1. CA#WATS#2014#
In#The#Real#World#
Antony#Askew#

2. Agenda#
• Latest#Versions#
• Upgrade#Paths#
• Dependencies#
• A#Few#Tips#
2#

3. Upgrade#Paths#
• Latest#SoDware#versions:#
– AE#r11.3.6#INCR1#
– WCC#r11.3.6#INCR2#
– EEM#12.51#(bundled)#
– System#Agent#r11.3#SP4#
– iXp#r11.3.5#INCR4#
– iDash#r11.3.6#INCR1#
All#Supported#on#Windows#2012#and#RedHat#6#
10#

4. Inter#Dependencies#
• AE#r11.3.6#requires#EEM#12.51#/#WCC#r11.3.6#
• EEM#12.51#requires#nothing#
• WCC#r11.3.6#requires#EEM#12.51#
• System#Agent#r11.3#SP4#requires#nothing##
• iXp#r11.3.5#INC4#requires#iXp#11.3.5#
• iDash#r11.3.6#INCR1#requires#nothing#
17#

5. 24#
In#Place#Upgrades?#
• AE#r11.3.6#In#Place#Upgrade#Z#SUPPORTED#
• EEM#12.51#In#Place#Upgrade#Z#SUPPORTED#
• WCC#r11.3.6#In#Place#Upgrade#–#NOT#SUPPORTED#
• System#Agent#r11.3#SP4#–#Maybe!#
• iXp#r11.3.5#In#Place#Upgrade#–#SUPPORTED#
• iDash#r11.3.6#In#Place#Upgrade#Z#SUPPORTED#

6. 25#

7. 26#
Recipe#for#Success#
• EEM#and#WCC#–#run#them#on#different#servers#to#AE!#
– EEM#and#WCC#can#share#servers,#or#be#separate#
• Upgrade#EEM#and#WCC#first#
– Build#new#EEM/WCC#offline,#copy#exisfng#EEM#policies#
across#
– Test#
– When#ready,#switch#AE#over#

8. 27#
Recipe#for#Success#
• Upgrade#AE#in#place#
• Upgrade#iXp/iDash#in#place#

9. 28#
The#System#Agent#
• If#it#came#from#the#AE#DVD,#upgrade#it#from#the#AE#DVD#
• If#it#came#from#the#Agent#DVD,#upgrade#it#from#the#Agent#
DVD#
• If#you#cannot#do#these,#be#careful!#
– Agent#DVD#default#configurafon#differs#from#AE#DVD#default#
configurafon#
– Addressed#in#SP4#

10. 29#
Other#Tips#
• Use#the#latest#/#64#bit#Agent#
• Beware#of#“The#EEM#Uninstaller#that#Doesn’t”#
– Windows…#cleanup#tool#
– Linux…lsm#may#be#required#
• Beware#of#Common#Components#
– Locafon#
– Versions#

11. 30#
And#Finally…#
• # hkp://communifes.ca.com#
– Discussions#
– Documents#
– Announcements#
– Ideas#/#Enhancement#requests#

12. That’s#It#
Any#quesfons?#
31#