Customer engagement is somewhat similar to hanging out with your near and dear ones. It’s this continuous process of interacting with each other that creates a strong correlation between two people.

1. 3 Things a
Customer
Engagement
Solutions
Provider Will
Offer !!

2. Let us, first get to know
What Customer
Engagement
IS ?

4. Customer engagement is somewhat
similar to hanging out with your
near and dear ones. It’s this
continuous process of interacting
with each other that creates a strong
correlation between two people.
Let me help you in
getting this.

5. As per Gartner by 2018, more than 50% of organizationswill investmentsin
customer experience innovations. Gartner !!
By 2020 a customer will manage 85% of the relationshipwith an enterprise
without interactingwith a human. Gartner
1
2

6. Capabilities That
Any Customer
Engagement
SolutionNeeds To
Posses

7. Ability to Listen and Collect
An engagement solution must be
capable of building and updating
knowledge on every individual
visitor. It’s not only about data
capturing, but combining customer
data from additional systems and
building a huge data repository of
client information.

8. Backing for
Cross
Channel
Profiles
This calls for an open resolution
that fits in well with all client
touch points together with the
back-office systems comprising
customer data like CRM, ERP and
billing systems.

9. Synchronizing Multiple
Channels

10. In An Ideal World, The
Solution Is Capable Of
Not Just Integrating
Online Touch Points,
But Even Weave In
Offline Capabilities Like
Store Visits And
Acquisitions.
On the whole, it makes
the entire process of
understanding what exactly
the other part is looking for a
lot easier, which in turn
makes the bonding stronger.

11. Hope,This
will help you in better
understanding of
Customer Engagement.