1. Rachel Stretch
14 Ramsgate Close, Warton, Preston, Lancashire, PR4 1YF
M: 07833 459642 T: 01772 631202
rachel.stretchie@gmail.com
PROFILE:
A highly motivated and effective business analyst with extensive experience of examining and optimising business process for a
number of elite companies and organisations. Brings searching focus to intractable problems to effect the development of
organisational redesign, business process improvement, Lean transformation, stakeholder management, communications,
knowledge transfer and benefits realisation. Advises and implements changes to effect rapid business enhancement gaining
support and engagement from management and staff alike and training users in new methodology. Works single-handedly to
effect culture change and significant process improvement rapidly and effectively.
Several markets were researched and understood prior to assignment start in order to deploy logical and sustainable solutions in
a consistent manner. Markets worked in include: NHS healthcare, various central government agencies (Home Office, DVLA,
HMRC), local authorities, utilities and the rail industry.
CAREER HISTORY:
Weorthan Ltd 2011 – current Business Improvement Specialist
KM&T Ltd 2010 – 2011 Business Improvement Consultant
Fujitsu Services 2004 – 2010 UK & Ireland Business Analyst/ Process Improvement Consultant
AMT-SYBEX Ltd 2002 – 2004 Consultant Business Analysis
GT Railway Maintenance 1998 – 2002 Process Manager – Systems
KEY SKILLS:
Lean transformation Benefits Realisation
Business Analysis Business Process Mapping and Modelling
Agile and DSDM Environments Business Process Redesign
Business Change Management Stakeholder Management
SUCCESSFUL PROJECTS:
• Leeds City Council – Adult Social Care Community Intermediate Care Bed Unit development integrated with Leeds
Community NHS Trust
• SDG - PPI Reclaim Processes investigation and improvement
• Kuehne + Nagel - Assistance with Green Belt Training and Lean Sigma deployment
• University Hospitals Bristol NHS Foundation Trust – PMO development
• Liverpool City Council - Improvement of Specialist Services for Old People (SSOP), in conjunction with The Royal
Victoria Hospital and the many service providers
• The Seafood Company – Assistance with Green Belt Training and improvement of the production and shipping
processes
• Process Improvement Team Lead – Revenue and Customs Business Unit (RCBU)
• Lean Practitioner – Sense and Respond© Lean Programme
• Lean for Service Consultant - PriceWaterhouseCoopers Account
• NHS electronic Care Records Service (NCRS)
• Process Improvement Manager – Home Office Account
• Regulatory Asset Management to Rail Industry
ABILITIES:
Enables change using a 'hands-on' approach that engages and empowers people to deliver continuous & sustainable
performance improvement.
Works with process owners and subject matter experts to map processes, collect and analyse supporting data and
create action plans to resolve issues and optimise process.
Implements process improvements using winning techniques to deliver increased efficiency and effectiveness, reduce
risk and make financial and man-day savings.
Trains operational staff in Lean tools, Problem Solving, Visual Management, Workplace Organisation (5S) and
Workplace Audit.
Continual Internal Improvement programming to install an ongoing improvement ethos.
CAREER PROGRESSION:
Weorthan Ltd, Preston Current
After a brief sabbatical I became a self-employed contractor. I take on roles that allow me to utilise my current
capabilities and develop new ones.
Leeds City Council – Adult Social Care
Develop and embed rigorous management of the Integrated Community Intermediate Care Bed Programme. This is a
highly political endeavour as it is an integration between NHS and the local authority and it is a high priority for senior
1 of 3

2. Rachel Stretch
staff on both sides. Specific responsibilities included reshaping the benefits realisation plan and appending the leading
and lagging KPIs to show performance of the CIC units. Understanding transport needs of the Service Users in and out
of the unit and the calculating the annual budget requirements. The use of Agile project management techniques to
control and deliver my own activity on the programme which itself was controlled using Prince2.
SDG, North West
Assisted the Escalated Complaints Department with their PPI Reclaim Processes. Mapped the current processes,
identified major issues, collect evidentiary data to support the issues, create a future state map and helped the team to
generate an action plan for them to close any gaps and to reduce spend by a minimum of 17%.
KM&T, Coventry
An international Lean consultancy specialising in innovative business and operational performance improvement
solutions, using a 'hands-on' approach that engages and empowers people to deliver continuous & sustainable
performance improvement. Facilitated various activity to enable the client to stabilise, standardise and optimise
processes to ensure they arrive at a successful outcome for the business and deliver monetary savings.
Fujitsu UK and Ireland, London
Process Improvement Team Leader– Revenue and Customs Business Unit (RCBU)
RCBU manages the IT services for HMRC. Worked with process owners and experts to map processes and collect and
analyse supporting data. Created action plans to resolve issues, optimise process and ensure new working methods
were accepted and embedded.
Lean Practitioner – Sense and Respond© Lean Programme
Deployed an industry standard improvement technique called Lean within Fujitsu business areas. Lead and undertook
diagnostic activities, trained operational staff in Lean tools and techniques and helped the business to plan and run a
programme of improvement activities using benefits realisation methodology.
Lean for Service Consultant - PriceWaterhouseCoopers Account
Worked to eliminate costly wasteful activity in the Account and improve service to customer.
Healthcare Consultant Change Facilitator
Performed change management activity and business process analysis to significantly improve the NHS electronic Care
Records Service (NCRS).
AMT-SYBEX Ltd, Letchworth
Consultant
MIMS Implementation Programme (MIP) to deliver Regulatory asset management system to the maintenance side of
the railway industry (including London Underground). Executed process analysis and process mapping exercises to
establish scope, initiated project and completed process re-engineering. Established acceptance procedures and re-
training methodology.
GT Railway Maintenance Ltd, Preston
Process Manager - Systems
Implemented new regulatory asset management system to update work practices and realise culture change for
the railway. Worked closely with the MIMS Implementation Programme team to capture and analyse gaps and/or
overlaps, redesigned working processes for use with the new Enterprise Asset Management System called MIMS
and then successfully introduced them.
EDUCATION AND TRAINING
September 2012 APMG Agile Project Management (Foundation and Practitioner)
November 2009 ISEB ITIL V3 Foundation
May 2009 Benefits Realisation Mapping and Planning
June 2008 OGC Managing Successful Programmes (Foundation and Practitioner)
September 2004 Process Modelling and Process Analysis for the Consultant (Fujitsu Consulting)
November 2003 ISEB courses: Business Organisation; Business Analysis Essentials; Requirements
Engineering
December 2003 Six Sigma (trained to black belt level)
March 2003 Post Graduate Certificate in Management
1994 – 1997 BEng (Hons) Electronic Instrumentation and Control Engineering
INTERESTS
2 of 3

3. Rachel Stretch
I love being outdoors, my favourite activities are walking my little Jack Russell, Tilly, cycling, Nordic walking and hill
walking in the Lake District. When at home relaxing I like spending time with my friends and family and I enjoy reading
motivational books to encourage my personal growth.
I have been a member of the Chamber of Commerce since August 2011. I have an online LinkedIn presence and I
attend networking meetings across a number of organisations. I keep myself up to date with IT and communication
solutions.
3 of 3