SpringOne 2021 Session Title: Scaling Enterprise Observability on Tanzu Foundations Speaker: Nitin Gokhale, VP , Head of DevOps & Transformation at Mphasis, Uday Tangs, VP of Industry Solutions Group at Mphasis

1. Scaling Enterprise Observability
on Tanzu Foundations
2 September 2021

2. © Mphasis 2020 Proprietary and confidential information I 9/3/2021 2
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Who we are
Helps customers with Cloud,
Container, and Microservices
transformation journeys. Runs
innovation as a service for large
financial customers
Uday Tangs
VP and Account CTO
Mphasis
10 years bringing to market and
scaling Cloud and automation
solutions
Olivier Fay
Director, Tanzu Observability
VMware
Helps customers succeed in
DevOps transformation, Cloud
adoption, and Technical Debt
optimization
Nitin Gokhale
Head, DevOps & Transformation
Mphasis

3. 03
Tanzu Observability
Unified
Enterprise Visibility
01
Observability
Challenges in
Enterprises
02
SmartSignalsTM
Demo
Self-healing
deployments in Tanzu
Ecosystem
Agenda
04
Wrap Up

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Observability Challenges in Enterprises are all about scale
Three typical challenges that limit the ability to scale
• Choice of IT Paradigm
• IT assets based (avoid impact) Vs. flows based (maximize business value)
• Fragmented Tool-chain
• Technology constraints – Legacy, COTS, SaaS, Hybrid Cloud
• Prefer tools supporting open standards (OpenTelemetry)
• Linking “observations” to “resolutions” requires manual action
• Prefer self-healing deployments to “single pane of glass” observability

5. © Mphasis 2020 Proprietary and confidential information I 9/3/2021 5
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Mphasis Approach to Observability in Enterprises
Team Topology
Dev
(Biz)
Ops
DevOps SRE
Measure Flows
(not just applications & workloads)
Improve Flow Metrics
MTTR
Mean Time To Recovery
MTBF
Mean Time Between Failures
TAT
Turn Around Time

6. © Mphasis 2020 Proprietary and confidential information I 9/3/2021 6
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SmartSignalsTM – self-healing deployments
Demo Setup
TKG Kubernetes Cluster Observability Platform
chaos
drivers
Bank Application
Web UI
Cheque Service
Account Service
Load
Generator
Container
Webhook
Jobs
time-series
DB
anomaly
detection
alerts
Telemetry: metrics, traces
…
dashboard

7. © Mphasis 2020 Proprietary and confidential information I 9/3/2021 7
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SmartSignalsTM – Self-healing Deployments
Scenarios
• Extreme load (> 10X)
• Scale-out and Scale-in alerts expected
• If the container CPU utilization goes beyond 30% then Scale-Out
happens
• If the average container CPU utilization is less than 15% then scale-in
happens
Scale Out / Scale In
• Network Latency – Chaos toolkit to inject network latency. Chaos
toolkit is configured to introduce long latency to simulate external
faults (network failures, deadlocks)
• The simulated faults should
• not cause crashes
• trigger automated recovery for the stalled services
Faults and Reset
Network Latency
for 6sec
120 sec
Network Latency
for 9sec
Network Latency
for 15sec
test dynamic scale-out and
scale-in
test recovery from
external faults

8. © Mphasis 2020 Proprietary and confidential information I 9/3/2021 8
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SmartSignalsTM Demo

9. Confidential │ ©2021 VMware, Inc. 9
Tanzu Observability - Full Stack Unified Enterprise Visibility
Full-Stack Collection Real-Time
Ingestion
Data Resolution and
Retention
Intelligent
Routing
4D Data
Processing
High performance
analytics, AI/ML
Business
Decisions
Alerts
Visualize
Troubleshoot
Predict Automate
Ingestion Analysis Action
Business
Developers
Platform Engineers &
SREs
Audience
Metrics
Traces
Histograms
Span Logs
Applications
Any Cloud
Infrastructure
Microservices
Containers
loT
Serverless
Observe and run multi-cloud modern applications at scale

10. ©2020 VMware, Inc. 10
4. Strengthen
enterprise cloud
security
3. Get faster insights with
growing ecosystem
2. Future-proof APM
using enterprise
observability
1. Integrate open
source monitoring
with enterprise
observability
seamlessly
Tanzu Observability for DevOps Teams & SRE/Ops
High reliability, high availability, high resolution, long-term retention

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The Tanzu Observability Difference - Key Capabilities
Predict.
Automate
Intelligent alerts.
AI/ML-, analytics-
driven
Cloud Scale
2,000,00 pps
Single platform
for metrics,
distributed traces,
events,
histograms &
span logs
Speed &
Flexibility
Custom
dashboards or 360
insights with 250+
OOTB integrations
Full-stack
business view
Analytics with full-
stack correlation &
110+ queries
Reliability.
Never lose
answers
High sub 1-sec
resolution, no
roll-ups, 18-
month retention
Powering business outcomes

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Business Outcomes Not Engineering
Building cloud-enabled modern apps to create disruptive value to your business
Enable Rapid
Time to Market
Enable Responsible
Growth & Innovation
Increase Developer
Speed & Autonomy
Remove Barriers to Scale,
Performance & Automation
Create On-demand
Business Value
De-risk Strategy
& Innovation
Cost Efficiency
Extend Global
Reach & Mobility

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Wrap up – Business Observability in Enterprises
ǀ Prefer open standards to implement observability solutions
ǀ Maximize ROI with VMware Tanzu Observability
ǀ SmartSignalsTM approach to achieve and scale business observability

14. THANK YOU
Important Confidentiality Notice
This document is the property of, and is proprietary to Mphasis, and identified as “Confidential”. Those parties to whom it is distributed
shall exercise the same degree of custody and care afforded their own such information. It is not to be disclosed, in whole or in part to any
third parties, without the express written authorization of Mphasis. It is not to be duplicated or used, in whole or in part, for any purpose
other than the evaluation of, and response to, Mphasis’ proposal or bid, or the performance and execution of a contract awarded to
Mphasis. This document will be returned to Mphasis upon request.
About Mphasis
Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform
businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™
Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-
personalized (C=X2C2
TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation
approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within
an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and
tools, speed and innovation with domain expertise and specialization are key to building strong relationships with
marquee clients. Click here to know