To reach the top, it is very important to always stay a step ahead of your competitors. With a Hosted Phone System, you can do exactly that! Check out these 10 Features of Hosted Phone System That Competitively Set Your Business Apart.

1. 10 Features of
Hosted Phone
System That
Competitively
Set You Apart

2. What Is A
Hosted Phone
System ?
A Hosted Phone System, also known as
a Hosted PBX, is a web-based solution
used for communication.
As it is a cloud-based system, there is
no need for physical hardware. As long
as you have internet connectivity, you
can remote access all your
communication data from any location,
you don't have to be in your office to
get full advantage of its features.

3. Let’s take a look at the top 10 features
of a hosted phone system that will set
you apart from the competition.

4. Call barging is a feature that lets the
manager enter a conference call with the
customer and the agent.
This allows the manager to handle a
complicated situation with the customer.
1. Call Barging

5. With call transfer, the agent is able to
redirect any call to any other team
member.
This helps the agents to manage the
customer better as the customer might
be looking for someone more
knowledgeable.
2. Call Transfer

6. The call analytics feature allows the user
to keep track of all the parameters like
the number of missed calls, duration of
each call, average call duration of the
agents, etc.
Managers can evaluate the performance
of their team with these analytics and
provide better support to the customers.
3. Call Analytics

7. If you have employees located remotely
all around the world, you can hold
meetings with them over a conference
call.
With this, you save a lot of valuable time
and money that takes you to get all the
employees in a meeting location.
4. Conference Calling

8. With this feature, you can place your
customer's call on a waiting list till an
agent is free to attend the call.
Losing a customer can have a very
negative effect on the business. Call
queue helps retain every incoming
customer call to help your business grow.
5. Call Queue

9. When the customer calls after the office
hours, it is essential to retain those
clients too.
Even if you are not in the office, you will
receive all the voicemails on your email,
which you can listen to directly.
6. Voicemail

10. Being able to switch devices while still on
call gives the agents the liberty to handle
the customers with ease.
Using multiple devices to provide support
to the clients makes sure that no
customer is avoided.
7. Call Flipping

11. To provide the best feedback,
sometimes, the manager needs to listen
to the same call again.
With call recording as a feature, you can
listen to any conversation between the
agent and the customer, providing a
better insight.
8. Call Recording

12. Having a virtual receptionist for your
business makes it more professional to
the customers.
This not only gives a better impression of
your business but also connects the
customer to the right department saving
their valuable time.
9. Virtual Receptionist

13. If you are unable to attend the customer's
call in the office for any reason,
forwarding it to any other device will help
retain the customer.
It is vital to attend to every call, and not
keeping the customer in the waiting
queue will significantly improve your
business's productivity.
10. Call Forwarding

14. Having a Hosted Phone System is already
putting your business ahead of many of
your competitors.
But having the right features for your
business will help you reach at the top!
With a feature-rich Hosted Phone System,
you not only provide your customers with
an excellent experience, but you also save
your time and money.
Moreover, it also helps in improving the
productivity of your business.
Conclusion

15. Acefone delivers cloud-based communication services
like hosted phone system, free phone number, and
contact centre solutions.
We offer services that bring you experience of
customizable features with cost effective plans.
To know more visit:
www.acefone.co.uk
or you can call us at:
0800-084-3663
About Us

16. Check Out Some Other Slideshares
Connect With Us

17. 10 Ways To Choose A Hosted Phone System
For Your Business - Acefone Blog
References
Hosted vs On-premise Phone System: What
To Choose? - Acefone Blog
Features - Acefone
Image Credits - Shutterstock