AutoZone and the Road to Cloud Native

VMware Tanzu
VMware TanzuVMware Tanzu
AutoZone’s Cloud Native
Journey
October 7–10, 2019
Austin Convention Center
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Sri Timmaraju
Systems Engineer,
platformOps &
Customer Satisfaction
AutoZone platformOps Team
Daniel Church
Product Manager,
platformOps &
Customer Satisfaction
Kevin Ponds
Director, SRE &
Customer Satisfaction
Abhishek Logishetty
Systems Engineer,
platformOps &
Customer Satisfaction
Alex Wang
Systems Engineer,
platformOps &
Customer Satisfaction
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Safe Harbor Statement
Certain statements contained in this press release constitute forward-looking statements that are subject to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. Forward-looking statements typically use words such as “believe,” “anticipate,” “should,”
“intend,” “plan,” “will,” “expect,” “estimate,” “project,” “positioned,” “strategy,” “seek,” “may,” “could” and similar expressions. These are
based on assumptions and assessments made by our management in light of experience and perception of historical trends, current
conditions, expected future developments and other factors that we believe to be appropriate. These forward-looking statements are
subject to a number of risks and uncertainties, including without limitation: product demand; energy prices; weather; competition; credit
market conditions; access to available and feasible financing; the impact of recessionary conditions; consumer debt levels; changes in
laws or regulations; war and the prospect of war, including terrorist activity; inflation; the ability to hire and retain qualified employees;
construction delays; the compromising of confidentiality, availability or integrity of information, including cyber attacks; and raw material
costs of suppliers. Certain of these risks are discussed in more detail in the “Risk Factors” section contained in Item 1A under Part 1 of
the Annual Report on Form 10-K for the year ended August 25, 2018, and these Risk Factors should be read carefully. Forward-looking
statements are not guarantees of future performance and actual results, developments and business decisions may differ from those
contemplated by such forward-looking statements, and events described above and in the “Risk Factors” could materially and adversely
affect our business. Forward-looking statements speak only as of the date made. Except as required by applicable law, we undertake no
obligation to update publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Actual
results may materially differ from anticipated results.
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 4
Cheer and Pledge
Give me an: A-U-T-O-Z-O-N-E
Who's the best? AutoZone!
Who's number one? The customer!
AutoZoners always put customers first!
We know our parts and products.
Our stores look great!
We've got the best merchandise at the right price.
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Largest and Fastest Growing Aftermarket Automotive Parts Retailer
• 6000+ Retail Locations in US, Mexico & Brazil
• Headquarters – Memphis, TN
• 40 year old company
About AutoZone
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Servers built on a per-project basis
• Infrastructure dedicated to each application
• Little overhead in capacity to meet demand swiftly
• Full manual processes
• Human error significantly affected delivery time
Infrastructure Delivery at AutoZone circa 2017
(actual photo of
Kevin late 2017)
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Eat Healthier..
• Exercise More..
• Save more, spend less..
• Make IT move Faster!
New Year's Resolution
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Business Entrusted us with Largest IT Project in Company History
• Needed to Enable IT and the Business to move Faster
• How do we make the most of this opportunity?
Why PaaS?
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Before and After Photos
2017 Old
School
Sysadmin Kevin
2019 ASAP
DevOps Kevin
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• How to decrease infrastructure change lead time?
• How to secure the platform?
• What can and should run?
Growing Pains
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Learning Curve
• Cloud Native App Architecture
• CF-CLI
• Managing Services
• Manifest.yml
• Supporting Capabilities
• CI/CD
• Centralized Logging
Developer Experience
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Apps Manager UI
• Onboarding Scripts
• Cf-mgmt Learning Curve
Onboarding Users - Challenges
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• User friendly UI
• Configurations stored in GitLab
• Manual & Auto Approval Process
Self-Service Onboarding Automation
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Self-Service Onboarding - UI
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
AutoZone Software Acceleration Platform
Highly Available
Self-Service
Accelerated
Secure
platformOps (ASAP) Team
An AutoZoner Always…
Puts Customers First
Cares About People
Strives for Exceptional
Performance
Energizes Others
Embraces Diversity
Helps Teams Succeed
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
How are we doing?
84 NPS
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/17
Speed
99% Decrease
in Provisioning Time
10+ Dev hours
saved per Feature
99.998
Prod Uptime
Security
<30 Day Avg
Minor Patch to
Production Since
ASAP Launch
100:4
Devs:Operators
500+
Self-Service
Requests
Fulfilled
Stability Scalability
Metrics
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
#.5kOps
#axeThrowingOps
#boatOps
#swagOps
#lunchOps
#goCartOps
Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
For More Information:
Email: pivotal@autozone.com
Interested in AutoZone? Reach Out!
1 of 19

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AutoZone and the Road to Cloud Native

  • 1. AutoZone’s Cloud Native Journey October 7–10, 2019 Austin Convention Center
  • 2. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ Sri Timmaraju Systems Engineer, platformOps & Customer Satisfaction AutoZone platformOps Team Daniel Church Product Manager, platformOps & Customer Satisfaction Kevin Ponds Director, SRE & Customer Satisfaction Abhishek Logishetty Systems Engineer, platformOps & Customer Satisfaction Alex Wang Systems Engineer, platformOps & Customer Satisfaction
  • 3. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ Safe Harbor Statement Certain statements contained in this press release constitute forward-looking statements that are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements typically use words such as “believe,” “anticipate,” “should,” “intend,” “plan,” “will,” “expect,” “estimate,” “project,” “positioned,” “strategy,” “seek,” “may,” “could” and similar expressions. These are based on assumptions and assessments made by our management in light of experience and perception of historical trends, current conditions, expected future developments and other factors that we believe to be appropriate. These forward-looking statements are subject to a number of risks and uncertainties, including without limitation: product demand; energy prices; weather; competition; credit market conditions; access to available and feasible financing; the impact of recessionary conditions; consumer debt levels; changes in laws or regulations; war and the prospect of war, including terrorist activity; inflation; the ability to hire and retain qualified employees; construction delays; the compromising of confidentiality, availability or integrity of information, including cyber attacks; and raw material costs of suppliers. Certain of these risks are discussed in more detail in the “Risk Factors” section contained in Item 1A under Part 1 of the Annual Report on Form 10-K for the year ended August 25, 2018, and these Risk Factors should be read carefully. Forward-looking statements are not guarantees of future performance and actual results, developments and business decisions may differ from those contemplated by such forward-looking statements, and events described above and in the “Risk Factors” could materially and adversely affect our business. Forward-looking statements speak only as of the date made. Except as required by applicable law, we undertake no obligation to update publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Actual results may materially differ from anticipated results.
  • 4. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 4 Cheer and Pledge Give me an: A-U-T-O-Z-O-N-E Who's the best? AutoZone! Who's number one? The customer! AutoZoners always put customers first! We know our parts and products. Our stores look great! We've got the best merchandise at the right price.
  • 5. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Largest and Fastest Growing Aftermarket Automotive Parts Retailer • 6000+ Retail Locations in US, Mexico & Brazil • Headquarters – Memphis, TN • 40 year old company About AutoZone
  • 6. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Servers built on a per-project basis • Infrastructure dedicated to each application • Little overhead in capacity to meet demand swiftly • Full manual processes • Human error significantly affected delivery time Infrastructure Delivery at AutoZone circa 2017 (actual photo of Kevin late 2017)
  • 7. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Eat Healthier.. • Exercise More.. • Save more, spend less.. • Make IT move Faster! New Year's Resolution
  • 8. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Business Entrusted us with Largest IT Project in Company History • Needed to Enable IT and the Business to move Faster • How do we make the most of this opportunity? Why PaaS?
  • 9. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ Before and After Photos 2017 Old School Sysadmin Kevin 2019 ASAP DevOps Kevin
  • 10. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • How to decrease infrastructure change lead time? • How to secure the platform? • What can and should run? Growing Pains
  • 11. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Learning Curve • Cloud Native App Architecture • CF-CLI • Managing Services • Manifest.yml • Supporting Capabilities • CI/CD • Centralized Logging Developer Experience
  • 12. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • Apps Manager UI • Onboarding Scripts • Cf-mgmt Learning Curve Onboarding Users - Challenges
  • 13. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ • User friendly UI • Configurations stored in GitLab • Manual & Auto Approval Process Self-Service Onboarding Automation
  • 14. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ Self-Service Onboarding - UI
  • 15. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ AutoZone Software Acceleration Platform Highly Available Self-Service Accelerated Secure platformOps (ASAP) Team An AutoZoner Always… Puts Customers First Cares About People Strives for Exceptional Performance Energizes Others Embraces Diversity Helps Teams Succeed
  • 16. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ How are we doing? 84 NPS
  • 17. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/17 Speed 99% Decrease in Provisioning Time 10+ Dev hours saved per Feature 99.998 Prod Uptime Security <30 Day Avg Minor Patch to Production Since ASAP Launch 100:4 Devs:Operators 500+ Self-Service Requests Fulfilled Stability Scalability Metrics
  • 18. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ #.5kOps #axeThrowingOps #boatOps #swagOps #lunchOps #goCartOps
  • 19. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ For More Information: Email: pivotal@autozone.com Interested in AutoZone? Reach Out!