This presentation was used in an RBA webinar done in partnership with Forrester and Boy Scouts of America. The presentation includes the following:
1. Forrester research demonstrating how positively impacting the employee experience can improve an organization’s customer experience.
2. A case study from Boy Scouts of America showcasing the impact of deploying Microsoft Yammer to improve communication and collaboration.
3. Perspective from RBA on how key trends such as mobility and rich user experience are defining the future intranet portal.
2. Agenda
Deep dive from Forrester on improving
workforce experience
Solution story featuring Boy Scouts of
America
Key trends impacting intranet portals
24. Setting the Vision
“Boy Scouts of America will become more
collaborative to share ideas and discussions which
will transform our culture by utilizing social tools in
order to become more experience oriented. We
will share information more freely and across all
levels to become more relevant. BSA will do this
by encouraging all employees to participate by
mapping social engagement to our core values.”
25. Pilot Business Goals
Decrease support calls
Raise awareness of ScoutWire
Learn results/outcomes of projects more quickly
Improve training / documentation
28. NEXT GENERATION PORTAL
Today Future
Content
Dissemination
Mobile Capable
Hierarchical
Application Management
Connections
Destination
Mobile First
Distributed
Community Management