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Minimize the Cost by Quality Assurance Process Improvement


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Minimize the Cost by Quality Assurance Process Improvement presented by Katsumi Fukumitsu - Fujitsu Limited.

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Minimize the Cost by Quality Assurance Process Improvement

  1. 1. Copyright 2015 QuEST Forum. All Rights Reserved. 1 Minimize cost by quality assurance process improvement Katsumi Fukumitsu FUJITSU LIMITED 2015 APAC Best Practices Conference April, 2015 1
  2. 2. Contents • Agenda – Who we are – We begin with you – FUJITSU Quality Assurance System – Challenge to Further Quality Improvement – Further KAIZEN for Quality Assurance – Bottom to Top – Proactive/Reactive Action with OQAPI – OQAPI Activities – Where OQAPI is – OQAPI for the product life cycle 2
  3. 3. Who we are Copyright 2015 FUJITSU LIMITED Japan’s largest IT services provider and No. 4 in the world. * We do everything in ICT. We use our experience and the power of ICT to shape the future of society with our customers. 162,000 Fujitsu people support customers in more than 100 countries. FORTUNE named Fujitsu as one of ‘the World's Most Admired Companies‘ for a second consecutive year. *Source: Gartner, 2013 IT Services Vendor Revenue. " Market Share: IT Services, 2013" 31 March 2014(GJ14173) 3
  4. 4. We begin with you Copyright 2015 FUJITSU LIMITED We’ve been in business for over 75 years. Over that time, we’ve learned to be responsive and genuine with our customers. We design our products and services to match their ambitions. 4
  5. 5. FUJITSU Quality Assurance System Fujitsu policy, we are ensuring a “high” quality product because of we are maintaining and operating the mechanism of the overall quality assurance from ‘requirements definition’, development to manufacturing and maintenance Quality assurance system with the product life cycle Development project examination Design Review Development Qualification test Mass production Maintenance FUJITSU Quality DFX* Traceability IQT* RT*/ LowRR* Customer Customer requirementsProducts/Services *DFX: Design for Manufacturing & Testing *IQT: Initial Qualification Test *RT: Ongoing Reliability Test *RR: Return Rate Reliability test for devices System test Production judgment Field quality watch Stabilization of customer system Supplier management Mass production test Manufacturing process audit 5
  6. 6. Challenge to Further Quality Improvement Technology Challenge with “Carrier class” Quality ① Ultra High Speed/High Capacity Transmission 10G → 100G → 400G → 1T ② Flexible Forwarding System Function SONET / OTN / ETHERNET Integration with CDCG ROADM ③ Grooming Traffic Efficiently Flexible Transport Network with SDN ① ② ③ 6
  7. 7. Further KAIZEN for Quality Assurance Reliability Test System Test Mass Production Test Quality Assurance Process Analysis Design with RASIS* Design Test Failure Case Data Base with TL9000 Repair Return Test Overall Analysis KAIZEN Necessity Process Extraction Crossing Organization Working Group Problem / Action *RASIS: Reliability, Availability, Serviceability, Integrity, Security *FMEA: Failure Mode and Effect Analysis Maintenance Ability Quickly Alert Design with FMEA* Development (Hardware/Software) Quality Assurance Manufacturing Engineering Field Support 7
  8. 8. Bottom to Top 8
  9. 9. Proactive/Reactive Action with OQAPI Making Quality Overall Quality Assurance Process Improvement (OQAPI) Product Quality Assurance Product Development Planning Function Design System Test IQT System Design SW design Physical design FPGA/DSP design HW design Design Test Review Review Review Review Review To prevent an outflow of defective products Manufacturing(Assembly) Test & Inspection Packing/Shipping Preparation for Manufacturing Field Support Prevent occurrence of failure cause OAQPI process works with TL9000 9
  10. 10. OQAPI Activities PDCA PDCA PDCA PDCA PDCA 10
  11. 11. Where OQAPI is Proactive Prevention control before problem occurs Reactive Prompt action preparation after problem occurs OQAPI has NO END!! Cost of Poor Quality 30% DownCost of Good Quality 30% Down AfterBefore Cost of Quality Potential Potential Cost Ratio Time 11
  12. 12. OQAPI for the product life cycle Planning Development Qualification Test Mass Production System Quality Hardware Quality Manufacturing Quality Field Quality We’ve improved the reliability of the products, and endeavor to improve customers experience 12
  13. 13. 13
  14. 14. Many Thanks Speaker Contact Information Name Katsumi Fukumitsu Company FUJITSU LIMITED E-mail 14