relative to
competencies, challenges & organizational
knowledge
How Acceleration Pool Members Develop
(Contd.)
• Specific measurable learning objectives are
established to keep focus on application
• Acceleration pool members are evaluated on
how they apply concepts acquired through
training on a measurable way back on the job
How Acceleration Pool Members Develop
(Contd.)
• By having application targets defined before taking
training, pool members can focus their attention on
application during training
• They can also tap into instructor's special knowledge or
get coaching from other people in the training class,
relative to the targeted application
• Pool members develop their learning goals and have a
strong sense of ownership of their own development
How Acceleration Pool Members Develop
(Contd.)
• After completing a learning event, pool
members evaluate their success against their
objectives and document their achievements
• Pool members & organization can use the
information to gauge their developmental
achievements on the road to senior
management positions
Acceleration Pool Assumptions
• Everyone has talent
• Has the right to be developed
• Has the right to be considered for promotion, but
only a few people will be accelerated in their
development
• Not being selected for an acceleration pool
doesn't mean a manager's career development is
quiet
• Many high-potential people decide that they
don't want to be in an acceleration pool because
of the pool's demand on lifestyle and other issues
How Acceleration Pool System Helps An
Organization
• Organizational success depends more on having the
right people for the right jobs at the right time
• There's a need to develop internal talent
• Acceleration pool system meets these needs
• Pools focus executives' time on developing the
competencies of high-potential people
Contd…
• Acceleration pools are an attractive alternative
• They fit the current culture's young managers by offering
intensive self-development, job flexibility & self-
management of their careers
• Provides an ongoing supply of constantly developing
high-potential candidates
• Emphasizes on competencies, job challenges &
organizational knowledge
Talent Review – “9-Box-Grid
• The 9-box grid is a commonly used tool to aid in a discussion of employee
strengths and development needs.
• It is often used in a group setting. Managers collectively review current
performance and future potential of a specific segment of their workforce.
These multiple perspectives provide a balanced view of an employee’s
skills and growth areas.
• The grid can also be used as a planning tool by an individual manager.
• The 9-box grid is the end-product of a larger talent management process
in which leaders identity organizational needs and critical job roles and
capabilities (see next page).
• Proactive leaders use the outcome of a talent review to initiate
development discussions and implement development plans.
Talent Review Process
• PLANNING
•Discuss purpose and benefits
•Review expected outcomes
•Clarify process, time commitment, ground rules
• WORK CONTEXT
•Set work environment context
•Identify strategy, challenges, opportunities
•Summarize priority goals, work, projects
• CRITICAL JOBS / TASKS
•Determine scope of roles / tasks for discussion
•Brainstorm knowledge / skills / attributes needed
•Identify employee population for review
Contd…
• BENCH STRENGTH REVIEW
•Group discussion of key talent
•Review performance and potential for staff
•Identify readiness for future roles or assignments
•Discuss strengths and development needs
• DEVELOPMENT PLANNING
•Brainstorm development assignments
•Recommend training / education
•Consider informal mentoring, peer learning
•Plan development discussions
•Identify any programmatic solutions
• FOLLOW-UP
•Share feedback on development discussions, assignments, initiatives

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TKM-Unit.1.pptx

  • 2. Introduction • Creation and preservation of knowledge has become a key tool in accelerating competitiveness and enhancing organizational capabilities to respond • Employees‘ skills and personalities are appropriately deployed to optimize performance market changes • Identifying and developing executives who have leadership potential, like every other vital strategic function, is a demanding process that is equal parts of Arts and Science • To carry out this mission, organizations should develop and deploy talented people who can articulate the passion and vision of their organizations
  • 3. Contd… • Real challenge that is faced by industries is not hiring the right person for the right job, neither their Performance Management System, nor their Work Climate nor Culture, but in retaining the employee • Managing the talent of key employees is critical to achieve the success in long-term by any organization • Talent management involves individual and organizational development in response to a changing and complex operating environment. It includes the creation and maintenance of a supportive, people oriented organization culture.
  • 4. What is Talent? According to McKinsey; talent is the sum of • a person’s abilities, • his or her intrinsic gifts, • skills, knowledge, experience , • intelligence, • judgment, attitude, character, drive, • his or her ability to learn and grow The ability, competency and power of employees within an organization
  • 5. Talent Management • The concept is not restricted to recruiting but also to exploration, development, transition according to the culture of the organization • It is a continuous process that involves sourcing, hiring, developing, retaining and promoting them while meeting the organization’s requirements simultaneously Talent management
  • 6. • Sound and integrated human resource practices with the objectives of attracting and retaining the right individuals, for the right positions, at the right time i.e., ensuring that an organization has a continuous supply of highly productive individuals • Organizations are run by people, and the talent of these people will determine the success of organizations • Today‘s businesses face increased global competition, shifting markets, and unforeseen events. No wonder they are finding it more difficult than ever to attract, develop, and retain the skilled workers they need • Talent management is ―a conscious and deliberate approach undertaken to attract, develop and retain people with the aptitude and abilities to meet current and future organizational needs(Derek Stokley)
  • 7. Contd… • Talent management is the strategic management of the flow of talent through an organization • Talent management, also known as Human Capital Management, is the process of recruiting, managing, assessing, developing, and maintaining an organization‘s most important resource – i.e. its people • Talent Management refers to identifying the employee talent and utilizing it effectively and retaining the same talent to compete with similar organizations.
  • 8. The purpose of TM is to ensure that the right supply of talented workforce is ready to realize the strategic goals of the organization both today and in the future Organization’s efforts to attract, select, develop, and retain key talented employees in key strategic positions. Talent management includes a series of integrated systems of  recruiting,  performance management,  maximizing employee potential, managing their strengths and developing  retaining people with desired skills and aptitude
  • 9. Designing & Building Talent Reservoir (TR) and Segmenting TR
  • 10. Talent Reservoir (TR) • Talent reservoir is a talent management process that takes into account the various aspects of the assessment process to identify competencies required by the organization • It identifies key areas of risk management and organizational deficiencies • Talent reservoir integrates all components of talent management: selection (both internal and external), competency and performance evaluation, coaching and staff development, and succession planning • The goal of Talent Reservoir is to build a reservoir of high-talent people capable of supporting an organization's current and future business requirements
  • 11. Acceleration Pool System (APS) • APS is used for grooming executive talent and building a talent reservoir • APS develops a group of high-potential candidates for undefined jobs at the executive level • Senior managers can only focus on specific skill and knowledge development of high-potential candidates
  • 12. Acceleration Pool System (Contd.) • A midsize company may have one acceleration pool aimed at developing people for top management positions • Nominations are made by management, based on job performance/assessment center results • Candidates can join the accelerated development pool after knowing the pros and cons of it
  • 13. How Acceleration Pool Works • Development of pool members is accelerated through "stretch" assignments • It offers the best learning and highest-visibility opportunities • Pool members spend less time in assignments • Get more training • Attend special developmental experiences: - University executive programs - In-company action learning sessions and - Get more feedback and coaching
  • 14. How Acceleration Pool Works (Contd.) • People might be in the pool for 1 to 15 years, depending on when they enter and their development needs • Pool members have assigned mentors • Assessment Centers help define specific individual development needs • Act as the basis for individual development plans • A senior management team reviews each participant's job performance, competency development and job-experience growth at least twice a year
  • 15. How Acceleration Pool Works (Contd.) • Team makes appropriate assignment & development decisions for good of organization & candidate • Organizational movement can be horizontal or vertical, with heavy use of task-force assignments to minimize family relocation • Training focuses on management & interpersonal skills, with training delivered through: - Action learning assignments, - Virtual teams, - Web-based self-study & - Classroom instruction
  • 16. How Acceleration Pool Works (Contd.) • Most people become part of the pool relatively yearly in their careers but door is always open for late comers • They can be dropped if they aren't adequately performing in their assigned jobs or not meeting their development goals • Not everyone promoted to senior positions will come from the pool, but most of the internal promotions will be there
  • 17. Segmenting Talent Reservoir A large organization may have three pools: • One starting at supervisory level • One at middle management level and • One directly below senior level • Size of a pool depends on number of positions above it and • Selection ratio that the organization would like to have in filling target positions
  • 18. Segmenting Talent Reservoir (Contd.) • An acceleration pool in a manufacturing firm may fill top plant management positions • A middle managers pool may fill a range of positions • Some people might be in 2 or 3 pools as they advance • Some people may never be out of an acceleration pool • They may jump from one pool to another as they move up
  • 19. Factors Around Which Acceleration Pools are Built • Acceleration pools are built around several factors that define the characteristics of the top managers needed: - Competencies or dimensions - Job challenges and - Organizational knowledge
  • 20. Competencies or dimensions • Clusters of behavior, knowledge, technical skills and motivations, important for success in senior management: - change leadership - strategic direction - global marketing - entrepreneurial insight and - building of business partnerships
  • 21. Job challenges • A person entering into top management, may need experience or exposure to : - carrying an assignment from beginning to end - being heavily involved with merger, acquisition, strategic alliance, or partnership opportunity - implementing companywide change - developing and implementing a plan to cut costs or control inventories - negotiating agreements with external organizations & operating in high-pressure or high-visibility situations
  • 22. Organizational knowledge • A senior manager must understand to perform effectively in following areas: - line and staff - home office and field offices - domestic & international and - management and sales • Benchmark organizations use a combination of job performance, interview & assessment-center data - to identify high-potential people and - to diagnose competency-development needs
  • 23. Assessment Centers What is an assessment/development center? An assessment/development center is a process designed to identify an individual’s strengths, weaknesses, and potential in a current or future role. The assessment process is characterized by: – Multiple participants rated by multiple assessors on several varied exercises – Many of these exercises are designed to assess competencies – Data integration: a structured evaluation of the participant in which assessors present objective evidence and reach a consensus decision The outcome of an assessment/development center are: – Written reports detailing a participant’s competencies as they relate to job requirements – One-to-one sessions examining the reports
  • 24. Advantages of Assessment Center Method • A good system for spotting potential • An excellent tool for diagnosing specific development needs which can be the target of effective training interventions • Can play an important role in succession and development planning • Provides insights far beyond those can be obtained by quicker, easier methods, such as, paper-and-pencil tests and interviews
  • 25. Advantages of Assessment Center Method • Use of outside professional assessors provides an accurate and unbiased view of competencies • Perceived by participants as being fair, job relevant, and accurate • Allows for an accurate comparison of people throughout the world • All organizations have more good people than they think, this method can find them
  • 26. How Acceleration Pool Members Develop • Acceleration pool members develop through a combination of short, high-impact, targeted training programs • Short-term learning experiences, such as, attending conferences or hosting a delegation of foreign customers and from meaningful, measurable job assignments
  • 27. How Acceleration Pool Members Develop (Contd.) • For each development activity, acceleration pool members are prepared for success • They understand why the learning opportunity is important to their current and future job success • They define desired outcomes relative to competencies, challenges & organizational knowledge
  • 28. How Acceleration Pool Members Develop (Contd.) • Specific measurable learning objectives are established to keep focus on application • Acceleration pool members are evaluated on how they apply concepts acquired through training on a measurable way back on the job
  • 29. How Acceleration Pool Members Develop (Contd.) • By having application targets defined before taking training, pool members can focus their attention on application during training • They can also tap into instructor's special knowledge or get coaching from other people in the training class, relative to the targeted application • Pool members develop their learning goals and have a strong sense of ownership of their own development
  • 30. How Acceleration Pool Members Develop (Contd.) • After completing a learning event, pool members evaluate their success against their objectives and document their achievements • Pool members & organization can use the information to gauge their developmental achievements on the road to senior management positions
  • 31. Acceleration Pool Assumptions • Everyone has talent • Has the right to be developed • Has the right to be considered for promotion, but only a few people will be accelerated in their development • Not being selected for an acceleration pool doesn't mean a manager's career development is quiet • Many high-potential people decide that they don't want to be in an acceleration pool because of the pool's demand on lifestyle and other issues
  • 32. How Acceleration Pool System Helps An Organization • Organizational success depends more on having the right people for the right jobs at the right time • There's a need to develop internal talent • Acceleration pool system meets these needs • Pools focus executives' time on developing the competencies of high-potential people
  • 33. Contd… • Acceleration pools are an attractive alternative • They fit the current culture's young managers by offering intensive self-development, job flexibility & self- management of their careers • Provides an ongoing supply of constantly developing high-potential candidates • Emphasizes on competencies, job challenges & organizational knowledge
  • 34.
  • 35. Talent Review – “9-Box-Grid • The 9-box grid is a commonly used tool to aid in a discussion of employee strengths and development needs. • It is often used in a group setting. Managers collectively review current performance and future potential of a specific segment of their workforce. These multiple perspectives provide a balanced view of an employee’s skills and growth areas. • The grid can also be used as a planning tool by an individual manager. • The 9-box grid is the end-product of a larger talent management process in which leaders identity organizational needs and critical job roles and capabilities (see next page). • Proactive leaders use the outcome of a talent review to initiate development discussions and implement development plans.
  • 36. Talent Review Process • PLANNING •Discuss purpose and benefits •Review expected outcomes •Clarify process, time commitment, ground rules • WORK CONTEXT •Set work environment context •Identify strategy, challenges, opportunities •Summarize priority goals, work, projects • CRITICAL JOBS / TASKS •Determine scope of roles / tasks for discussion •Brainstorm knowledge / skills / attributes needed •Identify employee population for review
  • 37. Contd… • BENCH STRENGTH REVIEW •Group discussion of key talent •Review performance and potential for staff •Identify readiness for future roles or assignments •Discuss strengths and development needs • DEVELOPMENT PLANNING •Brainstorm development assignments •Recommend training / education •Consider informal mentoring, peer learning •Plan development discussions •Identify any programmatic solutions • FOLLOW-UP •Share feedback on development discussions, assignments, initiatives