1. WHL
CORE
Communication
Developing Capability
Clicking on the Competency title in the list of
Clicking on the Competency title in the list of
competencies will take you to a Thumbnail Sketch that
competencies will take you to a Thumbnail Sketch that
explains why that particular competency is important to
explains why that particular competency is important to
the business, and what the likely benefits are to the
the business,
COMPETENCYbusiness if thatand what the likely benefits are to the
LIBRARY competency is adopted.
business if that competency is adopted.
This is not an exhaustive or comprehensive description,
ELECTIVE
This is not an exhaustive or comprehensive description,
but is intended to give the reader an idea of why the
but is intended to give the reader an idea of why the
business has adopted that competency, and how the
business has adopted that competency, and how the
Adaptability
Directing
competency might complement and support the role being
competency might complement and support the role being
described or discussed.
described or discussed.
Analytical Thinking
Dynamic Thinking
Embracing Change
Breadth of Thinking
Empowering
Focus on Improvement
Business Acumen
Entrepreneurial Capability
Focus on Results
Business Impact
Interpersonal Awareness
Coaching and Mentoring
Information and Data Control
Planning
Conforming to Standard
Judgement
Team Working
Co-ordinating and Resourcing
Maintaining Service
Creativity – Adaptation
Creativity – Innovation
Customer Awareness
Dealing with Conflict
Decision Making
Financial Awareness
This is what you will go to
This is what you will go to
Team Working
Managing Projects
No one person can be expected to perform a significant number
Negotiation and Facilitation
of complex tasks without suffering some degradation in overall
performance and output. A well-constructed and balanced team
will outperform even the most able individual when presented with
Problem Solving
a complex requirement that involves the discharge of many
different tasks and activities to achieve it. Developing good
teams, with the right fit of skills, knowledge and experience, and
Valuing Diversity
motivated and unified by a strong sense of purpose, is the key to
achieving significant improvements in business capability, for little
extra operational cost.
Working in an International
Developing Networks Back to Top
Environment
Go to Details

2. Team Working
CLICK !
Team Working
No one person can be expected to perform a significant number
of complex tasks without suffering some degradation in overall
performance and output. A well-constructed and balanced team
will outperform even the most able individual when presented with
a complex requirement that involves the discharge of many
different tasks and activities to achieve it. Developing good
teams, with the right fit of skills, knowledge and experience, and
motivated and unified by a strong sense of purpose, is the key to
achieving significant improvements in business capability, for little
extra operational cost.
Back to Top
Clicking on the ‘Go to Details’ box will call up the Detailed
Clicking on the ‘Go to Details’ box will call up the Detailed
Descriptions section for that Competency. This is a series of
Descriptions section for that Competency. This is a series of
five progressional descriptors that range from relative
five progressional descriptors that range from relative
inexperience (novice) to significant experience and capability
inexperience (novice) to significant experience and capability
(mastery).
(mastery).
As a rough guide only, Level 3 would be very approximately
As a rough guide only, Level 3 would be very approximately
where a team leader, supervisor, or newly appointed manager
where a team leader, supervisor, or newly appointed manager
might be expected to perform, level 5 would be a very senior
might be expected to perform, level 5 would be a very senior
manager or technical expert. This is only approximate though
manager or technical expert. This is only approximate though
and many roles will have a mix of competencies and differing
and many roles will have a mix of competencies and differing
levels within that mix, to properly complement and support the
levels within that mix, to properly complement and support the
activities described within the Job Definition.
activities described within the Job Definition.
Go to Details
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Team Working
Works in close co-operation
with others. Shows
commitment to team goals
Manages personal priorities
and work demands to optimise
individual contribution to team
performance
Go to Thumbnail
Contributes to the
maintenance and
development of the team.
Seeks and uses the ideas
and effort of own team
members and other teams to
achieve better performance.
Go to Examples
Contributes to the maintenance
and development of the team.
Seeks and uses the ideas and
effort of own team members
and other teams to achieve
better performance.
Creates and manages an
effective cross-functional team.
Is a capable
facilitator/member of crossfunctional or external supplier
and/or customer partnerships.

3. Clicking on the ‘Go to Examples’ Box will bring up a
Clicking on the ‘Go to Examples’ Box will bring up a
further series of boxes, where each level in the series
further series of boxes, where each level in the series
of five series of progressional descriptors is in turn
of five series of progressional descriptors is in turn
described as a series of Observable Outcomes.
described as a series of Observable Outcomes.
These Observations may be used for a variety of
These Observations may be used for a variety of
purposes, from checking on own behaviours, through
purposes, from checking on own behaviours, through
coaching, developing training outcomes, to being
coaching, developing training outcomes, to being
used as indicators and measures of job performance.
used as indicators and measures of job performance.
Back to Top
Team Working
Works in close co-operation
with others. Shows
commitment to team goals
Manages personal priorities
and work demands to optimise
individual contribution to team
performance
Contributes to the
maintenance and
development of the team.
Seeks and uses the ideas
and effort of own team
members and other teams to
achieve better performance.
Competency: Team Working
Level
C
Go to Thumbnail
Contributes to the maintenance and development of
the team. Seeks and uses the ideas and effort of
own team members and other teams to achieve
better performance.
Go to Examples
Contributes to the maintenance
and development of the team.
Seeks and uses the ideas and
effort of own team members
and other teams to achieve
better performance.
Creates and manages an
effective cross-functional team.
Is a capable
facilitator/member of crossfunctional or external supplier
and/or customer partnerships.
Examples of Observable Outcomes
Encourages mutual support and self-management between team members, focusing
others on shared team priorities.
Is able to provide advice and other assistance to peers and own team members on team
development issues.
Uses team review and other facilitated processes to examine the contributions of
individual team members to team outputs and objectives.
Takes account of the viewpoints, motivations, and feelings of team members, and uses
this knowledge to develop an effective framework of action within the team.
Develops team spirit and helps build team morale.

4. Back to Top
Team Working
Works in close co-operation
with others. Shows
commitment to team goals
Manages personal priorities
and work demands to optimise
individual contribution to team
performance
Go to Thumbnail
Contributes to the maintenance
and development of the team.
Seeks and uses the ideas and
effort of own team members
and other teams to achieve
better performance.
Go to Examples
Contributes to the maintenance
and development of the team.
Seeks and uses the ideas and
effort of own team members
and other teams to achieve
better performance.
Clicking on this box will return you to
Clicking on this box will return you to
the Title Page where you will find the
the Title Page where you will find the
complete listing of Core and Elective
complete listing of Core and Elective
Competencies.
Competencies.
Creates and manages an
effective cross-functional team.
Is a capable
facilitator/member of crossfunctional or external supplier
and/or customer partnerships.
Clicking on this box will return you to
Clicking on this box will return you to
the Thumbnail Sketch box, from which
the Thumbnail Sketch box, from which
you can again click on Back to Top to
you can again click on Back to Top to
return you to the Title Page
return you to the Title Page
Clicking on this BACK box at the top of
Clicking on this BACK box at the top of
the Observable Outcomes page will
the Observable Outcomes page will
take you back to the Detailed
take you back to the Detailed
Descriptions section, from which you
Descriptions section, from which you
can go to the Title Page or the
can go to the Title Page or the
appropriate Thumbnail Sketch.
appropriate Thumbnail Sketch.
BACK
Competency: Team Working
Level
C
Contributes to the maintenance and development of
the team. Seeks and uses the ideas and effort of
own team members and other teams to achieve
better performance.
Examples of Observable Outcomes
Encourages mutual support and self-management between team members, focusing
others on shared team priorities.
Is able to provide advice and other assistance to peers and own team members on team
development issues.
Uses team review and other facilitated processes to examine the contributions of
individual team members to team outputs and objectives.
Takes account of the viewpoints, motivations, and feelings of team members, and uses
this knowledge to develop an effective framework of action within the team.
Develops team spirit and helps build team morale.

5. Click on this button to go to the
Competency Framework.
Click on this button to go to the
Competency Presentation
In the event of these links failing, please close
this presentation and access the other files
from the CD Main Directory listing.

6. Click on this button to go to the
Competency Framework.
Click on this button to go to the
Competency Presentation
In the event of these links failing, please close
this presentation and access the other files
from the CD Main Directory listing.