1. Ragini Ranjan
Email: raginimona83@gmail.com
Mobile no: 9911390479
OBJECTIVE: To pursue a professionallysatisfyinggrowthandchallengingcareer.Seekingaquality
environmentwhere myknowledge canbe sharedandenrichedforthe growthof the organizationand
self.
Summary of Experience
_
Possessing4yearsof experience inthe fieldof SystemadministrationandITILprocess,where planning,
implementation,administrationandtroubleshootingare involvedwithmultipleplatformsof OSviz.,
MicrosoftWindowsXP,2003, 2008 and Windows 7,Windows2012 and 2012r2.
Expertise
 Identifies,diagnosesandresolve1stand 2nd level of problemforusersof the windowsplatform
including Software and H/W level.
 Well versed in Implementing, Managing and Maintaining a Microsoft Windows
 Working knowledge of IIS Server, DHCP Server, DNS Server , Proxy Server on Windows server
2008 , 2012, 2012r2
 Troubleshooting Active Directory replication problems.
 Extensive exposure in Network Management, Data Centre Operations, VPN, TCP/IP,
IPv4,Trouble shooting, Desktop Management, Hardware & Software and LAN/WAN.
 Excellentcommunication, written and interpersonal skills, with ability to develop cohesion in
group through team work and resourceful ideas
Work Experience
HCL TechnologiesLtd(21st
July –Till Now)
Section:Infrastructure Support
Designation:SeniorSpecialist
ROLES AND RESPONSIBILITIES:
 Incidentmanagement,workingonuserrelatedtrouble ticket,creatingandworkingonchange
request.
 Handlingescalations,problemmanagement,vendorcoordinationandteam responsibilities as
perITIL guidelines.
 TroubleshootingandMaintainingFile ServersandProfileServers,managingnetworkdrivesand
share folderspermissions.Monitoringfile serverdiskspace.

2.  Workingand managingvirtual serversthroughVMWare VCenterservers.
 MonitoringDHCPserver. CreatingDHCPscopesandIP addressreservation.
 Well versed in Implementing, Managing and Maintaining a Microsoft Windows
 Server 2008 Network Infrastructure including Active Directory, Group Policy, DFS, DNS,WDS,
DHCP, IIS,IP-Addressing,PlantoofferRemote-Activedirectorymanagement,NTFSsecurity, disk
quota management
 Working knowledge of IIS Server, DHCP Server, DNS Server , Proxy Server on Windows server
2008
 Troubleshooting Active Directory replication problems.
 Distribute packages via Group policy across all the desktops and servers
 Creating standard Net-backup policies and taking back-up of the servers.
 Migrating User accounts from windows NT to windows 2008 domain.
 Familiarwithtoolslike BMCRemedy ticketingtool, SynchronyTicketingTool.
 Participate inmonthlymeetinganddiscusson technical issues&difficulties.
Work Experience
Company Name : OxientTechnologiesPvt.Ltd.( July 18, 2011till July 18, 2014)
Section:Infrastructure Support
Designation:WindowsAdministrator
ROLES AND RESPONSIBILITIES:
 Looking after internal support of the company.
 Installing, Managing and configuring windows desktops and windows servers.
 Taking data backup on local share drive and tape drive.
ACADEMIC QUALIFICATION:
 PGDM inIT From GIMT, Noidain2011.
 B.Sc (Zoology) Passedfrom MagadhUniversityBodhgaya.
 SeniorSecondary(ScienceStream) fromBIECPatna.
 Passed 10th
in from BSEB.
PERSONAL INFORMATION:
Name : Ragini Ranjan
Father’s Name : Sri RajeshwarPrasad
Nationality : Indian
PresentAddress : F-452 KrishnaGali KotlaMubarakhpur,New Delhi
DECLARATION
I hereby declare that the information furnished above is correct and complete to the best of my
knowledge and belief, and I bear the responsibility for the correctness of the above mentioned
particulars.
Date: (Ragini Ranjan)