3. Quality
Critera
Flexi
bility
Parki
ng
Servi
ce
Suppor
t
Systte
m
Securi
ty
Room
Facilit
y
Mobilit
y
Faciliti
es
Additi
onal
Produ
ct
Qualit
y
Facilit
y of
Equip
ment
Billin
g
Food
and
Bzeve
rage
Functional
Component
Reservatio
n
Arrived at
Hotel
Check In
Go to
Room
Sleep /
Shower
Eat and
Drink
Check Out
Take Car
and Go
4. 2b. Functional Compnent & Quality
Criteria
Functional
Component
Quality Criteria Detail
1. Reservation Flexiblity Phone
Web
2. Arrived at Hotel Parking Sevice Parking Area
Valey
Security
3. Check In Room Facility Lobby
Restroom
Support system
quality
4. Go To Room Mobility Facilities Lift
Escalator
Stair
5. 2. Functional Compnent & Quality
Criteria
5. Sleep / Shower Facilities of
Equipment
Tv Cable
AC
Water Heater
Additional Product
Quality
Snack
Cone Drink
Extrabed
6. Eat and Drink Room Facilities Table and Chair
AreaSize
Food and Beverage Taste
Plating
Variasi
Avilability Menu
6. 2. Functional Compnent & Quality
Criteria
7. Check Out Billing Accurate
Detail
Support System
8. Take Care and Go
Home
Parking Service Valey
Room Facilities Valey Waiting Room
7. 3. Determined of Offered Quality
Perbandingan antara perusahaan (Hotel)
dengan perusahaan lain dii industri sejenis.
Flexibility
Parking Service
Support System
Security
Room Facility
Mobility Facilities
Facilities of Equipment
Additional Product
Quality
Food and Beverage
Billing
8. 3. Determined of Offered Quality
Quality of Service di bedakan sesuai
segmen pasar
Hotel menyediakan beberapa jenis kamar
Hotel menyediakan fasilitas tambahan
9. 3. Determined of Offered Quality
No Failure - Arived at Hotel
- Check In
- Go to Room
- Sleep / Shower
Failure - Reservasi
- Eat and Drink
- Check Out
- Take a Car and
Go Home
10. 3. Determined of Offered Quality
Biaya yang dikeluarkan karena sesuatu hal
Parking Security
yang gagal
Food and Drinking
