27. 1. Last August
2. By plane
3. Sally and her family
4. Because she doesn’t have it; it isn’t on her phone.
5. He needs to decide if he wants to share a bedroom, and
if there’s anything he’d like to do in the UK.
28.
29. Hi
Thanks for your email
Looking forward to hearing from you
Best wishes
PS
31. Details to give Sally:
• The time the plane / flight arrives. the flight
number
• a (mobile) phone number
• Need to decide which room to sleep in and what
to visit
32.
33.
34. We arrived at the airport.
It depends on the time.
Let’s talk about it.
What does she think of him?
Don’t think about the past.
How much did you spend on food.
35. 1. We arrived at the airport.(4)
2. It depends on the time.(4)
3. Let’s talk about it.(2)
4. What does she think of him? (4)
5. Don’t think about the past.(3)
6. How much did you spend on food?(6)
36.
37. S: Bob's Restaurant, how may I help you?
C: Hello. I have a reservation for four people on Friday night. Our
friends want to join us, so can I change it to be for six people
instead?
S: Let me check. Can I have your name, please?
C: Yes, it's John Smith.
S: Thank you. I've found your reservation. Let me see. Yes, we have a
large table available at 7:00 on Friday. Would you like me to book it
for you?
C: Yes, please.
S: All right. You're all set. Is there anything else I can help you with
today?
C: No, that's all. S: Thanks for your help. Goodbye.
C: Goodbye.
38. Customer:
Reservation: on flight FA123 on Tuesday
Change: a window seat
Reason: I was given a middle seat
Staff:
Company: Flyin' Air
Availability: I'm sorry, all the window seats are
taken.
Offer: an aisle seat instead
39. S: ____________, how may I help you?
C: Hello. I have _______________________________.
so can I change it _____________________________________.
S: Let me check. Can I have your name, please?
C: Yes, it’s ____________.
S: Thank you. I've found your reservation. Let me see. ____________
Would you like me ______________?
C: Yes, please.
S: All right. You're all set. Is there anything else I can help you with
today?
C: No, that's all. S: Thanks for your help. Goodbye.
C: Goodbye.