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Tea Ceremonies: Steeping IT in Your
Developer’s Hot Water
Olaf Gradin, Principal Platform Architect, Fiserv
olaf.gradin@fiserv.com
@gradinDotCom
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
About Me
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ 3
12,000 clients
in more than 80 countries
32 consecutive years
of double-digit EPS growth
approximately
22 million
debit accounts
proprietary consumer research
every 90 days
Nearly
24,000
associates worldwide
approximately
28 million
mobile banking end users
140 patents+
issued and pending
Innovation | Expertise | Commitment to Quality
approximately
140 million
deposit accounts
more than 1 in 3
use Fiserv for account processing
$75 trillion+
moved annually
25 million+
active bill payment users
24/7/365
service and support
nearly4,000
financial services
professionals attend Forum
12,000
Boardroom Series online
community participants
FORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
.NET (2004)
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
PaaS (2016)
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Challenge the Status Quo
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Leverage the Vendor
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Work with your Customers
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Be Creative
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Work Less
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
“Automation” is not Infrastructure as Code
11
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Infrastructure as Code, Config as Code
2016 2018
Today
Q2 Q3 Q4
Q1
2017
Q2 Q3 Q4
Q1
2018
Q2 Q3
PCF Release
9/1/18
PCF Release
6/30/18
PCF Release
7/15/17
PCF Release
12/18/17
PCF Release
2/1/18
PCF Release
3/14/18
Pivotal CloudFoundry R&D6/16 - 10/16
11/16 - 12/16 PCF 1.8 (First Production Instance)
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Build a Center of Excellence
Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Community
• Individuals and interactions over
processes and tools
• Working software over comprehensive
documentation
• Customer collaboration over contract
negotiation
• Responding to change over following a
plan
- Agile Manifesto
> Stay Connected.
Email: olaf.gradin@fiserv.com Twitter: @gradinDotCom
Catch another Fiserv story tomorrow before lunch:
From Inception to Production – Migrating .NET Apps to PCF
#springone@s1p

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Tea Ceremonies: Steeping IT Ops in Your Developer's Hot Water

  • 1. Tea Ceremonies: Steeping IT in Your Developer’s Hot Water Olaf Gradin, Principal Platform Architect, Fiserv olaf.gradin@fiserv.com @gradinDotCom
  • 2. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ About Me
  • 3. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ 3 12,000 clients in more than 80 countries 32 consecutive years of double-digit EPS growth approximately 22 million debit accounts proprietary consumer research every 90 days Nearly 24,000 associates worldwide approximately 28 million mobile banking end users 140 patents+ issued and pending Innovation | Expertise | Commitment to Quality approximately 140 million deposit accounts more than 1 in 3 use Fiserv for account processing $75 trillion+ moved annually 25 million+ active bill payment users 24/7/365 service and support nearly4,000 financial services professionals attend Forum 12,000 Boardroom Series online community participants FORTUNE Magazine World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018
  • 4. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ .NET (2004)
  • 5. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ PaaS (2016)
  • 6. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Challenge the Status Quo
  • 7. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Leverage the Vendor
  • 8. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Work with your Customers
  • 9. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Be Creative
  • 10. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Work Less
  • 11. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ “Automation” is not Infrastructure as Code 11
  • 12. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Infrastructure as Code, Config as Code 2016 2018 Today Q2 Q3 Q4 Q1 2017 Q2 Q3 Q4 Q1 2018 Q2 Q3 PCF Release 9/1/18 PCF Release 6/30/18 PCF Release 7/15/17 PCF Release 12/18/17 PCF Release 2/1/18 PCF Release 3/14/18 Pivotal CloudFoundry R&D6/16 - 10/16 11/16 - 12/16 PCF 1.8 (First Production Instance)
  • 13. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Build a Center of Excellence
  • 14. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/ Community • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan - Agile Manifesto
  • 15. > Stay Connected. Email: olaf.gradin@fiserv.com Twitter: @gradinDotCom Catch another Fiserv story tomorrow before lunch: From Inception to Production – Migrating .NET Apps to PCF #springone@s1p

Editor's Notes

  1. Principal Platform Architect, Fiserv – 14 years
  2. manages and moves money and information for millions, $75 TN per year Fintech leader, conservative industry – doesn’t like making drastic changes to the technology that could risk those 75 TN two such drastic changes I had the pleasure of being a lead designer on…
  3. propose a platform Fundamental changes – what changes? Cohesive, centralized mgmt. commodity pricing faster time to market 2 years Persistent factor
  4. Devs looking at PCF faster time to market engineers needed PaaS 6 months Taking risks…
  5. No .NET Enabled flexibility Provided systematic improvements Conservative industry Heavy ITIL controls Enter DevOps
  6. Listen to their advice Pivotal modeled great behavior – went to Palo Alto, CA engaged our developers but follow your business case Microsoft reference architecture Experience revolved around clients more than servers We built for availability over capacity
  7. tea ceremony about servitude to guests A platform does nothing without a customer found willing partners PCF began with developer interest work together to deliver platform and capabilities cloud enablement team Both cases resulted in partners, roadmap guidance
  8. Windows enterprise mgmt. good not intended to manage servers (SCCM, ADS) Concourse Pipelines in PaaS era is creativity incarnate But know your limits; value of PCF was marketplace, but we learned not to go all in on those
  9. Automate everything; PCF embodied this ideal, but Windows required a lot of creativity Even with automation, there is still struggle in manual efforts and arcane practices PaaS Brought about a new way of thinking
  10. Revolutionary automation improvements with .NET platform despite that, required manual intervention new datacenters major releases disaster recovery resource capacity adds IaC represents a program to deliver our platform to a variety of unique environments while remaining agnostic to those differences
  11. Our first deployment of PCF was on grossly different hardware from the first production deployment. It made -0- difference Today, 6 major releases and countless minors against 8 foundations in 4 datacenters Idempotent, always clean, always consistent
  12. The mark of an excellent tea host and ceremony is the attention to detail.
  13. The tea ceremony can be an analogy of how a process lends itself to a system. A system built for a community. We have a community of engineers, operators, and developers; providers and customer, working together, and as long as the providers are keeping their customer’s tenets in mind, then you’ll have the platforms of your dreams for decades to come!