2. PERSONAL INFORMATION
SURNAME : Sookroo
FIRST NAME : Rajendra Sonaree
POSTAL ADDRESS : P O Box 2036, Empangeni, 3880
TELEPHONE NUMBER : 035 901 8008 (work)
035 792 5528 (home)
081 353 9145 (cell)
e-MAIL ADDRESS : rajs@telkomsa.net
IDENTITY NUMBER : 630905 5187 057
MARITAL STATUS : Divorced
NO. OF DEPENDANTS : None
NATIONALITY : South African
GENDER : Male
DRIVER’S LICENCE : Code 08 (EB)
FIRST LANGUAGE : English
OTHER LANGUAGES : Afrikaans and Zulu
HOBBIES : Fishing, swimming, listening to music, surfing the net
EDUCATIONAL QUALIFICATIONS
NAME OF SCHOOL : Clairwood High School
HIGHEST STANDARD ATTENDED : Grade 12
YEAR : December 1981
SUBJECTS PASSED : English
Technical Drawing
Afrikaans
Basic Trade
Mathematics
Physical Science
RAJENDRA S.SOOKROO - CV
3. Tertiary Education
INSTITUTION : Damelin
QUALIFICATION : Diploma in Management Development
YEAR OF GRADUATION : November 1998
MAJOR SUBJECT(S) : Management Development
Employment History
Current Employer
EMPLOYER : Telkom SA
SECTION : Empangeni
POSITIONS HELD : 1982 - 1985 Trainee
1985 - 1988 Technician
1998 - 1996 Senior Telcom Electrician
1997 - 2001 Field Co-ordinator (Call Center Duties)
2001 - 2003 Contractor Representative (ILO)
2003 – to Date Data Capturer (Network records)
Tester Infrastructure Quality
GRADE/LEVEL : Grade 8 (C2) OP1
EXPERIENCE (IN YEARS) : 33 Years
PERIOD : January 1982 to date
DESCRIPTION OF DUTIES:
My functions consist of:
- Fitting and maintaining telephone services
- Co-ordinating faultsmen, fitters and cable jointers
- Communicating with internal and external customers
- Performing supervisory duties
- Managing Contractors
- Supervising Field Co-ordinators in the call centre at the Empangeni /Richard Bay area
- Managing Customer Business Systems(CBS) buckets for the managers’ area
- Attending to queries from Customer Service Branch, and the Installation & Faults Management
Centre
- Safety Representative
- Monitor and control Minimum Time To Install (MTTI) and Minimum Time To Repair (MTTR)
according to license agreement.
- Daily staff tracking. Quality checks and feedback. Vehicle checks
- Discussing new product and safety awareness with staff.
- Performing Internal Liaison Officer duties.
- I am currently validating and updating data on the CBS (information system) for National Cable
Network record Integrity
RAJENDRA S.SOOKROO - CV
4. Additional Information
Profile, additional skills, strengths, abilities, major achievements, recent
accomplishments, memberships, etc.
- Was involved in Exchange cut over
- Assisted in cut over to Dect telephones
- Prepared Empangeni MDF for electronic switch over
- Prepared reports and attended PDR meetings
- Conduct start-up meetings
- Safety representative
- Conduct vehicle checks and tool checks on a regular basis
- In the 33 years that I have been working for Telkom, I have worked on and also developed an
excellent knowledge of underground cables, aerial line cables, auto exchanges, data lines,
wireless systems and payphones.
- I have excellent customer relations as I’ve been dealing with customers for the past 33 years,
both internally and externally.
Competencies:
- Management tools (CBS)
- Project management plan
- Telkom structures
- Meeting procedures
- Customer care
- Business plan
- Grievance and Disciplinary Procedure
- Accurate
- Analytical
- Dedicated
- Organising techniques, report writing techniques
- Friendly, consistent, assertive, pro-active, customer focused
- Commissioned accepted/installation
- Installed equipment/system
- Maintained equipment/system
- Repaired equipment/system
- Recovered equipment/system
- Technical equipment handling
- Prepared to work after hours, including over time, call out & standby
- Co-ordinated resources
- Maintained resources
- Processed documentation
- Established and maintained customer relations/liaison
- Conducted validation process
- Uploaded data
- Analyzed data
- Computer applications, technical, test equipment
RAJENDRA S.SOOKROO - CV
5. Competencies continued:
- Problem solving, decision making, communicating, hand tool
- Diligence, customer orientated, pro-active, initiative
- Able to work at heights/confined spaces
- Able to work independently
- Be prepared to travel
- Communication
- Coaching
- Policies and procedures
- Planning
Applicable Courses:
1 A,B,C Courses
2 B T S 60
3 H T S
4 DPS Elite
5 1+1 Carrier System
6 Jupiter System
7 Octaphone
8 Client and Business Orientation
9 Midori
10 Telplus 4
11 Dps 5x10, 2x4, 2x2
12 First Aid Level 1
13 4x4 Drivers Course
14 Grievance and Discipline procedure
15 Anti-Hijack
16 Shared Pole Route
17 Report Writing
18 Advanced 4x4 Drivers Course
19 Hascom Safety Course
20 Project Management Tools and Techniques
21 Project Estim financial
22 CBS
23 T-Agent
24 Contract Law
25 Site Management
26 Managers Competence Workshop Ph 1
27 Network Sourcing
28 ADSL
29 Optic Fiber Technology and jointing
Computer Literacy:
- MS Word
- MS Excel
- Windows ‘95
- Pronto
- Potent
- LTS
RAJENDRA S.SOOKROO - CV
6. Computer Literacy continued:
- SA book
- CBS Faults and Fitting
- CBS Networks
- T-Agent
- Flexibill
- Cold invoice
- Web Base Stats
REFERENCES
1. Name of referee : Rudi Allmeyer
Position : Senior Manager
Phone Number : 012 311 3571
2. Name of referee : Vadi Vadivelu
Position : Area Manager
Phone Number : 031 5077199
3. Name of referee : Nick Naicker
Position : Operations Manager
Phone Number : 031 465 7065
RAJENDRA S.SOOKROO - CV
7. Computer Literacy continued:
- SA book
- CBS Faults and Fitting
- CBS Networks
- T-Agent
- Flexibill
- Cold invoice
- Web Base Stats
REFERENCES
1. Name of referee : Rudi Allmeyer
Position : Senior Manager
Phone Number : 012 311 3571
2. Name of referee : Vadi Vadivelu
Position : Area Manager
Phone Number : 031 5077199
3. Name of referee : Nick Naicker
Position : Operations Manager
Phone Number : 031 465 7065
RAJENDRA S.SOOKROO - CV
