1. CHANGE
5 TYPESand what to do about it
OF RESISTANCE
TO CHANGE
Most change management methods treat resistance as a single,
monolithic concept.To overcome resistance, though, you must
first understand where it comes from.
We’ve Identified the 5 most common types of resistance and
the way to deal with each one.
Employees don’t
understand what they
need to do in their
specific roles
Employees don’t have the
capabilities to succeed
Employees are not aware
of the change
Different parts of the
organization are in
conflict
Employees disagree with
the purpose of the
change or how it’s being
carried out
Involve employees in
the design of the
change early to build
buy-in and commitment
Align the diferent parts
of the organization
(e.g. process, structure,
systems, etc.) about
the change
Devolp employees or
reposition them
Clarify what each
stakeholder group
needs to do differently
as part of the change
Over communicate the
change’s what, why,
where, when and how
Cause of Resistance
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What to do about it