1. 1
CURRICULUM VITAE OF
PHILIPPA ANNE VORSTER
PERSONAL DETAILS:
NAME: Philippa AnneVorster
MARITAL
STATUS: Single
IDENTITY NUMBER: 6 509 260 333087 HOMELANGUAGE: English
SECOND
LANGUAGE: Afrikaans
DATEOF BIRTH: 26th September1965
NATIONALITY: South African Citizen HEALTH: Excellent
COMPUTER KNOWLEDGE:
MS Word, Windows,Outlook, Excel,Internet, E-
mailing,Quick Books,Multimate,Google,
Microsoft Dynamics NAV Invoicing, Pastel.
DRIVERS
LICENCES: A/EB
CALL CENTRE SYSTEMS: Omega, Aviya, X-Lite CELL NUMBER: 082 415 9990
ADDRESS:
10 OaktreeSquare, ThornburyRoad,
PLUMSTEAD, 7800
HIGHESTSTANDARD PASSED: Matric & SecretarialCourse
DIPLOMA:
Diploma Typing 1
E-MAIL ADDRESS: philippavorster@gmail.com
SKYPEADDRESS: philippa.vorster
JOB TITLE/EXPERIENCE:
RECEPTIONIST/ADMIN ASSISTANT &
MANAGER/BRANCH SECRETARY/PA/
BUSINESS OWNER/CASHIER -RETAIL/CUSTOMER
SERVICE - RETAIL/CALL CENTRE -CUSTOMER
SERVICEAGENT/CALL CENTRE - CUSTOMER
SUPPORT AGENT/CARE GIVER
2. 2
COMPANY/REASONFOR
LEAVING/SALARY
DUTIES
EMPLOYED
FROM
EMPLOYED
TO
VOLUNTEER WORK
FREELANCING FROM HOME
Plumstead Library
Admin, teaching guitar lessons.
25/10/2016
01/08/2016
CURRENT
CURRENT
HOMECHOICE LTD. – WYNBERG
(Call Centre Industry)
Customer Support Agent –
(Service and Target driven
environment)-promotion.
17/08/2015 31/07/2016
Assisting customers
with
queries/problems.
Resolutionofabove.
Account queries, debit
orders –resolution.
Escalations of
irate/Hello Peter
customers.
Sales inbound.
Customerservice.
Trained to assist at
switchboard,
reception torelieve
when required.
In charge ofco-
ordinating customers
faulty
branded products -
dealing with
main Suppliers and
our Senior
Product Quality
Technologistin order
to resolve.
Reason for leaving:
Requiring better prospects/change
Salary: R8 000.00 per month
AWARDS:
- Name drawn for best team
player on team
Reference: WilleneVanZyl –Head ofDept.
Cell No: 0844002206
HOMECHOICE LTD – WYNBERG
(Call Centre Industry)
Customer ServicesAgent -
(Service and Target driven
environment)
02/03/2015 17/08/2015
Sales inboundand
CustomerService
Documenting
customers queries for
CustomerSupport
Department
AWARDS:
- Hello Peter compliment (Copy
availableon request)
- First person inHomechoice’s
history to receivemost 100%’s
for customer service rating in1
day (Copy available onrequest.)
- Received prize for best
CustomerService Agent inteam
- Promotedto CustomerSupport
Agent before end of6 month
probation period was completed.
3. 3
FREELANCED FROMHOME
Admin work, taughtguitar
lessons /swimming lessons for
children.
01/12/2014 28/02/2015
CARISMA CAR & BAKKIE HIRE - PLUMSTEAD Office Manager/Administrator 01/09/2014 30/11/2014
(Car Rental Industry)
Customer service/Bookings
Temporary Position
Reason for leaving: End ofcontract. (Temporary).
Salary: R5 000.00permonth.
QINISA – CLAREMONT
(IT Industry)
Reason for leaving:
Requiredbetter salary andprospects.
Salary: R4 000.00 per month
Reference: JanineHaigh–Executive
Tel No: (021) 673 7300/ Cellno: 0828257820.
(Refer to letters for references).
RED CROSS – WYNBERG
Receptionist and General Office
Administrator/
Manager/Secretary/Personal
Assistant Administrator.
Assisting to recruit for Qinisavia
LinkedIn.
I was also employedby Salesworx
EmploymentAgency as Personal
Assistant Administrator –
updating client base,clients CV’s,
Linkedln.
Home BaseCare –Level 1
01/07/2013
01/06/2013
18/08/2014
13/06/2013
NETWORK – WYNBERG
(CertificateNo.: C/13/HC169).
(Certificateavailableon request).
Studying (seeadditionalcourse
list below) whilstunemployed
and volunteer work. (Certificates
and reference available on
request).
01/03/2013 01/06/2013
FREELANCED FROMHOME
Admin work, taughtguitar
lessons andswimming lessons in
summer for children whilst
studying as above. Partner for
garden service –Renegade.
01/01/2011 30/06/2013
SUNDANCE MAINTENANCE - DIEP RIVER
(Swimming Pool Renovation Industry)
Receptionist/Secretary –
Temporary position
01/11/2010 31/12/2010
Reason for Leaving:
Temporary Assignment-relievedReceptionist during
maternity leave.
Generaladministration
Salary: R5 000.00permonth
(Refer to letter for reference).
FREELANCED FROMHOME
Admin work, taughtguitar
lessons andswimming lessons in
summer for children whilst
studying as above. Partner for
garden service –Renegade.
01/10/2010 31/10/2010
4. 4
CHECKERS – PLUMSTEAD
(Retail Industry)
PTCashier/Customer Care
Supervisor/Branch Secretary to
Managers/administration
AWARDS:
- Awarded Employee ofThe
Month for August 2009.
ACHIEVEMENTS:
As a Cashier,promotedto
CustomerCareSupervisor
01/06/2009 30/09/2010
Reason for leaving:
Requiredbetter salary andprospects.
SOUTHERN FOOD PACKAGING SUPPLIERS -
DIEP RIVER (Food Packaging Industry – Supplier)
Reason for closure ofbusiness:
Due to divorce.
Salary: R15 000.00 per month +(profit only)
(Refer to listofCustomers/Suppliers).
BIRTH AND CARE OF DAUGHTER
FREELANCED FROMHOME
BusinessOwner of VAT
Registered/Sole Proprietor
company specializing infood
packaging products
Owner and allduties
related
General
administration
Customer
liaison/service
Product Specialist
Sales/Deliveries
Stock/ordering
Finances
Quotations
Invoicing
Admin work, taughtguitar
lessons andswimming lessons in
summer for children.
01/01/1996
23/11/1995
01/04/1995
31/05/2009
.
31/12/1995
15/11/1995
ELECTROMECHANICA - MAITLAND Company Secretary/Receptionist 01/03/1994 31/03/1995
(Electrical Industry) Generaladministration
Reason for leaving:
Pregnant
Salary: R3 000.00permonth
TELEMECHANIQUE/GROUP SCHNEIDER - EPPING 1
(Electrical & Automation Industry)
Company
Secretary/Receptionist/PAto
Branch Manager
Generaladministration
01/02/1991 28/02/1994
Reason for leaving:
Better prospects.
Salary: R2 405.00permonth
Achievements:
Internationalappraisalrating –
87 =Excellent category.
(Refer to letter for reference).
5. 5
SEA HARVEST (SPECIALTY SEAFOODS) –
HOUT BAY
(Suppliers of Fresh/Frozen FishIndustry)
Company Secretary/PA to
General Manager/Receptionist
Generaladministration
01/07/1989 31/12/1990
Reason for leaving:
Underwentmajor arm operation with complications,
requiredlong recuperation, but now100%medically
cleared.
Salary: R1 710.00permonth
A.B.E. ROADS DIVISION (sistercompany of A.B.E.
INDUSTRIAL PRODUCTS) - EPPING 2
(Road Construction/Maintenance Industry)
Branch
Secretary/PA/Administrator to
Branch Manager and Sales
Representatives
01/02/1987 30/06/1989
Reason for Leaving:
Better Prospects.
Salary: R1 130.00permonth
(Refer to letter for reference).
MORKELS - VIRGINIA - O.F.S. (Retail Industry)
MORKELS - WYNBERG - CAPE TOWN
Cashier/Receptionist
General
administration/Customer
Service
01/05/1986 31/01/1987
MORKELS - HEAD OFFICE - CAPE TOWN - assisted
when required
ACHIEVEMENTS:
Reason for leaving:
Better prospects and salary.
Salary: R 550.00permonth
(Refer to letter for reference).
Started working for Morkels in
O.F.S. on 01/05/1986 and
terminated my services with
company on01/09/1986, as I
moved to Cape Townfor
personal reasons. The company
decidednot toapprovemy
resignation andI was honoured
to receivea transferto Wynberg
branch - CapeTown.
RSAMETALS WELKOM - O.F.S.
(Metal Recycling Industry)
Receptionist/Branch
Secretary/PA
24/04/1985 31/12/1985
Generaladministration
Reason for leaving:
End of contract.
Salary: R 450.00 per month
(Refer to letter for reference).
ROLLING HYDRO ENGINEERING - WELKOM- O.F.S.
(Engineering Industry)
Reason for leaving:
Staff reduction.
Salary: R450.00 per month
(Refer to letter for reference).
Secretary to Owner/Receptionist
Generaladministration
01/11/1984 28/02/1985
6. 6
SYD ROGERSON - WELKOM - O.F.S.
( General Merchants Industry)
Reason for leaving:
End of contract.
Salary: R 300.00 per month
(Refer to letter for reference).
Secretary to Owner/Receptionist
Generaladministration
01/04/1984 31/07/1984
ADDITIONAL COURSES:
Business Experience Course – Paradigm Shift –
Muizenberg –conducted in Wynberg
Completed: 09/03/2013
Job Readiness Programme – Network -Wynberg Completed: 19/03/2013
Business Growth Course – Paradigm Shift –
Muizenberg –conducted in Wynberg
Completed: 18/05/2013
Business Communication Skills and Customer
Service – Paradigm Shift –Muizenberg –conductedin
Wynberg
Completed: 06/06/2013
Red Cross 1 Care Base Course – Red Cross -Wynberg Completed: 13/06/2013
Network Computer Literacy Programme –Network
- Wynberg
Completed: 27/08/2013
CONTACTABLE REFERENCES:
COMPANY CONTACTPERSON
POSITION OF
REFEREE
CONTACT
DETAILS
HOMECHOICE –WYNBERG (As above) WilleneVanZyl
Head of
Department
Manager –
CustomerSupport
CELL NUMBER:
0844002206
QINISA -CLAREMONT ( Employment from
01/07/2013 –18/08/2014).
JanineHaigh Executive
OFFICE:
(021) 673 7300
CELL NUMBER:
082 8257820
NETWORK -WYNBERG (Studying hereand doing
volunteer work for them whilst I was unemployedfrom
01/03/2013 -30/06/2013).
Ruben Coetzee GeneralManager
- now retired
OFFICE:
(021) 761 5370
CELL NUMBER.:
071 9033969
OFFICE:
CHECKERS –PLUMSTEAD (Employment from
06/2009 –06/2010).
Cash Office -Cashing up -Fahiza (021) 763 4340
