Echelon Offshore Group Capability Statement

Echelon Offshore Group - A Joint Venture between Cater Care and O&G Page | 1
INTRODUCTION
Echelon - Stronger Together
Echelon Offshore Group (Echelon) is a 100% Australian owned and operated offshore crewing and
hoteling service provider. Led by an experienced management team with an impressive depth and
breadth of experience across a range of offshore projects, the Echelon Offshore Group knows what it
takes to deliver a successful project for our clients.
With safety and efficiency at the heart of our philosophy and culture, we develop our crews and their
leaders to understand that safety and efficiency can, and must co-exist. We know what our clients need,
and that is a project that is safe, efficient, on schedule and with minimal IR issues.
ABOUT US
Echelon is a privately owned, fully incorporated joint venture business 50% owned by Oil & Gas Pty Ltd
and 50% by Cater Care. The combined strength of both businesses, means Echelon is supported by:
• Annual turnover in excess of $200m
• ISO certification
• Workforce of more than 1500 people throughout Australasia
• Over 140 services contracts sites across Australia

• Offices in every State & Territory of Australia and in South East Asia
THE ECHELON TEAM
KARL HILLIER – Chief Operating Officer - Director
Background and Expertise
With over 30 years’ experience working in both the onshore and offshore construction industry, Karl is a
dynamic, business aware, people, safety & productivity focused Construction Manager and leader.
Having led diverse teams on large scale constructions projects located in Australia, New Zealand, South
East Asia, China, Canada, North Sea, Italy and the Gulf of Mexico, Karl’s commitment to integrity, strong
safety leadership & continuous improvement, enable him to work with and influence people at all levels
of the organisation.
JULIE HILLIER (AFAIM, CAHRI, MCIPD) – General Manager - Human Resources, Director.
Julie brings with her over 20 years Human Resource Management & Organisational Development
experience in the Oil & Gas, Mining, subsea construction & Resources Industry, working for large
multinationals, contractors and her own consultancy business. Julie is a professional coach and trainer,
she designs and delivers Echelon’s development/training modules. In addition to having worked in
corporate roles, remote locations, offshore and onshore gas processing facilities, she has also worked
at a senior level and as an integral member of leadership teams in the Oil & Gas industry in the UK,
Norway, France, Singapore & Australia. Julie is also part of the faculty at the Australian Institute of
Management (AIM) MBA programme, delivering the Leading, Managing and Developing People module.
DENIS ANDRE -Director
Denis is a senior manager with over 40 years’ experience in onshore and offshore catering and hoteling
services. Denis is currently the Chief Operating Officer for Cater Care’s remote services business. A
graduate of the Australian Institute of Company Directors, Denis is a highly skilled catering professional,
having held the position of CEO in numerous companies since 1989.

ARNAUD VAN DER BURGT– Commercial and Contracts Manager
As Commercial and Contracts Manager Arnaud is responsible for corporate compliance, risk
management, contract negotiation, contract management and contract renewals. Bringing over 15
years industry experience in management positions, Arnaud is a results orientated leader with in-depth
operational experience in planning, budgeting, administration, QHSE, operation of supply chain,
logistics, warehousing, facilities & utilities management, camp & catering management and support
services. Arnaud previously operated various contracts in the African and Middle East regions working
with ExxonMobil EEPCI & YEMGAS
PHIL MEARS – Business Development Manager
With over 30 years’ International and Australian experience in the food and beverage industry, Phil is
one of our most experienced managers. Phil was responsible for the growth of Cater Care in Western
Australia and will provide invaluable support and perspective to the Echelon business as it grows into a
respected new service provider in the offshore market. A qualified chef having completed an
apprenticeship at the world famous Savoy Hotel in London and a business management degree from
ECU in Perth WA, Phil has a wealth of industry experience in offshore and onshore projects.
ADAM NOBELIUS – Project Manager
Adam has over 25 years’ experience in the food & beverage industry, most of those in management, and
the last 14 of those years in remote and offshore locations. Since joining Cater Care Adam has
undertaken a number of roles including site manager, project manager, fill-in operations manager, and
mobilisation manager. Adam has a host of experience in the offshore industry with companies such as
Transocean and Conoco Phillips.

THE ECHELON 3 STEPS TO SUCCESS
We firmly believe that the quality of our people, our culture and our mindset is what defines us as a
company. It is this belief that has led us to develop The 3 Steps to Success system.
STEP 1: Selection
STEP 2: Training & Development
STEP 3: Mobilisation
SELECTION
Echelon have experienced personnel who have been hands-on in the industry, and have led and
delivered complex and major projects that were focused on positive safety outcomes and efficiency
and understand the Echelon values and culture.
For every project, our client’s procedures are reviewed by experienced offshore managers,
superintendents and senior supervisors to ensure total understanding of our client and their
requirements. From our extensive database of personnel, we then hand pick applicants we believe will
deliver the very best for our client.
TRAINING & DEVELOPMENT
Echelon provide personnel who have undertaken our rigorous training and development package to
place them in the best possible position to deliver a project that is safe, efficient, on schedule and with
minimal IR issues. We create a mindset and culture like no other.
Echelon Training Packages
Safety awareness training
Adapting our trademarked “Are You Safe 360 Safety System” we train people to be on a continuous
circle of learning. Safety is about “Me” as the individual, “You and I” as colleagues and “Them” as the
wider group/teams within the project.
For every project, we review our client’s procedures, risk assessments, JHA’s etc on a confidential
basis. We develop fit for the projects lessons learnt sessions that capture near misses, incidents from
similar projects. We give our teams the best safety awareness training that will deliver incident free
projects. We back our commitment to the term “safety and efficiency can co-exist” by sending offshore,

an experienced mentor who understands the industry and will work with the client and crew, to set the
project up for success.
Schedule Awareness Training
We review our client’s procedures and schedule on a confidential basis. We develop fit for the projects
lessons learnt sessions that capture opportunities and pitfalls. We tailor the session so that the key
personnel understand some of the commercial challenges the project operates under. We deliver a crew
who understands your expectations, and will work towards delivering them. We understand the
implications of missing targets and budgets.
Industrial relations awareness training
We understand the challenging nature of IR management in the workplace. We use lessons learnt from
similar projects, and develop our key personnel to be self-leaders who understand that IR issues are
linked to schedule and can and must be well managed to avoid disruptions. All our personnel will know
how to work within the current EBA’s
Supervisor training
Above and beyond all other training, a specialised training package is designed to prepare our
supervisors to deliver a safe and efficient project and to foster the Echelon mindset and culture. By
upskilling and training our Supervisors to deliver what the client expects, makes us the crewing provider
of choice.
Cultural awareness training
Lack of cultural awareness has been known to cause unwanted pinch points in a project. Our in-house
cultural awareness training is led by our professional coach and trainer and has been recognised by
major construction companies working in various parts of the world.

MOBILISATION
Echelon teams are fully trained and inducted prior to mobilisation, with each employee fully briefed on
the project objective and the specific roles that they will play in delivering a safe and efficient project.
Our experience over the years in delivering hundreds of construction projects in offshore and remote
locations will ensure that the supply chain and logistics are thoroughly examined and confirmed prior to
commencement.
PROJECT DELIVERY
Our documented systems and procedures will deliver the consistent quality outcomes required to
ensure a safe and efficient project. We capture and document technical and safety related lessons to
generate an endless circle of learning, review and re learn, this is the mindset that creates the Echelon
culture.
CAPACITY AND EXPERIENCE
The ability to successfully manage an offshore project comes down to the culture and the mindset of
the team. We believe this relates to:
● The Experience of the leaders and how they lead their team

● The skills and experience of the employees and their self-leadership skills
● The Management systems and processes to help and support the experience and skills of the
employees and ensure consistency of service delivery.
● Experience and Learnings from other operations
Our Management team have worked on a number of offshore projects including but not limited to;
Project Company Key Project Scope Project Size $
Ichthys Gas field
Development, Western Australia.
Heerema Marine
Contractors.
230M
Chevron – Domgas Australia
Exxon Mobil Malaysia
liwan 3‐1 Field Development
BHP Pyrenees Development
Project Australia
Cooec ‐ Panyu Field, China
Subsea construction and
FPSO hook-up
FPSO mooring (suction
piles, chain /wire)
Replacement.
Moorings replacement
Various values
from 100M to
250M
CLP Met Mast Installation China Light and
Power
10M
Woodside Energy North Woodside Rankin B jacket and
topside installation
100m
Victorian Desalination Project Thiess Drilling and installing
risers
200M
Woodside Vincent Project‐ North
West Australia
CNOOC
South China Sea
Philippines – Rubicon
OMV
Marri Field Project‐ New Zealand
Acergy Offshore Installation of Moorings,
and Hook‐up of APL buoy,
installation of
subsea flowlines and
structures.
‐ Install and commission
the TLS system on Toisa
Proteus
Galoc project, flowline and
umbilical
installation
Various values
40M to 160M

UCU field development UCU Thailand Major campaign installing
jacket, topsides, risers and
pipelines
220M
Baska Manta Australia
Kerisi/Kodeco Project Indonesia
G1 Project India
Buffalo Australia
Canyon Express Gulf of Mexico
Yolla Platform: Bass Strait Shelf
West Seno: Indonesia
Simpson, Victoria, Double Island
and Gypsy Development
Australia
Clough Offshore Subsea and topside
construction
Various values 2
20M to 120M
Kakap Clough
Engineering
Limited
Gas compression 65M
Asgard, North Sea
Terra Nova Moorings
(Canada)
Aquila Field Development,
Mediterranean
Curlew, North Sea
Saiclo ‐ JV with
Saipem and
Clough
Subsea construction Various
20 to 200M
East Spar Development, NW Shelf
Liuhua, South China Sea
Freeport Indonesia
Griffin Pipeline, Timor Sea
Pagerungan Island, Indonesia
Challas Venture, Timor Sea
Varaunus Island, NW Shelf
Skua Field, NW shelf
Wetar island, east timor ‐ North
Rankin “a” north west shelf
Clough Offshore Subsea construction Various 10m to
250M

ECHELON DELIVERABLES
Safety Health & Environment
Echelon is committed to supporting our people in the pursuit of success. This philosophy is also
applied to safety, health and the environment (SHE). Success means completing a day without injury,
maintaining 100% capacity to work and contributing positively to the environment.
To motivate our people we use positive language. We believe people are inspired to work towards a
positive outcome rather than to avoid a negative outcome. We adapt to local conditions on every site.
We develop customised Site SHE Management Plans that comply with client, government and our own
requirements. Working conditions vary on a day-to-day basis. To address this, we have embraced the
concept of adaptive safety, we recognise flexibility is needed when completing daily tasks. To support
this process we encourage our personnel to make informed decisions by providing relevant and easy to
access information. Essentially we create an environment promoting opportunities to learn and to draw
on their growing knowledge and experience.
Through being outcome focused Echelon is invested in continual improvement. We encourage
innovative thinking and are open minded when it comes to our approach to SHE. We are proving you
can have a different approach to SHE while at the same time maintain a structured management
system which is certified to AS/NZS 4801:2001 and AS/NZS ISO 14001:2004.

Quality
Echelon’s approach to Quality Assurance (QA) is to apply carefully considered QA whenever a process
is complex, has implications for other processes, or has wide or repetitious application. Our Quality
Management System is certified to AS ISO 9001:2008 and AS ISO 22000:2005.
To define our QA procedure we have adopted all ISO Quality Management Principles to ensure we
achieve a customer focused, user friendly quality system.
Integrated Document Management System
Echelon utilise the Google Apps platform for our integrated document management system.
Google Apps offers a cloud based document control system, filing system and document sharing
platform. The system is accessible remotely and connects all head office staff to remote site
management teams in real time.
By using this type of 24/7 operating system, our managers spend less time in front of a computer
screen and more time overseeing the daily operations. It also provides access to our operational
managers and group support function – a flexible system that offers a high level of business security
and also an integrated and consistent service approach.
Food Safety
We operate strict operating procedures to ensure that all food production is monitored, controlled and
verified using documented forms and registers to record process steps.
Every operation has a specific Food Safety Plan in place to ensure all hazards are identified, control
measures are put in place and verified using monitoring forms. Food safety plans are ISO accredited to
AS ISO 22000:2005.

FOOD
Cater Care will extend access to its General Manager – Food, Sean Anderson and his culinary team that
provide direction and minimum standards for our menus and food production. Utilising his vast industry
experience, Sean will direct the culinary team to focus on the key ingredients of successful food
service:
• An adaptable, cost effective and a seasonal approach to menu planning.
• The matching of high quality, fresh produce and wholesome ingredients.
• Consistent preparation and presentation of each dish.
Food Service System
Empowering and supporting our people offshore to achieve our commitments is of paramount
importance to us. With this in mind, the Food Service System (FSS) has been developed to clearly
explain the standards that support our food commitments in a logical and structured manner. Some of
the FSS modules include:
• Menu Planning for Satisfaction and Cost Control
• Presentation Standards – Team, Site and Food
• Hot Food Operating Standards
• Chilled Food Operating Standards
• Function Catering Operating Standards
• Food Standards Induction – New Starters
Each module is supported by a simple and visual standards document and training program.

Recipe Library
A key component of the FSS is the on-going development of our in-house recipe library which provides
our employees with approved and nutritionally balanced menus. This in-house library provides an
opportunity to:
• Achieve a high and consistent quality of food preparation, flavour and presentation.
• Minimise wastage (cost) in ordering, preparation, portioning and packaging.
• Provide 'one point' advice on a recipes nutritional breakdown and allergen content.
My Choices
We are acutely aware of the ‘healthy eating’ challenge Australia faces. Studies show that people with
good eating habits have lower medical costs, less compensation claims, less lost work days and are
more productive. As a result, we are committed to encouraging healthy eating by offering menu
choices that meet the ‘Australian Guide to Healthy Eating’ through our ‘My Choices’ program. The ‘My
Choices’ program focuses on moderation, variety and providing options and education to assist the
residents we cater for, to make informed choices at each meal.
We also recognise that ‘healthy eating’ can involve a range of medical, cultural, religious, lifestyle and
specialised dietary requirements. We value the safety, health and beliefs of the residents we cater for
and recognise that many individuals have allergies and intolerances to certain food types and
ingredients. Our approach to medical, cultural, religious and lifestyle specialised dietary requirements
through the My Choices program, follows current best practice, by ensuring that customers are
provided with accurate information in accordance with the requirements of the ‘FSANZ Food Standards
Code’.
The program is supported by a range of communication tools such as posters, ticketing, menu icons,
and allergen labelling which ensure that our residents are supported in making the right choices for
them.
HOTEL SERVICES

We understand the importance of a smiling face, and a welcoming environment at the end of a hard
shift. Competent attentive staff are focused on the comfort of residents and the efficiency of operations
- our service commitments underpin all of our activities.
The core aim of our hotel services is to competently manage the day-to-day running of our client’s
accommodation area from managing facility occupancy, room cleaning schedules and inventory,
administration support services, register of maintenance requests, and most importantly representing
our client and the vessel in a professional and friendly manner.
Cleaning Services
Ensuring customers are comfortable and provided with clean, well presented rooms is an important
element to providing a sense of home within an Echelon managed facility. Our team understand the
importance of delivering excellence when providing cleaning services and understand how important a
first impression is.
Our cleaning personnel are able to provide a full suite of services including:
• janitorial and cleaning
• personalised laundering service for residents
• linen laundering services
• asset lifecycle cleaning
The high standards we commit to achieve are strengthened with a number of cleaning procedures, staff
training and schedules, all designed to encourage a safe work environment for our staff and customers
as well as charting a clear set of standards.
Waste Management
We understand the requirements to minimise waste within an offshore facility, and ensure that all of our
procedures are in line with the varying client requirements (including quarantine where relevant).
We are committed to reducing our environmental footprint, and employ a wide range of strategies to
assist with managing these responsibilities. To achieve these objectives we can assist with:
• Identifying strategies to reduce the amount of packaging/waste material
• Deliver recycling programs designed to reduce waste and free up deck space
• Employ waste reduction control systems on site
The control systems include mechanised solutions (where relevant) such as;
• Compactor/balers/crushers

• Organic food waste processors
Echelon is a Quality Assured business with Environmental Management systems compliant with ISO
14001:2004. It is these operating systems that provide the framework for the way in which we perform
our daily operations in the area of waste management.
INDIGENOUS ENGAGEMENT
Echelon acknowledges and honours the Elders of all Indigenous peoples, past, present and future and
the many countries they belong to and care for. We recognise the rich cultural diversity that exists
across the areas we operate in, and that each area has its own language, country and cultural protocols
that need to be respected.
Echelon’s vision for reconciliation is to work together with Indigenous people to create strong,
sustainable futures through business, employment and education partnerships. Our vision is achieved
through two-way learning: sharing our specific business knowledge and technical expertise with
Indigenous peoples where appropriate, so they can build upon their current capabilities and gain
meaningful employment; and to support professional growth and to provide encouragement toward the
development of business opportunities.
Echelon will focus on listening and learning from Indigenous peoples about how to operate
appropriately on their country and to enter a mutually beneficial economic partnership while delivering
positive outcomes for Indigenous peoples in the areas of supplier development and contracting,
employment and training, and community engagement.
Our vision recognises that reconciliation is about moving towards a better understanding of the past
and how the past affects the lives of Indigenous peoples today, and our commitment to deliver our
vision reflects this.

CONCLUSION
Echelon name may be new to the market however the capability and experience behind it is certainly
not. Echelon is a Joint Venture between Oil & Gas Pty Ltd and Cater Care ensuring that our superior
knowledge of the offshore construction market combined with our reputation as an innovative and
quality food service company will provide a valuable outcome for our clients.
Safety and efficiency will drive our teams as we forge lasting relationships built on mutual respect and
integrity.
We look forward to the opportunity to share with you our vision of the value of working together.
Echelon, stronger together.

Echelon Offshore Group Capability Statement

Recommended

Recommended

More Related Content

What's hot

What's hot (14)

Viewers also liked

Viewers also liked (17)

Similar to Echelon Offshore Group Capability Statement

Similar to Echelon Offshore Group Capability Statement (20)

Echelon Offshore Group Capability Statement