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TuleapCon2017-Case-Study-Orange

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With more than 4.000 active projects and 6.000 users, Orange shows 3 different business cases of Tuleap tool within the organization.

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TuleapCon2017-Case-Study-Orange

  1. 1. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source 1 Patrick Duclos-Montagne R&D engineer, products & services architect Orange @duclospapatrick.duclosmontagne@orange.com https://www.linkedin.com/in/patrick-duclos-montagne-6a03425/
  2. 2. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 1: Introducing the Tuleap context at Orange group
  3. 3. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 1: Introducing the Tuleap context at Orange group
  4. 4. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Our tooling environment Three main platforms in Orange: • Microsoft SharePoint Collaboration • Jive Software (known as « Plazza » in Orange) • Tuleap (known as « OrangeForge » in Orange) But also: • WeKan, hosted in-house /! out-of-premises storage is normally forbidden (except for collaborative projects)
  5. 5. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story About me Previously: • first professional experiences in small companies • back-end developer • in charge of collaborative european projects Today: • involved in the community management of the Orange « products & services (i.e. software) architects » group (~600 subscribers) • technical contributor in a R&D project • involved in the tooling activities (evaluation, recommendations, training and support) Where do I work ? • Orange Labs (formerly R&D) • location = Lannion, Brittany, France • ~1200 employees in Lannion (mainly technicians and engineers) source
  6. 6. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 2: The Tuleap features that my department are using every day
  7. 7. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Overview of features we like to configure and use in our projects: Always: • Trackers • Documents • Files • Wiki • Web Site • Subversion • Announces Frequently: • Agile Dashboard • Git • Jenkins
  8. 8. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story About the project status Private or public ? Hybrid solutions: • Main data are public (« r » right) • « w » right for members • restricted areas (admin, ad-hoc groups) See illustration with the Documents feature
  9. 9. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 3: Our favorite feature: the trackers ☺
  10. 10. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Why thinking in terms of ‘to-do’ / ‘errand’ / ‘item’ is so important ? Some inspiring people or books: • Nicolas Boileau (L’Art Poétique) • David Allen (Getting Things Done) • Bob (Remember The Milk) see reference here Nicolas Boileau, L’Art Poétique, 1674: « Selon que notre idée est plus ou moins obscure, L'expression la suit, ou moins nette, ou plus pure. Ce que l'on conçoit bien s'énonce clairement, Et les mots pour le dire arrivent aisément. »
  11. 11. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Use case #1: tracking the main data in a standard project In this example, only 3 trackers have been configured: • Feedback items • RollOut items • et many stuff in the ToDoList
  12. 12. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Use case #1 (ctd): On-boarding new people with friendly-to-use and visual Cardwall and Kanban:
  13. 13. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Use case #2: advanced use of the trackers via the Scrum Dashboard for a Delivery project Condition: having a majority of contributors already convinced ;-)
  14. 14. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Use case #3: providing support on a particular topic to other Orange projects The requesters can see the processing of their demand
  15. 15. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Linking art #xxx with other Tuleap material art doc folder art art art
  16. 16. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Linking art #xxx with other Tuleap material (ctd) commit svn art
  17. 17. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 4: Tuleap eases the on-boarding of miscellaneous profiles
  18. 18. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Involving the designers… How to share the ‘design’ data with all the team members, even those who don’t have the Axure software ? Workflow: 1. updating Axure mockups 2. exporting under HTML format 3. setting a SVN tag and pushing HTML to the web feature
  19. 19. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Involving the architects… How to share the ‘architecture’ data with all the team members, even those who don’t have the EA software ? Semi-automated workflow: 1. updating UML model 2. exporting HTML and setting the SVN tag via the Orange extension « Kit RAL » to EA
  20. 20. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Section 5: lessons learnt, factors of success
  21. 21. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story OrangeForge users can rely on (1/2): Training sessions: • delivered on-line, mainly by Laurence Terrien • beginners sessions (overview of features) • advanded sessions (Scrum, Kanban) An internal community of users: • a dedicated workspace in our social network platform
  22. 22. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story OrangeForge users can rely on (2/2): An efficient helpdesk: • that relies on… an OrangeForge tracker !! ☺ • for a change request: direct link to a Tuleap.net tracker (workflow directly accessible to the requester) A highly experienced and very professional team supporting the plateform: • many thanks to Laurence Terrien, Romuld Cimia, Christian Bayle ! ☺
  23. 23. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source Conclusion
  24. 24. My Tuleap Story #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source #TuleapCon2017 @TuleapOpenALM 100 % Agile & Open Source My Tuleap Story Some key figures Number of projects • ~4000 active projects in the 12 last months (total ~7300) Number of users • ~6000 active user accounts in the last month OrangeForge is the name of the Tuleap instance deployed in Orange

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