Minimize the Cost by Quality Assurance Process Improvement presented by Katsumi Fukumitsu - Fujitsu Limited.

1. Copyright 2015 QuEST Forum. All Rights Reserved.
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Minimize cost by quality
assurance process
improvement
Katsumi Fukumitsu
FUJITSU LIMITED
2015 APAC Best Practices Conference
April, 2015
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2. Contents
• Agenda
– Who we are
– We begin with you
– FUJITSU Quality Assurance System
– Challenge to Further Quality Improvement
– Further KAIZEN for Quality Assurance
– Bottom to Top
– Proactive/Reactive Action with OQAPI
– OQAPI Activities
– Where OQAPI is
– OQAPI for the product life cycle
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3. Who we are
Copyright 2015 FUJITSU LIMITED
Japan’s largest IT services provider and
No. 4 in the world. *
We do everything in ICT. We use our
experience and the power of ICT to shape
the future of society with our customers.
162,000 Fujitsu people support customers
in more than 100 countries.
FORTUNE named Fujitsu as one of ‘the
World's Most Admired Companies‘ for a
second consecutive year.
*Source: Gartner, 2013 IT Services Vendor Revenue.
" Market Share: IT Services, 2013" 31 March 2014(GJ14173)
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4. We begin with you
Copyright 2015 FUJITSU LIMITED
We’ve been in business for over
75 years.
Over that time, we’ve learned to
be responsive and genuine with
our customers.
We design our products and
services to match their ambitions.
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5. FUJITSU Quality Assurance System
Fujitsu policy, we are ensuring a “high” quality product
because of we are maintaining and operating the mechanism of
the overall quality assurance from ‘requirements definition’,
development to manufacturing and maintenance
Quality assurance system with the product life cycle
Development project examination
Design Review
Development
Qualification
test
Mass
production
Maintenance
FUJITSU
Quality
DFX*
Traceability
IQT*
RT*/
LowRR*
Customer
Customer requirementsProducts/Services
*DFX: Design for Manufacturing & Testing
*IQT: Initial Qualification Test
*RT: Ongoing Reliability Test
*RR: Return Rate
Reliability test for devices
System test
Production judgment
Field quality watch
Stabilization of customer system
Supplier management
Mass production test
Manufacturing process audit
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6. Challenge to Further Quality Improvement
Technology Challenge with “Carrier class” Quality
① Ultra High Speed/High Capacity Transmission
10G → 100G → 400G → 1T
② Flexible Forwarding System Function
SONET / OTN / ETHERNET Integration with CDCG ROADM
③ Grooming Traffic Efficiently
Flexible Transport Network with SDN
①
②
③
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7. Further KAIZEN for Quality Assurance
Reliability Test
System Test
Mass Production
Test
Quality Assurance Process
Analysis
Design
with RASIS*
Design Test
Failure
Case
Data
Base
with
TL9000
Repair Return Test
Overall Analysis
KAIZEN Necessity
Process Extraction
Crossing Organization
Working Group
Problem
/
Action
*RASIS: Reliability, Availability, Serviceability,
Integrity, Security
*FMEA: Failure Mode and Effect Analysis
Maintenance
Ability
Quickly Alert
Design
with FMEA*
Development
(Hardware/Software)
Quality
Assurance
Manufacturing
Engineering
Field Support
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8. Bottom to Top
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9. Proactive/Reactive Action with OQAPI
Making Quality
Overall Quality Assurance Process Improvement (OQAPI)
Product Quality
Assurance
Product
Development
Planning
Function
Design
System Test
IQT
System Design
SW design
Physical design
FPGA/DSP design
HW design
Design Test
Review
Review
Review
Review
Review
To prevent an outflow of
defective products
Manufacturing(Assembly)
Test & Inspection
Packing/Shipping
Preparation for Manufacturing
Field Support
Prevent occurrence
of failure cause
OAQPI process works
with TL9000
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10. OQAPI Activities
PDCA PDCA PDCA PDCA
PDCA
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11. Where OQAPI is
Proactive
Prevention control
before problem occurs
Reactive
Prompt action preparation
after problem occurs
OQAPI has NO END!!
Cost
of
Poor
Quality
30% DownCost
of
Good
Quality
30% Down
AfterBefore
Cost of Quality
Potential
Potential
Cost
Ratio
Time
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12. OQAPI for the product life cycle
Planning
Development
Qualification
Test
Mass
Production
System Quality
Hardware Quality
Manufacturing
Quality
Field Quality
We’ve improved the reliability of the products,
and endeavor to improve customers experience
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14. Many Thanks
Speaker Contact Information
Name Katsumi Fukumitsu
Company FUJITSU LIMITED
E-mail fukumitsu@jp.fujitsu.com
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