AGE07 The Australian Future of Aged Care Summit

Key Speakers: Key beneﬁts
of attending:
The Australian
Future of Aged Care Summit
30th
August - 1st
September 2016 | Sheraton on the Park, Sydney
Navigating reform and taking a future focus in service delivery
Professor Martin Green
Chief Executive Ofﬁcer
Care England, UK
Dr Susan Koch
Former Director
Royal District Nursing
Service (RDNS)
Former Chair
Ministerial Dementia
Advisory Group
Ed Harding
Director
Health Policy
Partnership, UK
Gary Barnier
Opal Aged Care
Member
Aged Care Sector
Committee, Department
of Social Services
Cameron O'Reilly
Chief Executive
Aged Care Guild
Paul Ostrowski
Care Connect
Professor Richard Osborne
NHMRC Senior Research
Fellow
Deakin University
Ray Glickman
Amana Living
Elizabeth Drozd
Australian Multicultural
Community Services
Catherine Daley
Integrated Living
Australia
Stelvio Vido
Spectrum Migrant
Resource Centre
Professor Matthew Parsons
Board Member
Waikato District Health
Board (NZ)
T | 61 2 9247 6000 F | 61 2 9247 6333 E | registration@akolade.com.au W | akolade.com.au Produced by:1
• Gain insights on all key
upcoming aged care
reforms in 2017
and beyond
• Embed innovative
resourcing strategies
to prepare for growth
and scalability
• Implement cutting edge
technology to support
CDC administrative
requirements
• Leverage future consumer
centred service design
and delivery models
• Utilise latest assistive
technologies to strengthen
your service delivery
• Adopt tools to strengthen
and embed quality across
your organisation
• Effectively integrate your
home care and CDC
packages
Over 30+ Speakers! View full speaker line-up inside
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The Australian Future of Aged Care Summit
KEY SPEAKERS:
Professor Martin Green
Care England, UK
Paul Ostrowski
Care Connect
Professor Richard Osborne
NHMRC Senior Research
Fellow
Deakin University
Ed Harding
Director
Health Policy
Partnership, UK
Ray Glickman
Amana Living
Dr Susan Koch
Former Director
Royal District Nursing
Service (RDNS)
Former Chair
Ministerial Dementia
Advisory Group
Elizabeth Drozd
Australian Multicultural
Community Services
Cameron O'Reilly
Chief Executive
Aged Care Guild
Catherine Daley
Integrated Living Australia
Ralph Warburton
Chief Financial Officer
Catholic Healthcare
Gorm Kirsch
Managing Director
Home Nursing Group
Peter Scutt
Executive Director
Better Caring
Karen Jordan
General Manager -
Community Services
Montefiore Home
Mary Delahunty
General Manager Business
Development and Policy
HESTA
Professor Lynn Chenoweth
Director, Dementia Collaborative
Research Centres
Professor of Nursing
Centre for Health Brain Ageing
Petra Westphal
National Manager -
Homecare
Arcare Aged Care
Gavin Hudson
Queensland State Manager
KinCare
Walter de Ruyter
Service Manager
Uniting
Dawn Yates
Executive Officer
Seniors Recreation
Council of WA
Irene Stein
Operations Manager -
Homecare
SummitCare
Ellis Blaikie
Senior Policy Adviser
Combined Pensioners and
Superannuants Association
Professor Matthew Parsons
Board Member
Waikato District Health
Board (NZ)
Andrea Morello
Health Services Manager,
Flinders Human Behaviour
and Health Research Unit
Flinders University
Dr Joanne Curry
Adjunct Associate Professor
Western Sydney University
Ingrid Burkett
Associate Director
Co-Design &
Systems Change
The Australian Centre
for Social Innovation
Steven Strange
Health Metrics
Stelvio Vido
Spectrum Migrant
Resource Centre
Carole Bain
General Manager - Country
Services
Silver Chain Group
Samantha Edmonds
Manager - Ageing and Aged
Care Projects
Silver Rainbow - National
LGBTI Health Alliance
Jess Johnson
Account Director
MDF Group
Dr Rachel Winterton
Research Fellow
La Trobe University
Gary Barnier
Opal Aged Care
Member
Aged Care Sector Committee,
Department of Social Services
Professor Jeffrey Soar
Chair Human Centred Technology
School of Management and
Enterprise, University of
Southern Queensland
Robert Bowden
Director
PhysioXtra, Xtra Home
Care and WorkXtra
Aged Care
Jey Thani
Executive General Manager
Vivir Healthcare
Jenny Mowatt
General Manager -
Business Operations
Vivir Healthcare

A very interesting and
entertaining conference.
– Maxine Scicluna, ACT Health
To ensure a timely, relevant event program with strong coverage of the most pressing concerns relating to the sector, this
inaugural summit is being steered by the following expert stakeholders in aged care:
LETTER FROM THE CHAIR:
!
Very informative session which allowed me to gauge
the sectors position on recent legislative changes.
— Sheliah Cummins, Care Options
TESTIMONIALS:
ADVISORY PANELS:
Dear Colleague,
As the National Aged Care Reform continues into 2017, major transitions are in process for the aged care
sector. It is clear that the reform calls for a period of reinvention and innovation in business models and
service provision. As the reforms put choice into the hands of consumers, the sector must undergo structural
and technological transformation which will allow access, choice, diversity of services and differentiation.
Technological architecture will be a critical factor in driving improved efﬁciency, productivity and the quality
of care delivery.
Akolade’s Australian Future of Aged Care Summit 2016 will shine a spotlight on upcoming policy shifts as well as structural and
implementation challenges for aged care providers. Beyond these pressing regulatory and market shifts, this summit will also
provide timely insights into innovations in aged care design and delivery, future-focused service offerings, and the latest
developments in digital and assistive technologies.
Sector leaders and early adopters will offer keen insights into how technology and innovative services have enhanced person
centred care models.
We invite you to join us for three days of insightful and timely discussions on the future of Australian aged care.
Kind regards,
Catherine Daley
Integrated Living Australia
Chair, Opening Plenary
Lee Thomas
Federal Secretary
Australian Nursing and
Midwifery Foundation
Professor Elizabeth Beattie
Director - Dementia
Collaborative Research Centre
Queensland University of
Technology
Cameron O'Reilly
Chief Executive
Aged Care Guild
Andrea Morello
Health Services Manager,
Flinders Human Behaviour
and Health Research Unit
Flinders University
Professor Julie Byles
Director Research Centre for
Generational Health and
Ageing Faculty of Health
University of Newcastle
Samantha Edmonds
Manager - Ageing and Aged
Care Projects
Silver Rainbow - National
LGBTI Health Alliance

9:10 National aged care reform and the future of
aged care
• Examining trends in aged care and indicators for the
national reform
• Transitioning to a consumer directed system - policy
drivers for change
• Implications of 2017 regulatory reform for business
models and service provision
Gary Barnier, Chief Executive Officer, Opal Aged Care,
Member, Aged Care Sector Committee, Department of
Social Services
9:40 Adapting to a changing funding and policy
environment
• Exploring why more services are needed due to
demographic change
• Outlining the importance of having a long term plan
for governments across the globe
• The solutions lie with providers, not with
Commissioners or Governments
Professor Martin Green, Chief Executive Officer, Care
England, UK
CONFERENCE DAY ONE | TUESDAY, 30TH
AUGUST 2016
CONSUMER DIRECTED AGED CARE REFORM OVERVIEW I 9:10am to 11:20am
I enjoyed the interaction and the ability to work with others in the
sector from across the country. Good learning experience.
— Carole Bain, Silver Chain
10:10 Superannuation: Through the looking glass
• Investing for change in social projects
• HESTA advocacy on women and low paid HACs
workers
• Major policy changes over history and the recent
ones we face
• Worldwide challenges and how we stack up
Mary Delahunty, General Manager Business Development
and Policy, HESTA
10:40 Health Data in Cyberspace – Security, Sovereignty
and Privacy
• Exploring legal frameworks, obligations and
penalties
• Determining the safety of your health data
• Reviewing best practice in data services
procurement
Steven Strange, Chief Executive Officer, Health Metrics
8:00 Registration opens 9:00 Opening remarks from the Chair
Catherine Daley, Chief Executive Officer, Integrated
Living Australia
11:40 Cutting the administrative burden of aged care
case management using paperless technologies
• Maximising operational efficiency through transitioning
to a paperless case management system
• Managing the cost and administrative burden in itself
of this kind of major organisational change
• Exploring case examples of successful shifts towards
electronic systems
Karen Jordan, General Manager - Community Services,
Montefiore Home
12:10 Maximising workforce efficiency by using
innovative technology platforms
• New models for home support and care – connecting
consumers and carers
• Empowering both consumers and carers through
innovation
• Differentiating your organisation through technology
use in service practice
• Engaging the consumer about innovative home
support packages
Peter Scutt, Executive Director, Better Caring
11:40 What will Allied Health services look like in a
consumer directed and fee for service model
• Understanding contemporary consumer expectations
in a changing policy environment
• Working above and beyond the aged care standards
to drive innovation
• Ideas and Innovation of allied health services
discussed and presented
• Where is the money coming from the pay for services
to meet consumer needs
Robert Bowden, Director, PhysioXtra, Xtra Home Care and
WorkXtra Aged Care
12:10
Please choose from Stream A or Stream B to enhance your conference experience I 11:40am to 3:10pm
STREAM A:
ORGANISATIONAL ADAPTATION TO CDC
STREAM B:
TECHNOLOGY SUPPORTING THE CDC TRANSITION
Chair: Irene Stein, Operations Manager – Homecare,
SummitCare
Chair: Professor Matthew Parsons, Board Member,
Waikato District Health Board (NZ)
12:40 Networking luncheon
11:20 Morning refreshments

1:40 Responding to digital disruption in the emerging
CDC market
• Addressing the increase in sophistication of service
delivery
• Discussing the future of CDC: Is it an ‘Uber’
opportunity for professionals?
• How will aged care providers adapt, survive and
prosper
Walter de Ruyter, Service Manager, Uniting
2:10 Managing and responding to challenges posed
by rural population ageing
• Key challenges of introducing CDC in rural and
regional communities
• Accounting for choice and diversity among rural and
regional populations
• Examining the social aspects of ageing in rural areas
and facilitating healthy ageing
Dr Rachel Winterton, Research Fellow, La Trobe University
2:40 Ensuring systems integration between
management of different packages
• Integrating HCP and CHSP package delivery into
care planning
• Implementing best practice processes and systems
to enable systems integration
• Managing workforce allocations between multiple
packages effectively, minimising confusion
Catherine Daley, Chief Executive Officer, Integrated Living
Australia
1:40 Delivering support, opportunity, access and equity
to CALD ageing communities
• Pros and cons of the current aged care reform:
A multicultural perspective
• Providing flexible community aged care to overcome
service barriers
• Improving independence and support for
CALD communities
Elizabeth Drozd, Chief Executive Officer, Australian
Multicultural Community Services
2:10 When the government comes knocking: Ensuring
preparedness to return unspent package funds
• Employing best practice budgetary management to
ensure funds are allocated accurately
• Buffering against additional costs through service
pricing
• Understanding how unspent package funds will be
refunded, processes and key dates to be mindful of
Petra Westphal, National Manager – Homecare, Arcare
Aged Care
2:40 Ensuring a smooth transition towards consumer
directed care in rural and regional communities
• Key challenges of introducing CDC in rural and
regional communities
• Handling assessment and case management in a
small pool of care providers
• Making sure that culturally and linguistically diverse
community members don’t slip through the gaps
Carole Bain, General Manager - Country Services, Silver
Chain Group
3:30 Workforce planning: meeting the staffing
demands of a changing aged care sector
• Attracting and retaining talent and fostering
empowerment and career progression
• Skilling a diverse and reform-responsive aged care
sector with a strong consumer focus
• Ensuring the best quality care in an increasingly high
demand, independent and distributed workforce
Jey Thani, Executive General Manager, Vivir Healthcare
Jenny Mowatt, General Manager - Business Operations,
Vivir Healthcare
4:00 Developing a market-driven approach in the
context of aged care reforms
• Refocusing the organisation on market-driven
fundamentals
• Identifying the key service and product components
• Understanding underlying cost structures and
establishing market pricing
Ray Glickman, Chief Executive Officer, Amana Living
4:30 Focus on nursing in the aged care sector
• Role of registered nurses in aged care to deliver
specialist, safe and quality care
• Examining the challenges for nursing in a diversity
of aged care settings
• Perspectives on the Aged Care Road Map and the
ongoing reform
Adjunct Professor Kylie Ward, Chief Executive Officer,
Australian College of Nursing
5:00 Reflecting upon the New Zealand experience
• Applying lessons learnt to the CHSP transition
• Managing the shift to needs based care fee
structures
• Demonstrating continuous improvement in wellness
and reablement
• Understanding restorative support in preparing
a request for proposal (RFP’s)
Professor Matthew Parsons, Board Member, Waikato
District Health Board (NZ)
Akolade is pleased to offer a select number of scholarships for consumers and family members who would
ordinarily be unable to attend this event. To apply, please contact info@akolade.com.au
3:10 Afternoon refreshments
CLOSING PLENARY I 3:30pm to 5:30pm
5:30 Closing remarks and end of conference day one
5:40 Networking drinks reception
CLOSING NETWORKING AND DRINKS RECEPTION

8:00 Registration opens
9:00 INTERNATIONAL KEYNOTE ADDRESS
The global state of play in person-centred care
• Examining key findings of the UK Health Foundation
and Health Policy partnership International
Environment scan in person-centred care
• Progress to date in implementing the principles of
person-centred care worldwide
• Building a global picture of key contributors
involved in person-centred care
Ed Harding, Director, Health Policy Partnership, UK
(Live webcast)
9:40 Health literacy: An emerging patient centred
philosophy in aged care
• Examining the role of health literacy as a paradigm
in transforming aged care towards a stronger focus
on consumer needs
• Taking an overview of the Ophelia principles and
their power in improving care outcomes
• Practical examples of health literacy implementation
Professor Richard Osborne, NHMRC Senior Research
Fellow, Deakin University
10:10 In a pure CDC world, is there a future for the
brokerage model?
• Perspectives on what choice means for its customers
• How this existential moment has led Care Connect
to rethink who its customers are and helped engage
its workforce
• How will the Case Management profession evolve
• How we could use digital technologies to facilitate
choice and best practice.
• What the future market will look like
Paul Ostrowski, Chief Executive Officer, Care Connect
10:40 Building collaborative partnerships for best
practice service delivery
• Taking a networked approach to care delivery – working
together to take a holistic view of the needs of the client
• Brokering successful lasting partnerships and
managing challenges in collaboration
• Comparing success stories of coordinated cooperative
partnerships for best practice service delivery
Andrea Morello, Health Services Manager, Flinders Human
Behaviour and Health Research Unit, Flinders University
CONFERENCE DAY TWO | WEDNESDAY, 31ST
AUGUST 2016
THE FUTURE OF CONSUMER CENTRED AGED CARE SERVICE DESIGN AND DELIVERY I 9:10am to 11:00am
8:50 Opening remarks from the Chair
Ray Glickman, Chief Executive Officer, Amana Living
11:40 E-health and digital health transformation
in aged care
• Achieving improved health outcomes in aged care
through digital technologies
• Moving from innovative pilots to practical delivery
and scalability
• Tracking key improvement targets: cost, quality
and accessibility
• Enabling inclusion for CALD
Stelvio Vido, Chief Executive Officer, Spectrum Migrant
Resource Centre
12:10 Smart Ageing and Independent Living (SAIL)
• The development and deployment of assistive and
medical technologies
• Interdisciplinary approaches to drive smart technologies
• Implications for quality of life and healthcare for users
• The business case for assistive technologies
Professor Jeffrey Soar, Chair Human Centred Technology,
School of Management and Enterprise, University of
Southern Queensland
Please choose from Stream A or Stream B to enhance your conference experience I 11:40am to 3:10pm
STREAM A:
ASSISTIVE TECHNOLOGY IN AGED CARE
STREAM B:
IMPROVING QUALITY IN AGED CARE
11:10 Morning refreshments
12:40 Networking luncheon
11:40 Taking a quality based approach to aged care
in Australia
• Trends and innovation in ageing and aged care
• Quantifying quality: evidence based care and quality
indicators of care
• Examining best practice care governance models in
aged care settings
Ingrid Burkett, Associate Director Co-Design+Systems
Change, The Australian Centre for Social Innovation
12:10 The consumer centric future of dementia care
• Statistics on the current and future impact of
dementia in Australia
• Exploring forward leading approaches to dementia care
• Strengths and challenges in providing best practice
dementia care in an increasingly consumer directed
care environment
Dr Susan Koch, Former Director, Royal District Nursing
Service (RDNS), and Former Chair, Ministerial Dementia
Advisory Group
1:40 From “cost” to “value” – navigating the transition
from underspend to profit
• Many organisations have relied on underspend for viability
• Underspends are not transparent, nor an appropriate
use of taxpayer money
• Organisations need to navigate a transition to real viability
(profit) based on an articulated value proposition
• This presentation will assist organisations to consider the
benefits they offer, the value of those benefits and how
to market themselves
Gorm Kirsch, Proprietor & Managing Director, Home
Nursing Group
1:40 Changes in care models and the implications
for care workers
• The impact of emerging models of care on the aged
care workforce
• Delivering quality assessments and care to people
with diverse care needs
• Collaboration and advocacy with multiple stakeholders
• Providing psycho social support
Professor Lynn Chenoweth, Director, Dementia
Collaborative Research Centres, and Professor of Nursing,
Centre for Health Brain Ageing
Chair: Walter de Ruyter, Service Manager,
Uniting
Chair: Elizabeth Drozd, Chief Executive Officer,
Australian Multicultural Community Services

2:10 How a structured maintenance system will reduce
costs and operational risks
• How to establish a structured maintenance process
to ensure regulatory compliance and reduce overall
costs
• Typical cost leakages and how they can be avoided
• Maximise the efficiency and effectiveness of the
living environment
Jess Johnson, Account Director, MDF Group
2:10 CASE STUDY
Successes of Silver Rainbow’s LGBTI aged care
training and accreditation program
• Exploring progress to date in creating safer and more
supportive care environments for LGBTI clients
• LGBTI training and Rainbow Tick accreditation
programs
• Creating differentiated standards for LGBTI friendly
care organisations at a My Aged Care level
Samantha Edmonds, Manager, Ageing and Aged Care
Projects, Silver Rainbow, National LGBTI Health Alliance
With the number of people over 65 set to double by 2040 there is
an urgent need to extend the access, availability and reach of
aged care services to meet new demand. Equally as national
policy reform focuses on consumer directed care the sector must
implement organisational and cultural change and service
innovation to meet the changing demands.
In this workshop delegates will:
• Develop key strategies to re-design thinking and embed
innovation within organisational culture
• Addressing the emerging trends and expectations in
ageing and aged care
• Consider how to innovate services provision and future
planning as your organisation adapts to changing sector policy
and regulatory contexts
• Discuss the strategies for working amidst sector flux to redefine
success through learning what could lead to better outcomes
• Learn how to developing reflective practice, build innovation
capacity and embed innovation capability
Drawn from a well-received program delivered for a number of
years by Flinders Human Behaviour and Health Research Unit, this
interactive workshop provides opportunities for supported practice
and skill development in motivational interviewing and techniques
to empower aged care consumers. The session will run through
practical tools that you can use to engage and partner with your
clients to set goals, develop a consumer directed care plan and
support lifestyle behaviour changes.
In this workshop delegates will:
• Build confidence in communication skills
• Learn strategies for improved engagement and communication
with clients, families and peers
• Practice motivational strategies to support clients to engage
in goal setting and behaviour change
• Take part in a supported opportunity to develop a client
centred care plan that is responsive to cultural requirements
• Develop a better understanding of how to motivate clients to
achieve their goals, be involved in planned reviews and make
changes to plans to accommodate their best possible care
outcomes
Goal setting strategies for consumer directed care The future of ageing and how to design
for continuous innovation
POST CONFERENCE WORKSHOPS DAY THREE | THURSDAY, 1ST
SEPTEMBER 2016
Workshop A | 9:00am – 12:00pm Workshop B | 1:00pm - 4:00pm
Facilitator:
Andrea Morello
Health Services Manager, Flinders Human
Behaviour and Health Research Unit
Flinders University
Facilitator:
Ingrid Burkett
Associate Director Co-Design & Systems Change
The Australian Centre for Social Innovation
4:20 Roundtable and Summit Communique Session
Closing the gaps of Australia’s approach to
consumer directed care
This interactive round table session will engage all delegates
to share their learnings across the two days of discussions.
Findings of this session will be summarised into a summit
communique, bringing together the key outcomes. Take part,
share your take home lessons from the conference and have
your say on the future of aged care in Australia.
4:50 Close of day two and end of the conference
CLOSING PLENARY I 3:10pm to 4:50pm
3:10 Bringing a spirit of fun to senior life through
LiveLighter Aged Care Games
• Why do we need to explore and embed physical and
social interaction programs within the aged care
service delivery
• An overview of the history of the LiveLighter Aged
Care Games and the outcomes thus far
• Opportunities for expanding on recreation programs
like this with an aged care market increasingly
focused on home based care
Dawn Yates, Executive Officer, Seniors Recreation Council
of WA
3:40 FOCUS SESSION
Overcoming financial volatility in the move
towards CDC
• Managing volatility and uncertainty of client supply
in a market environment where the consumer decide
• Diversifying aged care portfolios where possible to
foster financial stability
• Examining successful strategies to reduce financial
uncertainty in a changing sector
Ralph Warburton, Chief Financial Officer, Catholic
Healthcare Services
2:40 Afternoon refreshments

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