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Enterprise transformation models their utility, common pitfalls and adaptive IT

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Enterprise transformation models their utility, common pitfalls and adaptive IT

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Enterprise transformation models their utility, common pitfalls and adaptive IT

  1. 1. Enterprise Transformation Models: Their Utility, Common Pitfalls and Adaptive IT Stephen Thair CTO & Co-Founder, DevOpsGroup Nigel Kersten Field CTO, Puppet
  2. 2. Your hosts Nigel Kersten, Field CTO, Puppet Stephen Thair, CTO and co-founder, DevOpsGroup
  3. 3. Agenda ● Models vs Frameworks vs Methodologies ● Benefits of models/frameworks ● Pitfalls and misuse ● Guidelines for model adoption ● The DevOpsGroup’s Adaptive IT Framework ● Q & A 3
  4. 4. Models and Frameworks are useful conceptual tools 4
  5. 5. Frameworks & Models & Methodologies 5 Model ● an abstraction that provides a rough definition of practices and inter-relationships Framework ● provide the structure needed to implement a model ● loose but incomplete structure which leaves room for other practices and tools to be included ● a guide to build the actual implementation Methodology ● an approach to achieve a specific goal ● translates a framework into something actionable, generally tools, processes and standards
  6. 6. The map is not the territory – Korzybski 6
  7. 7. Model & Framework Benefits ● Communication and Alignment ○ Communication at scale is difficult ○ A well understood taxonomy increases comms effectiveness ● Autonomy ○ Implemented well, a good model enables autonomy across the org ● Avoid reinventing the wheel ○ “stand on the shoulders of giants” ○ your org is not a special snowflake
  8. 8. 8 Our Industry Loves Models and Frameworks but we don’t use them well ● agile ● Agile ● Scrum/XP/DSDM ● CMMI ● COBIT ● ITIL ● Prince2 ● IT4IT ● PMBOK ● SAFe ● ISO27000 ● COSO ● SFIA ● CIS
  9. 9. The model is not the goal 9
  10. 10. Do you need to know exactly where you are to start moving in the right direction… if you can see the mountain already? 10
  11. 11. Cynefin Framework 11 Every enterprise transformation project operates in the complex domain. https://cognitive-edge.com/videos/cynefin-framework-introduction/
  12. 12. Common Mistakes and Pitfalls ● Lack of clarity over goals ○ “Start with Why...” ● Over-investing in initial assessment ● Rigid adherence in the face of new information ● Lack of clarity around model/framework/methodology ● Focusing on methodology too early ● Top down methodology mandates ● Missing feedback loops ● Considering the destination final ○ Maturity isn’t “done”
  13. 13. Our stance ● Model alignment early is critical ● Frameworks must enable and guide the actual implementation ● Methodologies must have room to evolve ● The map is not the territory ● The model is not the goal ● The ability to experiment and adjust is paramount
  14. 14. 14
  15. 15. Introducing the Adaptive IT Framework 15
  16. 16. Measures Customer satisfaction Strategy Leadership Objectives Metrics Working backwards from the customer Business performance measures Ecosystems Products Teams From project to product Organisation Employee satisfaction Learning Autonomy Psychological Safety Unlock the power of your people Culture Lead time, deployment frequency Lean Agile Systems Thinking Iterative value delivery Ways of Working MTTR, change failure rate, availability Cloud Platforms Automation Automate to accelerate Technology Copyright © 2019 DevOpsGroupwww.DevOpsGroup.com
  17. 17. Customer satisfaction Strategy Leadership Objectives Metrics Working backwards from the customer Measures Work backwards from the Customer to create a flexible and adaptable IT strategy that aligns with your Business Strategy Strategy Pillar • Transformational Leadership to set the Vision • Customer-driven Objectives to aim for • Operable Metrics to provide feedback
  18. 18. Measures Business performance measures Ecosystems Products Teams From project to product Organisation From temporary Projects to long-lived Products Organisation Pillar • Ecosystems of vendors, partners, and customers • Long-lived Products not transient Projects • Multi-disciplinary Teams (Dev + Ops)
  19. 19. Measures Employee satisfaction Learning Autonomy Psychological Safety Unlock the power of your people Culture A Culture of embracing change, not fighting against it Culture Pillar • Create trust via Psychological Safety • Reward and encourage continuous Learning • Promote Team and Personal Autonomy to accelerate decision making * Psychological Safety and Learning Behaviour in Work Teams, Amy Edmondson, https://www.jstor.org/stable/2666999
  20. 20. Ways of Working Measures Lead time, deployment frequency Lean Agile Systems Thinking Iterative value delivery Ways of Working Improving the entire value stream via the iterative delivery of value • Understand the flow of value via Systems Thinking • Leverage Lean IT principles • Continuous delivery of value via Agile methods
  21. 21. Measures MTTR, change failure rate, availability Cloud Platforms Automation Automate to accelerate Technology Leveraging Cloud, pipelines and platforms to accelerate technology delivery Technology Pillar • Hyperscale Cloud Computing • Self-Service Platforms • “Everything-as-code” Automation
  22. 22. 22@DevOpsGroup© DevOpsGroup DOGPublic If you want to read more about AdaptiveIT please go to https://bit.ly/AdaptiveIT-Framework
  23. 23. Q&A 23
  24. 24. How we can help Advisory and Implementation services ● DevOps Readiness Assessment ● Custom Consulting & Implementation Services ● Education Services nigel.k@puppet.com 2019 State of DevOps Report - puppet.com/resources/report/state-of-devops-report

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