2. Introduction
• Tennals FM offer a vibrant and refreshing approach to facilities
management.
• Our 24/7 services extend to planned, reactive, quoted and compliance
works, and encompass all hard and soft trade disciplines nationwide.
• We start from the premise that nine times out of ten, the least
complicated solutions are the best, and inherently, the most cost
effective.
• We won’t bombard you with jargon or complex specifications, but we will
give you practical and honest advice.
3. Our Team
• Our management team has a wealth of service delivery experience,
which is underpinned by market leading levels of blue chip client
retention.
• We understand the on-going challenges that our clients face, because
we have been in similar positions ourselves.
• Our ethos is one of openness and transparency.
• We are genuinely enthusiastic about the services that we provide, and
we take pride and enjoyment in helping our clients achieve their goals.
4. Our Goal
• Our goal is to ensure that our clients achieve optimum cost and service
benefits, whilst continuing to operate in a transparent and compliant
manner.
• It is important to remember that you cannot outsource or transfer your
legal and statutory obligations.
• However, by ensuring that contractual relationships and service delivery
remain clear and transparent, our direct approach also serves to offer
our clients added protection and peace of mind.
5. Achieving Our Goal
Our goal is achieved through a process of simple review. Working
alongside our clients, we quickly aim to:
• Define and empower the client – supplier relationship.
• Identify and lose unnecessary and hidden costs.
• Implement proven and robust workflows and systems.
6. Achieving Our Goal - Continued
• Establish measurable service levels and deliver meaningful
performance feedback.
• Create direct responsibilities and reduce dilution of Health & Safety
control.
• Capitalise on favourable payment terms.
• …………de-bunk the tiresome FM Myths!
7. The FM Myths
• There are no management fees.
• There is no sub-contracting.
• Our rates are market leading.
• There are no hidden costs.
• Innovation is the key success.
8. The FM Myths - Continued
• Our IT solution will take away all your headaches.
• We can cut your budget.
9. The FM Realities
• Sales pitches are over complicated in favour of the FM’s profitability.
• Contract delivery is divorced from the initial sales pitch - the biggest
industry failing?
• Subscription fees, rebates, bulk discounts, etc. are still rife.
• The FM supplier acts as a smokescreen for site level performance
reality.
• Introduction of over-complex and meaningless KPI’s.
10. The FM Realities - Continued
• The FM supplier controls the finances of sub-contractors/suppliers who
are actually doing the work.
• The FM supplier is a financial risk, with the potential for leaving the
client exposed.
• When you strip FM back to its core requirements, how far can you really
innovate with FM and what is real innovation?
11. Our Group
Tennals FM
Aprroved Sub
MHS FPR Tennals UK
Contractors
Fire Protection, Security,
Recycling General Building & HVAC All Hard & Soft Services
Electrical
Central Helpdesk and Administrative Function - Eleanor House, Oldbury
Circa 750 Incoming Helpdesk Calls Per Week
12. Our Services
• We operate a flexible menu of services, which can be pieced together
and integrated with your existing team (if appropriate) to ensure that
you receive the optimum FM solution.
• Whilst we do offer a holistic service, your individual circumstances
may dictate that only parts of our offer fit your requirements:
Contract Procurement.
24/7 Helpdesk.
On Site Delivery.
Compliance.
Performance and Cost Control.
Professional Support.
13. Work Types
• Utilising our On Site Delivery team, we are able to undertake reactive,
quoted, planned and compliance works.
• All work types are controlled via our 24/7 Helpdesk and governed by
specified service levels, which can be client bespoke if applicable.
•
• Our On Site Delivery team is select and exclusive and is built around
long term, quality relationships.
• From day to day reactive works via our Helpdesk, through to larger
quoted and planned works, we will work with you to ensure that orders
for all work types are delivered to the right standard, on time and within
budget.
14. Trade Disciplines
Hard Services Soft Services Compliance Services
General Building. Periodic Cleaning. Fire Alarms.
Electrical. Window Cleaning. Emergency Lights.
Relamping. Washroom Services. Portable Appliances.
Plumbing and Drainage. Landscaping. Fixed Wire.
Roofing. Pest Control. Fire Sprinklers.
Glass Breakage. Waste Management. Fire Extinguishers.
Roller Shutters and External Doors. Water Hygiene.
Gas Installations. Gas Safety.
Air Conditioning. Fall Arrest.
Lifting Equipment. Automatic Doors.
Fire Protection. Shutters.
Intruder Alarms. Lifting Equipment.
CCTV.
Locksmith.
Signage.
