1. systems are
The prime functionalities
E-commerce, Supply
of the e-ERP
Chain
Management (SCM), Customer
Management (CRM), Business
Relationship
Intelligence
(BI), Advance Planning and Scheduling (APS)
and Internet procurement or e-procurement.
2.
3. Systems
planning
goods.
provide information
and managing the production
that assist in
of
For instance, SCM assists in answering
questions such as where the good is to be
produced, from which the parts are to be
procured and by when it is to be delivered.
The SCM systems build on
APS for decision support.
4. Systems facilitates the managing of a broad
set of functions that primarily include the
categories of customer identification process
and customer service management.
The ERP system provides the CRM systems with
the required back end information.
5. Including Product
enables enterprises
Data Management (PDM)
to bring innovative and
profitable products to market more effectively,
especially in the evolving e-business
environment.
PLM enables
innovation
management
enterprises to harness their
process through effective
of the full product definition
lifecycle in their extended
6. SRM is rapidly transitioning from a
competitive advantage to a competitive
necessity, and is an essential element for
companies to successfully compete in the
evolving new world of e-business.
7. ERP (Enterprise Resource Planning)
ERP ii (the second generation of Enterprise
Resource Planning)
ERP iii (the next generation of Enterprise
Resource Planning)
8. Need to integrate CRM with ERP solutions
Using the Internet in CRM
Full-Fledged e-CRM
Survey Management Software
Contact Management Software
Lead Management Enterprise
9. CRM Software Selection
Basic Functions
Recognized CRM Software Supplier
360 Degree Customer View
Seamless Connectivity
Managing Campaigns
Managing Leads
Data Transfer
External Support
15. Business analytics combine different
strategies and tools to improve the
performance of an enterprise.
These form part of the management system
and embody the particular approaches which
the company adopts.
16. The PESTLE technique is the second among business analytics tools
which is meant to scrutinize the various external elements which
can affect an enterprise and its operations.
It is made up of six characteristics:
Political (present and future political influences)
Economic (impact of local, national and global economy)
Sociological (various ways society can affect any organization)
Technological (effect of new and emerging technologies)
Legal (effect of national and world legislation)
Environmental (issues on local, national and world environment)
17. CATWOE is a business analysis technique which
supports critical thinking about what the business
hopes to accomplish.
There are six elements considered part of this technique:
Customers (benefits derived from high-level business process and
corresponding effects)
Actors (individuals involved in the situation and solutions for
success)
Transformation Process (processes or systems are affected by the
issue)
World View (big picture and broader impacts of the issue)
Owner (process or situation being investigated and roles in the
solutions)
Environmental Constraints (limitations that will impact the solution
and its success)
18. The SWOT analysis provides a complete overview
of both internal and external factors affecting a
business. The four SWOT elements are:
Strengths (examine the strengths of the organization)
Weaknesses (know the downsides that you will
be encountering)
Opportunities (take advantage of the opportunities that
come along the way) o Threats (neutralize possible
threats that may come about)
19. Web enabled
Reduce IT costs and maintenance
Low cost web-based ERP solution
Advantage of web-based ERP solution
20. Wireless Technology
Cloud Computing
Characteristics of Cloud Computing:
Dynamic computing infrastructure
IT service-centric approach
Self-service based usage model
Minimally or self-managed platform
Consumption-based billing
