1. CURRICULUM VITAE
Rachana D
9739087676
7899740877
E-mail: rachana7799@gmail.com
OBJECTIVE:
To work in a challenging environment and look forward to an opportunity to learn
various skills in the organization and achieve success through will and determination.
EDUCATIONAL QUALIFICATION:
1 High school in Vasavi Vidya Peeta in TUMKUR(2004).
2 PUC in Vidya Vahini College in TUMKUR.(2004-2006)
3 Engineering in Electrical and Electronics in SSIT college TUMKUR(2006-2010).
Work Experience:
First job:
In October 11th 2010 joined Microland. Worked with SLR Team(Service Level Reporting team)
for the Back Office Support project for approx. 39 UK clients.
Mainly, working on MS Excel, templates, dashboards, remedy 7 and 7.5 version, recording a
macros in remedy tool, handling second level escalations, extracting sheets from Database,
from Business Objects(ITSM,GENESYS and ACD BO).
Worked as a team leader(not officially) but as L2 for of team of 10. Regular interaction with UK
clients for handling the escalations or any new requirement if they are looking for.
Have received monthly spot awards on almost every month for guiding the team , appreciations
from the clients, resolving the issues on time, also maintaining 100% attendance etc..
Have received big appreciation mail from the well reputed UK clients for resolving very critical
issue and for good team work. Left Microland on 26th October’12.

2. Worked on Incident, Change and Problem Management Remedy tools. Have managed to
minimise the Prb tickets with regular interactions with resolving agencies. Have received
certificate and gem award for handling critical Problem tickets.
Second Job:
I have been placed for MYND Solutions PVT LTD on 26th Oct’12 but working in the client
location as CONSULTANT.
Here, I analyse the data from Finance, admin teams.. Monitor the data provided by them and
will find new and better ways to provide the accuracy to the Business heads.
Presenting the correct data and ideas to the management to maintain proper balance in
P&L(Profit and Loss of the company Budgets.
Involving in the business development by providing process developments, business
improvement etc..
Reviewing the data month on month and communicating the same with the business heads and
take relevant measures for the betterment of the company.
Delivering the reports like T&E(Travel and expense) lease plans, expenses occurred from
Marketing, retails, consulting, admin, finance etc,, teams..
Interaction with Singapore clients when they arrive an dprovide some ideas for the
improvement in the process and development.
Quality check all the data provided by entire cities in India(PAN India) and take action on that.
Third Job:
Working as a Problem Analyst with Cable and Wireless company which is now called as
VGSPL(Vodafone Global Service Provider Limited).
Working on VBA Programming, developing macros, reports, problem tickets, end to end
solution , weekly reviews, Trends , Weekly process development reviews, Closure of INC’s
which is recurring and Major, Weekly escalation meetings etc..
I have been selected to WOD program conducted by Vodafone Foundation team. So, I am
working with NEEDS(Network and Enterprise and Enhancement for Development Services on
database , dashboards, meetings with business heads, project works, IT portal reporting tools ,
Preparing FAQ’s, etc..
My project got over on March 14th .
Have received Wall of Fame award and my last working date with Vodafone would be 24th July

3. 2015
Current Job:
I have been working with IBM as Problem Manager , managing 72 accounts.. I am alone
supporting 38 US and Canada accounts.. Critical problem manager for entire IMI
project(handling 6 problem managers)
Handling Escalations, presentating documents with external and internal clients, preparing
action trackers, dashboards, RCA’s, Monthly reports, Training people on Incident, change and
problem management process, weekly meeting with all resolving team SME’s to know their
concerns for providing RCA’s if any and escalating to the mgmt.. monitoring the flood of tickets
on monthly basis and analysing to minimise the count by creating proactive prb tickets etc..
COMPUTER SKILLS:
1>Worked with Operating systems like MS-DOS, Windows Xp , Vista
Windows 7,Windows Excel, SQL Basic knowledge and VBA coding and ITIL V3 Certified.
2>C and C++
STRENGTH:
Hard Working, Analytical Ability, Willing to Learn, leadership quality, patience.
LANGUAGES KNOWN:
English, Hindi, Kannada, Telugu
HOBBIES:
Playing shuttle and Listening Music.
PERSONAL PROFILE:
Father’s Name : Devaraj.T.J

4. Mother’s Name : Geetha B.V
Date of birth :25.4.1989
Gender : Female
Marital Status : Single
Nationality : Indian
Address :#9, Jyothi Nilaya, 1st floor, 1st main road BHEL, Muneshwara Block, 1st
Phase, M S Palya, Near Sambram Engineering College, Vidyaranyapura post, Bangalore-97
DECLARATION:
I consider myself familiar with marking field I am also confident of my ability to work in a
team I hereby declare that the information furnished above is true to the best my knowledge.
Thanking You,
Yours faithfully,
Rachana D
Place: Bangalore
Date:16/12/2015