This document provides information about managing and resolving conflicts through negotiations. It first defines what a conflict is, including struggles for power, armed conflict, and strong disagreements between groups. There are three underlying elements of a conflict: interests, alternatives, and identity. Conflicts can be resolved through various approaches like litigation, arbitration, mediation, and negotiations. The document then discusses listening skills and their importance for conflict resolution. It defines active listening as giving full attention to the speaker and displaying engagement, while passive listening involves little interaction between listener and speaker.

1. MANAGING AND RESOLVING
CONFLICT THROUGH
NEGOTIATIONS
Negotiations Skills Workshop

2. What is Conflict?
 Struggle for Power – War –Armed Conflict
 Strong disagreement between people, groups that results in often
angry argument
 A difference that prevents agreement

3. Elements Underlying a Conflict
1. Interests – Primary as well as secondary
2. Alternatives: BATNA; optimism qua litigation and arbitration
3. Identity: Irrational emotions preventing rational assessment

4.  Litigation
 Arbitration
 Mediation
Negotiations
Resolving
Conflict

5. • I'm a Senior Training Officer.
• I'm a certified learning and performance
professional.
• I'm excited to do this workshop with you!
Hi! My name is Ripley.

6. Why Listening Skills
Are Important

7. This self-evaluation is designed to help
you be more aware of your tendencies
and habits when it comes to listening.
Listening
Assessment
Activity:

8. Competencies for
Effective Listening

9. A proficient listener should
be able to comprehend the
information being conveyed.
That is, they can identify
the main ideas and
supporting details.

10. An effective listener should also be able to analyze
the information and make inferences and judgments.

11. Active and
Passive
Listening

12. Active
Listening
Active listening entails giving full
attention to and focus on the
speaker and comprehending the
information the speaker is sharing.
It also involves displaying verbal and
non-verbal signs and responses to
show the speaker the listener is
engaged in the discussion.

13. Passive
Listening
It is a form of one-way
communication where there is little
to no exchange between the
listener and the speaker.
Passive listening is when the listener
is silently participating and shows
no response to the speaker.

14. Thank you!
Do you have
any questions?

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