2. PERSONAL DETAILS
SURNAME BOTES
FIRST NAMES ROCHELLE
RESIDENTIAL ADDRESS 12 AALWYN STREET
RIVERLEA EXT 2
2093
DATE OF BIRTH 11 DECEMBER 1974
AGE 40 YEARS OLD
SEX FEMALE
MARITAL STATUS MARRIED
HEALTH EXCELLENT-NON SMOKER
DRIVERS LICENCE YES
NATIONALITY SOUTH AFRICAN
CONTACT NUMBER 0843443731
EMAIL ADDRESS showy24@gmail.com
IDENTITY NUMBER 7412110216082
TERTIARY EDUCATION
NAME OF UNIVERSITY UNIVERSITY OF CAPE TOWN
FIELD OF STUDY TEACHING DIPLOMA IN
BALLET
YEAR 1993-1994
SUBJECTS TEACHING
HISTORY OF BALLET
HISTORY OF MUSIC
ANATOMY
FIVE (5) DIFFERENT TYPES OF
DANCING
SECONDARY EDUCATION
NAME OF SCHOOL RIVERLEA SECONDARY SCHOOL
HIGHEST STANDARD MATRIC
PASSED
YEAR 1992
SUBJECTS PASSED ENGLISH
AFRIKAANS
MATHEMATICS
BIOLOGY
BUSINESS ACCOUNTING
BIBLICAL STUDIES
EMPLOYMENT HISTORY
3. DATE SEPTEMBER 2005 TO DATE
COMPANY AIG SA INSURANCE LTD
CAPACITY COMLEX ADJUSTER
(FAIS & RE1 COMPLIANT)
DUTIES ASSESSING & PROCESSING OF NEW CLAIMS
FROM START TO FINISH (PAY OR REJECT)
ALL ACCIDENT & HEALTH POLICIES
(HOSPITAL CASH, DISABILITY, DEATH,
CRITICAL ILLNESS POLICIES)
ASSISTING CLIENTS WITH QUERIES
ASSISTING STAFF (OFF SHORE) WITH QUERIES
ASSISTING STAFF WITH DIFFICULT CLIENTS
FILES ASSISTING INTERNAL CLIENTS (CSG &
UNDERWRITERS,ETC)
AND ATTENDING MEETING WHERE NEEDED
HANDLING OMBUDSMAN COMPLAINTS
INVESTIGATION &REFERRALS OF SUSPICIUOS
AND FRAUDULANT CLAIMS
CONTACT BEVERLEY CHAME
TEL 011 551 8235
REASON FOR - CURRENTLY EMPLOYED
LEAVING
CAPACITY – CLAIMS TEAM LEADER FOR HOSPITAL CASH POLICIES
DUTIES - ASSISTING STAFF WITH ESCALATIONS
HANDLING PERFORMANCE ISSUES AND
IMPLEMENTING PERFOMANCE MANAGEMENT FOR STAFF
WHERE NECCESARY
ASSISTING STAFF WITH DIFFICULT CLIENTS ENSURING THAT
DAILY
AND MONTHLY STATS ARE KEPT TO DATE
ENSURING THAT STAFF SLA’s ARE MET
INTERNAL AUDITING OF OPEN AND CLOSED
ATTENDING FRAUD FORUM MEETINGS WITH
OTHER INSURER’s
HANDLING INTERNAL AND OMBUDSMAN COMPLAINTS
PERIOD OF - 3 YEARS
EMPLYMENT
REASON FOR – STAFF RESTRUCTORING OF THE DEPARTMENT, DUE TO
LEAVING OUTSOURCING OF CLAIMS AND ROLL CHANGED TO COMPLEX
CLAIMS ADJUSTER
4. EMPLOYMENT HISTORY
DATE MARCH 2005 TO SEPTEMBER 05
COMPANY O’KEEFE & SWARTZ
CAPACITY INBOUND CALL CENTRE AGENT
DUTIES ASSISTING CLIENT WITH POLICY & CLAIMS
INFORMATION
REFERRING OUTSTANDING INFO TO THE
CLAIMS EXAMINERS
CONTACT ANDREY HUYSER
TEL 011 551 8000
REASON FOR TRF TO A.I.G FOR A CLAIMS EXAMINER
LEAVING POSITION
EMPLOYMENT HISTORY
DATE SEPTEMBER 2004 to MARCH 2005
COMPANY : MTN SP
CAPACITY : DATA CAPTURER
DUTIES : UPDATIND AND SORTING OF DATA FOR
CORPORATE AND SME ACCOUNTS
CONTACT : ESTEE SALLIE
TEL : 301-6000
0832225017
REASON FOR : CONTRACT
LEAVING
DATE : MAY 2004 TO AUGUST 2004
COMPANY : FRED ASTAIRE DANCE STUDIOS
CAPACITY : RECEPTIONIST AND DANCE INSTRUCTOR
DUTIES : UPDATING FILES, RECONCILING
PAYMENTS ACCOUNTS
INSTRUCTING STUDENTS IN STYLES OF
5. LATIN AMERICAN AND BALLROOM
DATE OCTOBER 2002 – APRIL 2004
COMPANY NEDCOR BANK LTD
CAPACITY CREDIT CONTROLLER
DUTIES Requesting Payments from clients
Tracing Customers (I.T.C)
Rehabilitating Cardholders Accounts
Changing of clients details (Admin work)
De-listing of clients of from I.T.C
Loading Automatic Payment Order on client request
Sorting of payments queries (reconciling account)
Handling client queries
Target orientated
Supervisor
Card conversions (trf to budget,adjusting payments)
Assisting legal dept. with queries
Assessing clients for new credit cards
Inbound and outbound calls
COMP. LITERACY Windows
Micro soft Word/Excel
ITC Online
OCS (Online Collections System)
CAMS (Client and Merchant Services
CIS (Client Information System)
CONTACT CAROLINE CHUTUMIA
TELEPHONE (011) 710 – 2388
082 852 0314
REASON FOR RETRENCHED
LEAVING
DATE APRIL 1999-SEPT 2002
COMPANY NEDBANK
CAPACITY FOREIGN EXCHANGE CLERK/TELLER
DUTIES ENQUIRIES CLERK
RETAIL BANKER
CLIENT SERVICES
REATIL FOREIGN
IMPORTS/EXPORTS
L/C’S ETC.
WINDOWS: MS WORKS
INVESTMENTS
TELLERS/SAVINGS ACCOUNTS/LEDGERS
ADMINISTATION DUTIES
CASH MANAGEMENT
RECONCILING SUSPENCE ACCOUNTS
CONTACT MARILDIA SALEM
TELEPHONE (011)226-3660
6. REASON FOR TRANSFER TO RETAIL DIVISION
LEAVING
DATE MARCH 1995 – DEC 1998
COMPANY UNITED BANK
CAPACITY ENQUIRIES CLERK/TELLER
DUTIES ALL PRODUCT KNOWLEDGE
CHEQUE BOOK ACCOUNTS
CREDIT CARDS
A.T.M
OPENING OF ACCOUNTS
TELLING
TREASURY
LOTUS 1.2.3
SUPERVISING
CONTACT LORNA PHILLIPS
TELEPHONE (011)839 – 1872
REASON FOR NO ROOM FOR IMPROVEMENT
LEAVING
___________________
DATE JAN 1995-MARCH 1995
COMPANY TECHNIHIRE (WITS CALCULATORS)
CAPACITY CONTOMETRIST
DATA CAPTURER
DUTIES CASTING OF FIGURES
DATA CAPTURING
CONTACT PHILDA JULIUS
TELEPHONE NO (011)836 – 8041
REASON FOR TEMP POSITION
LEAVING
7. DATE SEPT. 1994- NOV 1994
COMPANY AUTOMATED CLEARING BUREAU
CAPACITY FILING CLERK
DUTIES FILING OF DOC’S/MICROFISHE
CONTACT BEN MCLEAN/IQBAL
TELEPHONE (011) 493 – 4823
REASON FOR BETTER JOB OFFER
LEAVING
HOBBIES AND INTERESTS
FULL TIME -TEACHING BALLET AT THE
RIVERLEA BALLET SCHOOL
PERSONAL INTERESTS DANCING
READING
VOLLEY BALL
COOKING
CURRENT QUALIFIED FIRST
AIDER
CAREER INTERESTS TO EXPAND MY KNOWLEDGE
OF MY WORK.
TO ACHIEVE PERSONAL
GROWTH IN MY CAREER,
ALWAYS BE PROFICIENT
AND EXCEL IN WHAT I DO.
OTHER ATTRIBUTES Self starter
Strong communication skills
(clients and staff)
Administrative ability
Self motivated
Friendly and Approachable
Honest and Trustworthy
Strong Interpersonal Skills
