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Copyright 2015 QuEST Forum. All Rights Reserved.
1
Being Agile with assured quality
-A transformation journey in Scrum fra...
2
At a glance
• 10,000+ employees at 36 locations worldwide
• Clients include 9 of the leading network equipment
manufactu...
Presentation outline
3
• Introduction
• The Scrum framework
• Pain points & Goals
• The transformation journey
• Achieveme...
The
Transformation
Journey
Being Agile
• Adopting values
• Building Culture
• Innovating
practices
Assuring Quality
• Sett...
Agile pain points (Rel 2.x)
Sprint
15 days
Potentially
Shippable Product
Increment
Product Owner
Review
Retrospective
Team...
Quality Pain points (Rel 2.x)
Release Start Release End
QC Quality control QA Quality assurance
Sprint Sprint Sprint Sprin...
7
Objectives and Goals
• To improve Agility in SCRUM framework
• To improve quality of deliverables
• To enhance customer ...
Being Agile :The Transformation journey begins
People
Leadership
Productivity
Empowerment
Customer
focus
Next 3
Sprints
Ne...
Focus on Data visualization and
process optimization
Mid sprint demos
Instant communication
9
Time bound meetings
Daily SQ...
Assuring quality : Setting up Agile QMS
Qualityplan
Procedures
Quality goals
Definition of
done
Qualitycontrol
Detailed re...
Being Agile with assured quality (Rel 3.x)
Sprint
10 days
Potentially
Shippable Product
Increment
Product Owner
Review
No ...
Achievement summary
12
• Productivity Gain Realized
• 6% Tech debt reduction, 16 % increased
feature work
• Producing grea...
Key learnings
13
• Focus, delivering only what customer values
• Invest, first in people
• Relentless focus on eliminating...
Thank You, Questions Please..
For more details, please contact:
sumit.misra@aricent.com
Thanks to Mr. Mohit Dhawan, Mr. Ra...
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Being Agile with Assured Quality

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Being Agile with Assured Quality: A Transformation Journey in Scrum Framework presented by Sumit Misra - Aricent. This presentation details how to establish a quality management strategy, with the least amount of overhead on Scrum teams and focus on delivering what the customer values.

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Being Agile with Assured Quality

  1. 1. Copyright 2015 QuEST Forum. All Rights Reserved. 1 Being Agile with assured quality -A transformation journey in Scrum framework Sumit Misra APAC Best Practices Conference, Tokyo, Japan Date:15 April 2015
  2. 2. 2 At a glance • 10,000+ employees at 36 locations worldwide • Clients include 9 of the leading network equipment manufacturers, 8 of the leading mobile device manufacturers, 7 leading service providers, and 24 of Business Week's Top 50 Innovative Companies • 500+ million devices shipped with Aricent software, with over 1.5 billion users supported by Aricent software • Portfolio of more than 125 licensable software frameworks • Participated in delivering some of the world's first femtocell, WiMAX, and In-flight broadband solutions • Software offerings in communication infrastructure (LTE, 3G, SDN, NFV, Cloud, Network security and Small cells) • 40+ years' design experience through frog, including products for Apple, Disney, GE, HP, Sony, and many other Fortune 500 brands
  3. 3. Presentation outline 3 • Introduction • The Scrum framework • Pain points & Goals • The transformation journey • Achievement summary • Key takeaways
  4. 4. The Transformation Journey Being Agile • Adopting values • Building Culture • Innovating practices Assuring Quality • Setting up strategy • Building quality in • Focus on Continual improvement Introduction 4 IT’s NOT ABOUT BEING THE BEST, IT’s ABOUT BEING BETTER THAN YOU WERE YESTERDAY
  5. 5. Agile pain points (Rel 2.x) Sprint 15 days Potentially Shippable Product Increment Product Owner Review Retrospective Team Daily Scrum Meeting and Artifacts Update Input from End-Users, Customers, Team and Other Stakeholders Sprint Backlog Product Backlog Refinement Sprint Planning Meeting Scrum Master Product Backlog 8 9 10 11 12 7 1 2 3 4 5 6 Team Selects How Much To Commit To Do By Sprint’s End High WIP (Prioritized but not Well-groomed ) Line Managers Release manager Includes customer priority SPRs Unsure Team Scope Compromised The Scrum framework No Changes in Duration or Goal
  6. 6. Quality Pain points (Rel 2.x) Release Start Release End QC Quality control QA Quality assurance Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint DoD QA QC QC QCQC DoD DoD DoD DoD DoD DoD DoD Definition of Done • High turnaround time of User stories • Heavy end game release content • Increasing Technical debt • Software problem reports in high numbers
  7. 7. 7 Objectives and Goals • To improve Agility in SCRUM framework • To improve quality of deliverables • To enhance customer satisfaction using TL9000 performance metrics Metrics Definition FY 2013 FY 2014 Expected savings Status Goal (Rel 2.x) (Rel 3.x) Avg. Content adherence (impacts OTS) Percentage ratio of delivered user stories over committed user stories 79% 88% 25% SPR Incoming/quarter (impacts NPR) Average number of incoming SPRs in rolling quarter 37.5 20 SPR Avg. TAT (impacts FRT) Average time to resolve the customer SPRs 45.9 28
  8. 8. Being Agile :The Transformation journey begins People Leadership Productivity Empowerment Customer focus Next 3 Sprints Next 6 Sprints Rest • Trainings • Career planning • Rewards & recognition • Service of team • Program 360˚ review • Performance improvement • Impediment resolution within SLA • Lean approach • Continual learning • Self- motivated teams • Collective ownership • Build respect & trust • Prioritization • Well groomed product backlog • Constant Feedback & Learning
  9. 9. Focus on Data visualization and process optimization Mid sprint demos Instant communication 9 Time bound meetings Daily SQA report Common Agile ceremonies
  10. 10. Assuring quality : Setting up Agile QMS Qualityplan Procedures Quality goals Definition of done Qualitycontrol Detailed reviews Automated testing Zero technical debt QualityAssurance Process compliance audit Configuration/ work products audit Real time metrics performance analytics Release Start Release End Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint Sprint & Release endRelease start
  11. 11. Being Agile with assured quality (Rel 3.x) Sprint 10 days Potentially Shippable Product Increment Product Owner Review No Scope change Retrospective Team Daily Scrum Meeting and Artifacts Update Input from End-Users, Customers, Team and Other Stakeholders Sprint Backlog Product Backlog grooming Sprint Planning Meeting Scrum Master Product Backlog 8 9 10 11 12 7 1 2 3 4 5 6 Team Selects How Much To Commit To Do By Sprint’s End (Prioritized and Well-groomed ) QA Servant leadership team SQA Sprint Look ahead Impediment resolution QC Scrum team No Changes in Duration or Goal Sure Line Managers
  12. 12. Achievement summary 12 • Productivity Gain Realized • 6% Tech debt reduction, 16 % increased feature work • Producing greater ROI, 5.7 (after Rel 3.x) Metrics FY 2013 Status (Rel 2.x) FY 2014 Goal (Rel 3.x) FY 2014 Achievement (Rel 3.x) Expected savings Actual savings Avg. Content adherence (impacts OTS) 79% 88% 92% 32% 42% SPR Incoming/quarter (impacts NPR) 37.5 20.0 19.3 SPR Avg. TAT (impacts FRT) 45.9 28.0 17.3
  13. 13. Key learnings 13 • Focus, delivering only what customer values • Invest, first in people • Relentless focus on eliminating technical debt • Emphasis on all automated testing • Managers focus on impediment resolution, not micro-management • Establish Quality management strategy, with least overhead on Scrum teams
  14. 14. Thank You, Questions Please.. For more details, please contact: sumit.misra@aricent.com Thanks to Mr. Mohit Dhawan, Mr. Rajesh Kumar and Team for the support extended.

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