Conference

1. CEO & CHAIR SYMPOSIUM 2017
SPONSORS
SPEAKERS INCLUDE:
FIONA HOLLIER
CEO, Resolution Institute
JAMES PEARSON
CEO, Australian Chamber
of Commerce and Industry
JOHN HART
CEO, Restaurant &
Catering Australia
KEN MORRISON
Chief Executive, Property
Council of Australia
LINDA SMITH
CEO, The Royal Australasian
College of Physicians
LINDSAY MCMILLAN
Managing Director, Reventure
LORRAINE KERR
President, New Zealand
School Trustees Association
MARIA PALAZZOLO
CEO, GS1 Australia Ltd
NOEL ROWLAND
CEO, The Tax Institute
PAUL GREENBERG
Executive Chairman, National
Online Retailers Association
PETER BRADD
Founding Director and
Chairman, StartupAUS
SHAHANA MCKENZIE
CEO, Australian Institute
of Landscape Architects
LEARN • CONNECT • PROGRESS
12TH ANNUAL
CEO & CHAIR
SYMPOSIUM
2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE
Exclusive to CEOs & Chairs of associations, charities & other not-for-profit organisations
REGISTER BY23 DEC 2016
& SAVE!
ceo.associations.net.au #CEOCHAIR17

2. DAY PRIOR Wednesday, 1 February 2017
7:30pm
Optional Casual Dinner
Pony Dining • Eagle Street Pier, Brisbane
3 course meal. Drinks on cash bar basis.
DAY 1 Thursday, 2 February 2017
8:30am Registrations Open – Welcome Tea and Coffee
9:00am
Welcome to the 2017 CEO & Chair Symposium
John Peacock, General Manager, Associations Forum
9:10am
Welcome from Major Sponsor
Brisbane Convention Bureau
9:20am
Associations and a Competitive Australian Market
As Australia’s largest business association, the Australian Chamber
of Commerce and Industry is focused on improving Australia’s
competitiveness and practical policies that will help grow the economy.
James Pearson will explore:
• Top Ten in Ten: steps towards a more competitive Australia
• The role of associations in a competitive market
• Changes at the Australian Chamber, the strength and development of the
chamber movement and thought leadership
James Pearson, CEO, Australian Chamber of Commerce and Industry
9:55am
Creating Healthy Conflict between the Chair and the CEO
Appropriate conflict, addressed constructively, strengthens the relationship
between Chair and CEO and their leadership within an association.This session
includes practical techniques to:
• Focus on conflict as positive
• Communicate effectively to illuminate and explore differences
• Reach and act on outcomes
Fiona Hollier, CEO, Resolution Institute
10:30am Morning Tea
11:00am PARALLEL SESSIONS
A Online Selling for Associations
Associations need to sell their services online. National Online Retailers
Association’s Paul Greenberg, co-founder of DealsDirect.com.au, will discuss:
• Creating an association from scratch
• The opportunities and challenges of online retail
• EQ vs IQ - how they can impact leadership
Paul Greenberg, Executive Chairman, National Online Retailers Association
B A New Approach to Membership
In the current environment where the relevance of membership associations is
being questioned, a creative approach is required and ingrained ideas need to
be reexamined. Shahana McKenzie will explore:
• Understanding what members really want
• How Australian Institute of Landscape Architects has doubled its
membership and revenue
• The similarities between professional associations and sporting teams
Shahana McKenzie, CEO, Australian Institute of Landscape Architects
11:35am PARALLEL SESSIONSFacilitated by Associations Forum
A CEO Challenges and Solutions
Prior to the Symposium, CEOs will have the opportunity to share their current
external, internal or structural challenges. In this session, CEOs will discuss
these relevant issues, with solutions being workshopped by their peers.
B Chairs Workshop
Being President or Chair requires people skills for working with the Board and
the CEO. This session is an opportunity to share issues that arise as head of the
Board and workshop ways to overcome them.
1:00pm Lunch
2:00pm
Change Management
In today’s work environment, rapid and constant change is the norm.
Keeping up with technology, environmental factors and structural
changes, causes added challenges to the workplace. This session will help
you understand yourself, your team and change principles to improve
communication,build stronger teams, reduce conflict
and increase employee engagement.
Rob Barnes, General Manager, Aptify Australia
2:30pm PARALLEL SESSIONS
A The Future of Work
The way people work and interact is dynamic and ever-changing. An expert
panel will explore the current trends, in particular:
• Challenges of employee satisfaction and purpose
• Changing workplaces - remote, digital, co-working spaces and nature of
workplace structures.
• The impacts of multi-generational workforces and technology
Dr Lindsay McMillan, Managing Director, Reventure
Tharani Jegatheeswaran, Partner – Social Impact Consulting, Deloitte
B Creating an Innovative Association
Innovation is a tool, which associations can utilise to adapt to different
challenges, markets and the changing needs of their members. Experts on
innovation will explore practical steps association executives can take to
become more innovative.
Peter Bradd, Founding Director and Chairman, StartupAUS
Associate Professor Gavin Nicholson, QUT Business School
3:40pm Afternoon Tea
4:10pm
Evolving an Acclaimed Institution
The Royal Australasian College of Physicians plays a respected role in
Australian medicine. CEO Linda Smith will explore:
• The scale of volunteer investment in physician training and accreditation
• Change management with a conservative membership
• Attributes for managing a major organisation
Linda Smith, CEO, The Royal Australasian College of Physicians
4:25pm
Growing an Association over 30 years
GS1 is the organisation behind barcodes and much more to do with unique
identification. CEO Maria Palazzolo will discuss:
• Changing roles from being 1 of 2 to being head of 150 staff
• How GS1 has adapted and innovated through the years
• The personal journey to becoming a leader over 30 years
Maria Palazzolo, CEO, GS1 Australia
4:40pm
Taking Leadership of Education within your Profession
In 2012 The Tax Institute introduced an international designation to Australia
and, in 2014, became a higher education provider - two significant reforms.
CEO Noel Rowland will explore:
• Becoming an in-house higher education provider
• Introducing an international designation to Australia
• Tips for making a CEO’s life not-too-taxing
Noel Rowland, CEO, The Tax Institute
4:55pm
CEO Insights
This panel brings together experienced CEOs to share insights on:
• What it takes to be an effective CEO
• Challenges of running small and large associations
• Interaction with Chairs and Board members
Linda Smith, CEO, The Royal Australasian College of Physicians
Maria Palazzolo, CEO, GS1 Australia
Noel Rowland, CEO, The Tax Institute
5:30pm End of Day 1
6:45pm
Symposium Dinner Sponsored by Tourism New Zealand
Gallery of Modern Art • Stanley Place, Cultural Precinct, South Bank, Brisbane
Associations Forum Pty Ltd PO Box 810 Artarmon NSW 1570, Australia +61 2 9904 8200 ceo.associations.net.au
PROGRAM CEO CHAIR SYMPOSIUM
2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE

3. DAY 2 Friday, 3 February 2017
8.00am Arrival Tea and Coffee
8:30am
NFP Tax Concessions
There are a number of NFP tax concessions available depending on the type of
NFP organisation. Have you got your concessions right? This session will cover:
• What concessions are available – State and Federal
• Review of your entitlements
Andrew Lam, Director – Taxation, Hill Rogers
Avoiding Fraud
With fraud becoming more common, it is important that Boards and
CEOs place a strong emphasis on fraud prevention and fraud deterrence.
This session will cover:
• What the Board and CEO can do to protect their organisation
• Importance of effective internal controls
Vishal Modi, Director – Audit and Assurance, Hill Rogers
9:00am
Building on Strength – Fresh Vision and Renewal
Organisational renewal is a challenge for every association. How do successful
organisations re-imagine their future and deliver more for members?
The Property Council of Australia is one of the country’s leading industry
bodies; a position established under its long term and respected former CEO.
It is now undergoing a major renewal under new leadership. Chief Executive
Ken Morrison presents a case study in renewal and repositioning relevant to
any association.
Ken Morrison, Chief Executive, Property Council of Australia
9:35am
Transforming Structure whilst Maintaining Advocacy
Restaurant Catering Australia has transformed into a unitary body over
recent years. CEO John Hart will explain:
• The journey from federation to single entity
• Fighting for industrial relations reform
• Association management and governance principles and observations
John Hart, CEO, Restaurant Catering Australia
10:10am Morning Tea
10:40am
Event Collaboration between Australia
and New Zealand Associations
Samantha Kent, Business Events Bids Manager – Australia,
Tourism New Zealand
10:50am
Being Chair of the Board of an Association of Boards
New Zealand has a system of Boards of public schools, which have authority
and accountability. Of these Boards, over 90% join New Zealand School
Trustees Association. President Lorraine Kerr will discuss:
• The role of school Boards in better education
• Governance issues that commonly arise for school Boards
• Personal considerations in being a Chair
Lorraine Kerr, President, New Zealand School Trustees Association
11:10am
Chair Insights
This panel brings together three experienced Chairs of Boards to share their
insights on:
• What it takes to be an effective Chair
• Working with CEOs to advance the association
• Key governance issues for Boards
Deborah Kent, Immediate Past President and Treasurer,
Association of Financial Advisers
Lorraine Kerr, President, New Zealand School Trustees Association
Michael Bell, President, Coeliac Australia
12:00pm
Social Media Risks: How to Un-friend and Un-follow
Social media can be an incredibly important and useful tool, both personally
and professionally. However, social media use carries a high inherent risk. Many
people and businesses claim they understand the risks, yet surprisingly the
media is regularly reporting on people facing serious consequences due to
their poor social media use. This session will guide you
through social media risk management.
Christie Boucher, Risk Services Manager, Guild Insurance
12:30pm Lunch
1:30pm
2017 Salary Survey Findings
The Associations Salary Survey Report will be released, with key trends
highlighted for the interest of CEOs and Chairs.
Mark Werman, Managing Director, Wentworth Advantage
1:45pm
Association Roundtable Facilitated by Associations Forum
Prior to the Symposium, delegates will have the opportunity to share the
current issues their associations are facing. This session will give CEOs and
Chairs the opportunity to discuss these challenges with their peers.
2:15pm
The Political Landscape in 2017
The Federal government has a tiny majority and the Senate balance means
that legislative changes are uncertain. With this background, our panel
will discuss:
• How associations can achieve successful policy outcomes
• Current challenges and opportunities facing different industries and
professions
• The future of the political landscape
Political panel speakers to be advised
3:05 pm
Closing Comments
John Peacock, General Manager, Associations Forum
3:15pm Close CEO Chair Symposium
Check ceo.associations.net.au for the latest program updates.
Book now on +61 2 9904 8200 or online #CEOCHAIR17
PROGRAM CEO CHAIR SYMPOSIUM
2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE
Delegates and speakers at last year’s CEO Chair Symposium

4. You can also register and book your accommodation online at ceo.associations.net.au
EVENT REGISTRATION EARLY BIRD UNTIL 23 DEC 2016 AFTER 23 DEC 2016
Member CEO or Chair (single registration) n $1,095 n $1,350
NFP Non-Member CEO or Chair (single registration) n $1,550 n $1,760
Member CEO and Chair Package (price per person for two registrations) n $985 n $1,215
REGISTRATION FEE $
REGISTRATION DETAILS
Title Name Job Title
Organisation Phone Fax Mobile
Address for correspondence
Suburb State Postcode
Email Twitter handle
Dietary requirements
n I consent to having my email address distributed to event attendees n I consent to having my email address distributed to event sponsors
SYMPOSIUM DINNER (INCLUDED IN REGISTRATION)
I will be attending the Symposium Dinner on 2 February at the Gallery of Modern Art (GOMA) n Yes n No
OPTIONAL EXTRAS
n Extra guest ticket for the Symposium Dinner on 2 February $130
n Optional Casual Dinner on 1 February at Pony Dining, Eagle Street Pier (Drinks on a cash bar basis) $65
n Extra guest ticket for the Casual Dinner $65
Guest name Guest dietary requirements
ASSOCIATIONS FORUM MEMBERSHIP
n My NFP organisation is a Member of Associations Forum
n My NFP organisation wishes to join Associations Forum n Bronze $660 n Silver $1,320 n Gold $1,980
For membership enquiries please contact Claire Bell, Membership Engagement Manager, on membership@associations.net.au
YOUR CHALLENGES
Please share with us your current challenges or issues you would like to discuss. These responses will be used to guide interactive workshops during the Symposium.
PAYMENT DETAILS
n Please invoice TOTAL $
Iwishtopayby n chequein$AUDpayabletoAssociationsForumPtyLtd or n Visa n MasterCard n AMEX#
n Diners#
n ElectronicFundsTransfer(Wewillsupplydetails)
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Name of Cardholder Expiry Date / Signature
All prices indicated include GST. Tax invoice will be supplied. Associations Forum Pty Ltd ABN 53 105 365 160. # Please note: AMEX and Diners incur a 4% surcharge.
Please return form and payment to:
Associations Forum Pty Ltd PO Box 810, Artarmon NSW 1570 or fax to +61 2 9411 8585 or email to lucy@associations.net.au OR Register online at https://ceo.associations.net.au/register.html
ACCOMMODATION PARTNER
To view and book accommodation via our accommodation provider Ozaccom+, please visit our website at http://ceo.associations.net.au
Ozaccom+ was established in 1992 and today, is a collective of specialty conference support teams providing the following services:
• Ozaccom+ Conference Services – Event Management Consultants • Ozaccom+ Abstract Management • Ozaccom+ Registration Management
• Ozaccom+ Accommodation Management • Ozaccom+ Travel Management • Ozaccom+ Tour Management • Ozaccom+ owned event software, Event Palette.
Scholarship Enquiries: Two reduced rate scholarships are available for under-resourced associations and charities. Please contact Veronica Zaghloul, Events Manager - veronica@associations.net.au
Payment Terms: Invoices have a payment term of 14 days from the date of issue. All invoices must be settled prior to the event. Registrations received within 14 days of the commencement of the event need to be settled
immediately. Failure to make payment as required may result in cancellation of registration.
Refunds and Cancellations Policy: A full refund will be provided for all cancellations received in writing one month prior to the event. No refunds will be given for any cancellations received within a month of the event or for
non-attendance on the day. Delegate substitutions may be made at any time subject to the communication to and approval by Associations Forum. If a replacement delegate is not a member, the non-member fee will apply and
the difference must be paid immediately and prior to the event.
Visit ceo.associations.net.au/terms-and-conditions.html for full terms and conditions.
REGISTRATION CEO CHAIR SYMPOSIUM
2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE