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COMPACT SYSTEMS PVT
LTD
Company profile

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Strengths of Compact
Founded and headed by BITS Pilani Graduates
23 year old brand in the field
More than 2 lakh installations
ISO 9001:2000
HO in Delhi and production facility at Parwanoo,HP
Branches and Sales and Support Partners across
the country in major cities.

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Pre-sales
Capacity & backup time – is not everything
when it comes to UPS sizing:
Know-how on understanding Site conditions,
availability of phases,frequency of power
outage,criticality, reliability,serviceability,space
availability,load power factor,temperature etc –
is vital in arriving at the apt solution:

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Power Distribution Solution for Haryana State
Electricity Board (Rs. 100Lacs Custom
Solution project)
Support PC/VSAT/SOLAR in villages of
Andhra/ M.P/ U.P, (ITC e-choupal project)
– 10,000 plus MIF
Designed and developed SPECIAL
PRODUCTS to handle RURAL INDIA POWER
Some Solutions we Customised:

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Cont…
E-Kiosks with DRISHTEE
2000 installations in Rural Andhra Pradesh
partnering CO-OPTIONS TECHNOLOGIES
( micro credit and smart cards )
Facility Managers for Power Conditioners for 7
large corporate across the country
Preferred Vendor to close to 120 major
corporate in the country
Close to 150 Sales/ Service Partners across the
country

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COMPACT – PRODUCT RANGE
LI SERIES - 600 VA TO 2 KVA
TITAN UPS + HOME UPS + INVERTER
Series 600 VA – 10 KVA
POWERON Enterprise ONLINE UPS 1-20
KVA
POWERON ONLINES UPS with in-built
Isolation – 5 KVA TO 40 KVA
POWERON ENTERPRISE 10-100 KVA 3ph in
– 3 ph Out UPS.

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SLA LEVELS:
Definition of Levels A, B and C
LEVEL A : Resolution within 8-16 working
hours (Less than 40 KM from the nearest service
location of COMPACT)
LEVEL B : Resolution within 16-24 working
hours (Less than 150 KM from the nearest
service location of COMPACT)
LEVEL C Resolution within 24-32 working
hours (above 150 KM from the nearest service
location of COMPACT) :
P.s. Customised SLAs can also be designed &
delivered.

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Service Deliverance Flow Chart
customer Call is logged @ our office : phone or email
to service@compactups.comservice@compactups.com
COMPACT logs the call and details captured:
A call ahead is done within 30 minutes by technical
team for initial telephonic diagnosis
Attempt is made to deliver call closure via telephonic
advise.
 ELSE
Engineer visits carrying spares (based on inputs from
telephonic conversation)
Problem is Tracked till Closure.*

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cont…
• Situation – 1:
Problem diagnosed, found site related problem/ battery
problem, advise given, call is closed.
• Situation – 2:
Problem diagnosed, UPS repaired at the SITE, call is closed
• Situation – 3:
Problem diagnosed, un-repairable despite replacing spare
carried.
• Standby Organised & installed. Call kept open. SLA met.
Defective UPS taken to the nearest TRC (Technical Repair
Centre), repairs carried out.
• Situation – 4:
Repairs getting delayed /expensive. Equivalent capacity given
as replacement. Call closed

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Typical UPS complaints
30% problems are site related / minor problems
30% problems have Battery related reasons.
10% of them are due to inadvertent Incorrect Usage
10% are Level C complaints (replaceable components
related)
15-20% are major complaints which typically involve
replacement of the board or the entire UPS itself

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Some Milestones ach’d…
Maintaining 10000 UPSs of Wipro Customers -
PAN India.
Supporting 15000 + UPSs installed in Rural
India ( ITC – e-choupal, Nlogue – chirag,
Drishti – SHG for women projects)
50,000 UPS supported under warranty at any
point in time - PAN India.
18,000 UPSs under AMC maintenance
besides the above

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Our Strengths
 GREAT Product. Competent in reversing designs to handle unreliable
and inconsistent electricity.
 Technical Innovations. On going product upgradation
(vis a vis. customer need, global technology, Indian power distribution).
 Understanding Customer Need and Meeting Commitments.
 Good HR practise. A low attrition rate in all departments (marketing,
support, admin)
 Repeat Customers. Reflects the trust they have in the reliability of our
product and support deliverance
 Near Zero Advertising.
 Profitable.

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Our – Sales & Support Philosophy
:.
Focus on “APT SOLUTION”, never fear the
customer budget constraints: Deals are won on
providing solutions:
Focus on lesser TCO
Communicate the deliverables clearly – avoid
incorrect expectations:
Uptime is more important than repairs.: ( quick
deployment of standby / replacement)
 Predictable SLA
 Stretch the value of assets purchased by
customers
.

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THANK YOU.
Looking forward to a Long and Mutually
Beneficial Relationship with you.