Mapping

1. Driþnby SUCCESS
rang
mapping
roadperformance
the
to

2. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC ORGANIZATIONAL CAPACITY
AIESEC
2020

3. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL CAPACITY
2016
AIESEC
2020
2017 2018 2019 2020
FOCUS ON
DISRUPTIVE &
EXPONENTIAL
GROWTH
FOCUS ON
organizational
redesign &
SUSTAINED
GROWTH
AIESEC 2020
ACHIEVEMENT
CHECK POINT
➡ Continuity (MCP 2017-2018 is in this room)
➡ Optimal timeline to finish the design phase
➡ Possibility for adjustments and contingencies
➡ Sense of urgency from the beginning (no procrastination)
➡ Planning for Achievement

4. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL CAPACITY
2016
AIESEC
2020
2017 2018 2019 2020
Let’s understand
2016 Contribution
WE CAN’T DO
EVERYTHING

5. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL CAPACITY
2016
AIESEC
2020
2017 2018 2019 2020
WHAT IS THE IDEAL STATE FOR 2016?
15 Min

6. CUSTOMERATTRACTIONCUSTOMERACQUISITION
CUSTOMER RETENTION
CUSTOMERVALUEDELIVERY
CUSTOMER CENTRIC ORGANIZATIONAL CAPACITY
AIESEC
2020
2016 2017 2018 2019 2020
AIESEC
2020
DIVIDING THE
ROADMAP
25 Min

7. Driþnby SUCCESS
rang
CUSTOMER
ATTRACTION
CUSTOMER
ACQUISITION
CUSTOMER
RETENTION
CUSTOMER
VALUE DELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL
CAPACITY
2018
The objective of Mapping the Road to Performance
is to MAKE 2016 WORK INTENTIONAL

8. oGC
iGC
oGT
iGT
NOW, WE
OUTLINE THE MILESTONES
2016 MILESTONES
IN THE 2018 ROADMAP
➡ ALIGN WITH YOUR EXCHANGE CYCLE
➡ BE SPECIFIC
➡ DO NOT LOSE TIME IN SMALL DETAILS
➡ PRIORITIZE
➡ FIRST SEE WHAT NEEDS TO BE DONE
iGE
oGE
GL

9. Driþnby SUCCESS
rang
THIS IS HOW THE ACTION PLANS SHOULD LOOK LIKE
Q4 Q1 Q2 Q3 Q4
MC
SUB-COMMITTEE
COMMISSIONS
LC
OTHER BODIES
CUSTOMER ATTRACTION
➡ RISKS/TRANSITION
➡ RESOURCES
➡ MEASURES (MAX 3)

10. Driþnby SUCCESS
rang
2016 NATIONAL PLAN
DEBRIEFING
BREAK

11. Driþnby SUCCESS
rang
2016 BIG PICTURE
CUSTOMER
ATTRACTION
CUSTOMER
ACQUISITION
CUSTOMER
RETENTION
CUSTOMER
VALUE DELIVERY
CUSTOMER CENTRIC
ORGANIZATIONAL
CAPACITY
iGC oGCiGT oGTiGE oGE GL

12. Driþnby SUCCESS
rang
NEXT STEPS
MC COMPILES OUTPUT
SCOREBOARD LAUNCH
FOCUS REVIEWS IT

13. Driþnby SUCCESS
rang
2016 NATIONAL PLAN
USAGE ON THE LC PLAN

14. Driþnby SUCCESS
rang
2016 NATIONAL PLAN
WHERE AM I RIGHT NOW?

15. Driþnby SUCCESS
rang
We lead
Understanding of Contribution
AIESEC in India