1. What’’s Your
What s Your
Exposure? HIIPAA
Exposure? H PAA HIPAA
Puzzle
Security
Process
Workforce
Security
Security
Awareness
Mediconnect
is the
Solved and Training
ANSWER
 Written and maintained Standard
Operating Procedures Facility Workstation
 6 year retention of message text Access
General
Flexibility of
Standards
Use
Controls Approach
 7+ year retention of voice recordings Requirements
 We wrote the industry’s BAA
 Healthcare exclusive Mediconnect
Documentation
Workstation
Business
Associate
Mediconnect
is the
 Complete your chain of trust with is the
ANSWER
Security
Agreements ANSWER
Mediconnect
The Best of All Worlds – Flexibility Customized to your Patient Communications
Quality of Life
Our mission is to promote and protect the health and safety of all our doctors and patients through well-
designed programs that encourage good communications. The intention of HIPAA was in part an effort to
codify this. From a variety of input sources to numerous message delivery methodologies, we help enrich
and protect the quality of life for the people using our services: doctors, staff, patients, families, and other
healthcare professionals.
Better Protection - When HIPAA doesn’t go Far Enough
What do you do when HIPAA is not enough? 21 CFR part 11 guidelines are mandated for data submitted
to the FDA for drug approvals. Our clinical trials company, PhoneScreen deals with this daily, forcing
every aspect of our business privacy and security beyond HIPAA requirements. Our security process
exceeds HIPAA. Our compliance officer sees to it.
A safe solution for the challenges of privacy in medical practices
 70% of all malpractice claims are due to poor communication
 Voice recordings are an excellent source document
 Listen to the call as it happened – receive a wav file of the call as email attachment
Able to meet your needs
 HIPAA-compliant call center solution  Custom scripting
 Cost-effective data collection  Optional auditable SQL data base
 Text-to-speech conversion allows report  Multilingual capability
retrieval by telephone
Learn more about HIPAA
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 for best in class understanding
and arrange a review of our policies and procedures.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

2. Bi-Lingual Services
 Bi-Lingual Service Available 24/7
 Translation on Demand
 Spanish Media Placement Experts
 Certified Script Translations
 Other Languages Available
 Integrated Smart Greetings
The Best of Both Worlds – Combine English and Spanish
Fluent Spanish Speaking Staff
The Spanish speaking public is increasingly being recognized for its extent. At MediConnect, all callers
are treated with the utmost respect regardless of spoken language. We provide the high quality patient
interaction demanded by today’s medical communicators. MediConnect operators’ understanding of the
Latino culture immediately reduces the anxiety of native Spanish speakers who question their ability to
communicate and be understood by the person at the other end of the line. The result leaves the caller at
ease.
All our services are available in either language including web, IVR, and live call processing. Spanish and
English data are combined, unified, and converged. Client data analysis and comprehension is facilitated
and identified.
The best solution for bi-lingual medical communications needs
 Fluent Spanish speaking operators
 Reduce anxiety for Spanish only speaking patients
 Eliminate patient’s reluctance to contact physician
 Certified script translations available to comply with regulatory guidelines
Able to meet your needs
 Spanish speaking operators are always available
 On demand Spanish translators available
 Other languages available – ask us
 English/Spanish scripts with converged data
Learn more about our Multi-Lingual capabilities
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003. We’ll take care of your linguistic
challenges. It won’t be “all Greek to you”.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

3. Daytime Overflow
Services
 Overcome staffing shortages
 Staff meetings and lunch coverage
 Eliminate dependence on voice mail
 Reduce abandoned calls
 Abolish delays processing urgent calls
 Seamlessly integrates with after hours
The Best of Both Worlds – Answer all your daytime calls without adding additional permanent
staff
The right number of staffers
For practices that recognize the value and prefer a human touch, MediConnect provides overflow
operators for your daytime telephone traffic. Perfect for practices that need less than a full time staff
member, maintain a lunch schedule, hold staff meetings, or anytime you are understaffed; especially
useful if there is a surge in call volumes or reduction of staff members. The ideal ways to manage,
identify, and process calls during office hours. Reduce staff while providing an excellent level of service to
your patients and other callers.
Adjust the number of calls coming through
Your staffing levels vary along with the number of calls and abandons. We can take all calls or just the 3rd,
4th, 5th, or 10th call coming in to your phone system. We’ll help you adjust and manage the level of service
you make available to your patients. It’s like having additional staff trained and ready to go when needed.
An innovative solution for the biggest challenge of today’s practice
 Design and provide the level of service desired
 Organize your daytime messages by level of urgency
 Route calls to appropriate departments for the service to become even more effective
Meeting your and your patients needs
 Seamless transition to after hours  Spend your time with patients – not
coverage voice mail
 Translation services available  Eliminate delays in service due to staff
 Adhere to your protocol and coverage at shortages
all times  Proper call management eliminates
 Calls scripted to eliminate errors multiple time callers
Learn more about Overflow Services
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 to discuss your situation and
develop a plan that meets your desired degree of coverage.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

4. Virtual Reception
Services
 Reduce overhead
 Improve office efficiency
 Extend appointment desk hours
 Share the savings with your staff
 Improve patient perception
 Eliminate busy signals
The Best of All Worlds – Your On-Demand Receptionist
Streamline the front office
Would you ask your receptionist to go home early because today is a slow day? Never happen! What is
interesting is that most doctors and administrative staff have watched their front office personnel either
filling their time or swamped with work. Wouldn’t it be wonderful if you could control the pace of work
entering your office? Now you can control the call flow.
When you use our virtual reception services, we help you manage that work flow better and reduce
telephone demands on your staff. We supply you with our off site staff members that have saved other
practices as much as 30% of staffing costs. You use our virtual receptionist staff to the extent you want
and need. Best of all, unlike your staff members, you don’t pay for ‘down time’ since we charge you based
on operator work time. And because of our flexibility we can custom design a program that best meets
your unique requirements.
An easy Win-Win-Win solution for offices that require less than a Full Time Equivalent
 Facilitate office efficiency by off loading telephone tasks
 Pay only for the time your virtual operator is working for you.
 Great for when your call volume doesn’t match your staffing levels
 Promotes efficiency and superb savings
Able to meet both your and your patients’ needs
 Patient convenience - Virtual desk always open
 Independent - easy to use stand-alone service
 Use it as you wish – some time or all the time
 Reduce uncontrollable demand on reception staff
 Seamless integration with all other Mediconnect services
Learn more about our Virtual Reception Services
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 to see how we helped others -
people just like you get the most out of their office.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

5. Confirmation Services
 Reduce your liability
 Message receipt assurance
 Automated check in line
 Easy to use
The Best of Both Worlds – Ultimate Flexibility in Patient Communications
MediConnect realizes how important it is for our clients to receive all messages. We confirm receipt of a
text message, with the service provider, for every message sent. Although, that does not guarantee there
won’t be delays with the receipt of that message or that the message will be received by the device at all.
As a result, MediConnect has initiated a service called Confirmation Services. This service allows us to
offer guaranteed messaging to our clients. Never be concerned about missing pages again. Our client
establishes a guideline as to how long we should wait to receive confirmation prior to moving on to the
next step in the dispatch procedure (20 minutes for example). Our system automatically delivers
confirmed messages. If confirmation is not received within the established guideline, we move to the next
step in the dispatch procedure until message is confirmed as delivered.
Email Confirmation
Allows recipient of a message sent via email to reply with CONFIRM in the body of the email to
acknowledge and deliver the Infinity Message.
SMS Messaging Confirmation
Allows recipient of a text message to reply with OK followed by the unique number assigned to the
message in the body to acknowledge and deliver the Infinity Message.
Pager Confirmation
Allows recipient of an alpha page to call into an automated system and enter the unique number assigned
to the message to acknowledge and deliver the Infinity Message.
The best solution for urgent medical communications
 Reduce patient complaints, first thing in the morning, about doctors not returning calls
 Confirmations specify which message was received (when there are multiple messages)
 Established protocol pursued until confirmation is received
Able to meet your needs
 Available 24/7  Improve patient satisfaction
 Handshake between service and client  Cost-effective
Learn more about Email and/or Pager Confirmation
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

6. Web Portal
 Common point of access for all Web
services
 Web on call
 On Line Reporting
 Message retrieval
 Appointment Services
 Script Access
Best of All Worlds Single Access Point = Effective Account Management
Do it all on our URL
A portal is a Web site ‘door’ that provides you with access. You already have passwords by the dozen for
access to portals. As everything becomes more complex, it is great to simplify a little. We have done
precisely that for you. Our portal is a single point of contact and entry that makes available every patient
communications service you use.
You and designated members of your team can readily gain access to every communication tool we have
available. You can manage your coverage schedule, retrieve your messages, change some parameters
of your scheduling services, and review your scripts.
Common point of access for all web services improves your experience
 You are as close to your data as the nearest Internet connection
 Web On Call
 On Line Reporting
 Message Retrieval
 Appointment Scheduling and system maintenance
 Off premise script review
 One point of access is all you Need
 Access is always available 24/7 – when you want
 Continuous improvement of all accessible modules
Learn how we reduce stress and improve information flow
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

7. Disaster Avoidance
& Recovery Services
 Scripting
 Protect your resources
 Backup your data
 Stay in business while your neighbors
struggle
 Eliminate Outages
 Protect against man-made and natural
disasters
The Best of All Worlds – Provide continuous service during and after disasters and emergencies
Natural Events
Hurricane, earthquake, tornado, blizzard, flood, and fire can disrupt and even wipe out all your hard work
in creating your enterprise. You can’t stop these events, but you can protect yourself with offsite data
backup and immediate emergency coverage.
Man-made Events
Whether accidental or intentional, man-made events including riots, terrorist attacks, explosions, arson,
toxic spills, and accidents have the potential to destroy all your hard work.
Whether man-made or natural, these disruptions can be managed with little to no down time by using
MediConnect and our Disaster Avoidance and Recovery Services. We can replicate your scripting and
databases or access your offsite systems to assure your clients that you are on the ball.
We can’t guarantee a hurricane-free season, but we can assure you that we’ll be there to help your
callers receive the high level of service you are known for providing. We’ll even help you develop
mitigation strategies to limit the effects.
We help you manage your workflow when you can’t do it yourself for one day or one month. MediConnect
has been providing disaster recovery services since the Great Chicago Flood in 1992. We have done this
work for medical practices, hospitals, health systems and health insurance companies.
MediConnect has developed technology to insure connectivity even when all phone systems are down.
Ask how, you’ll be glad you did.
Learn more about our Disaster Avoidance and Recovery Services
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 to see how we helped others -
people just like you get the most out of their office.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

8. Appointment
Scheduling Services
 Scheduling available 24/7
 Urgent care appointments
 Your software or ours
 Under your control
 Improve office efficiency
 All appointment types
The Best of All Worlds – Your Appointment Desk Never Closes
Streamline the Scheduling Process
Expand your appointment desk without labor - to meet the needs of your patients. They can’t always call
to schedule when you are at the office. We coordinate the process of bringing new and current patients to
your office. Wouldn’t it be a nice touch to include a map and reminder notification for a first time patient?
Let MediConnect schedule your new patient and follow-up visits. Yes, even urgent care appointments and
labs. Group, class, and seminar registration are also available. Imagine your patients walking in to a
group setting with their own pre-printed name tag. Of course we can also obtain history for new patients.
And because of our flexibility we can custom design a program that best meets your unique requirements.
An easy solution for the challenges of today’s working patient
 Facilitate office efficiency by off loading appointment management tasks
 Decrease no shows by reminding patients to be on time to scheduled appointments
 Welcome letters/first visit information can be mailed from our central location
 Secure Web based access for office control of appointment availability
 Secure Web based access for office review of schedule in real time
 Web based access for office to schedule or re-schedule appointments
Able to meet your patients needs
 Services available 24/7
 Telephone and internet access for patients and office
 Live or automated reminder calls
 Both your office and MediConnect can enter appointment times
 Appointment information forwarded along with any messaging information
 Multilingual scheduling and reminders
Learn more about Appointment Services
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 to see how we help convert
callers into scheduled patients who arrive on time for appointments.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

9. Reminder Services
Live Operator
 All services available 24/7
 Ensure that patients will honor
scheduled appointments
 Remind patients to make and
reschedule appointments
 E-mail messages
 Multi-lingual
The Best of Both Worlds – Ultimate Flexibility in Patient Communications
Live Operator
For individuals who prefer a human touch, AMI provides reminder services with the use of our live
operators. With a host of intelligent, robust features, AMI’s eCreator presents a remarkable new option to
reduce your no call/no show rates. Our eCreator tool has the ability to seamlessly pass relevant data
along with the call allowing AMI to report on results.
An innovative solution for the challenges of medical practices
 Appointment reminder program helps reduce no calls and no shows
 Real-time posting to AMI’s Online Reporting suite indicating call results
Able to meet your needs
 HIPAA-compliant call center solution
 Available 24/7
 Cost-effective data collection
 Combines data gathered from call center and Internet into one unified and HIPAA-compliant
reporting suite
 Multilingual capability
Learn more about Reminder Services
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

10. Advertising Response
Services
 Scripting
 Nearest Site
 Frequently Asked Questions
 Scheduling
 Qualifying - Fulfillment
 Real Time Media Source Reporting
The Best of All Worlds –Making the Best Use of Your Advertising Dollars
Consistency
The money has been spent on advertising. Is the phone ringing? MediConnect’s reporting system has the
answer – IMMEDIATELY. You control where to spend and how much by viewing advertising response in
real time. Whether your ad budget is large or small, having the right information helps you get the most
out of your spend. MediConnect will identify the source information essential to your success. We
address FAQs, nearest location, schedule appointments, send information to your callers, and perhaps
most important, will let you know how effective your media buy is. We have saved clients hundreds of
thousands of dollars on advertising campaigns. Our expertise makes us the preferred choice for many
well-known health care media companies. When advertising works well, everyone is happy. We can
provide the data you need to make informed decisions on media buys. And we do it in real time, as the
phones are being answered, not weeks later after your whole budget has been squandered.
The best solution for medical advertising response
 Your one stop shop from script to fulfillment
 Be certain your advertising is producing the most effective results
 Create the image you want and learn how to improve with our proven methods
 On-Line, real time, secure HIPAA compliant media response results available
 We guarantee consistency from call to call
Able to meet your patients needs
 Services available 24/7 – when YOUR advertising runs
 Telephone and internet access to accommodate patient preferences
 Experience with every specialty and disease state
 Linguistic and medical comprehension
 We understand complex health issues and patient sensitivity
Learn more about MARS (Medical Advertising Response Services)
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003. Convert callers into customers.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

11. Reporting
Facilitate Better-quality Decision Making
The moment your advertising campaign hits, you
have access to the return on your advertising
investment. The moment our customer care
specialists begin answering your calls, our
automated system posts the results of each call to
the database we secure for you, ready for viewing
via email or fax.
The Best of All Worlds – Any Day and Time, We Are Available!
Reporting makes you more efficient
 Evaluate your advertising strategy
 Base decisions on highly accurate, timely data
 Monitor call outcomes and other deliverables
 Make mid stream adjustments when necessary
 Maintain project-wide consistency
Numerous reports
 Media Report: Call totals by standard MSA markets by media type (radio, TV, etc.)
 Top Line Summary: Summary and detail of all calls by multiple criteria with drill down
 Hierarchy Based Report Access: Control access based on need to know
 Drill Down: View information of interest facilitated by continuous detail levels
 Click-Thru Fields: See what you want to see immediately – from summary to minutiae
Customized reports
We offer optional customized reports per client requirements. Reports can be created based on almost
any data that we capture, including:
 Media drilldown presenting detailed data on response by station, program and market
 All-level reporting
 Bid to actual minutes usage
 Sponsor identifiers, such as site numbers, protocols and branding
View sample reports
Contact Patrick Day at patrick.day@tunstallamac.com or 888-922-4003 to receive samples of reporting
tools and learn about some of our success stories.
American MediConnect
800 S. Wells, Suite 170
Chicago, IL 60607
Phone: (800) 873-4637
Fax: (800) 801-5872
www.mediconnect.com

12. SMS
SMS
CONFIRMATION
CONFIRMATION
SERVICES
SERVICES
To confirm receipt,
EASY AS 1-2-3 reply to this message
with: OK55
1 – RECEIVE Dr. John Doe
 Easy to use Mary Major
123-456-7890
 Reduce liability Severe sinus infection
 Ensure receipt of message
Press Reply
 Improve patient satisfaction 2 - REPLY Type OK55
 Cost-effective
 Customized protocols
3 - SEND Press Send
Learn more about SMS Confirmation
Contact Patrick Day at 888.922.4003 or patrick.day@tunstallamac.com
800 S. Wells, Suite 170 Chicago, IL 60607 Tel 800.873.4637 Fax 800.801.5872
www.mediconnect.com