IBR provides global IT maintenance services including break-fix support, recycling, hardware distribution, and upgrades. It has 13 subsidiaries worldwide covering over 80 countries. IBR handles over 500 tons of IT hardware recycling per year, manages 10,000 support tickets annually, and has a catalog of over 300,000 spare parts and systems. The presentation provides details on IBR's services, products, and contact information.

1. IBR Corporate Presentation
Latest Update: 11.05.14

2. TABLE OF CONTENT
COMPANY
Who we are
Where we are
What we do
SERVICES
Our CSR
Recycling
Maintenance
Call Flow Process
Hardware distribution
IMAC / Relocation
Rental
Upgrades
PRODUCTS
Catalog 1/2
Catalog 2/2
Logistics
WHY IBR
Facts &Figures
Why IBR
Contact

3. 3
COMPANY
Who we are
Where we are
What we do

4. COMPANY
GLOBAL
IT MAINTENANCE SERVICE
MULTI VENDOR
RECYCLING
COMPANY | Who are we
International group created in 1983, 13 worldwide subsidiaries
80+ countries covered, Global FSLs network
Break-fix, Support, Rental, IMAC / Relocation, Upgrade, Spare parts management,
Hardware upgrade
Cisco, Dell, Fujitsu, HDS, HP Unix / x86, IBM, Netapp, Oracle HW, networks
WEEE compliant, Asset Recovery Solutions
& LEASING Complete and customized financial solutions, CO2 lease offer
More information: ibremarketing.com/company/IT-Support-Provider.html - 4 -

5. COMPANY | Corporate Organization
CAP VERT FINANCE
(Paris, France)
ALEASE
(Lyon, France)
IBR UK
(London, UK)
IBR Germany
(Frankfurt, Germany)
IBR Green Systems
(Algiers, Algeria)
IB REMARKETING
(Paris, France)
AS LEASE
(Paris, France)
IBR ITALIA
(Rome, Italy)
IBR Green Systems
(Dubai, UAE)
IBR ESPANA
(Madrid, Spain)
IBR ASIA
(Hong Kong, China)
IBR USA
(Edison, NJ)
PHOENIX
SERVICES
(France)
IBR Green Systems
Maroc
(Casablanca, Morocco)
IBR BRAZIL
(Sao Paolo, Brazil)
IBR OCEANIA
(Brisbane, Australia)
More information: ibremarketing.com/company/IT-Support-Provider.html - 5 -

6. COMPANY | Where we are
IB-R Oceania
Green Systems
IBR-Espana
PHOENIX
Services
IB-R Deutschland
IB-Remarketing
IB-R UK
IBR-USA
IBR-Italia
GS Morocco GS Algeria
IB DO Brazil
IB-R Asia
More information: ibremarketing.com/company/Global-IT-Solutions-Provider.html - 6 -

7. COMPANY | What we do
UNIX ENTERPRISE / WINTEL
SERVERS, STORAGE &
ASSOCIATED OPTIONS
300 000+ parts in stock
30 years’ experience
International Sourcing
SPARE PARTS
SUPPLY
RECYCLING
ASSET
RECOVERY
LEASING
SUPPORT
SERVICES
WEEE Certified
Destruction and
Data Erasure experts
More information: ibremarketing.com/company/TPM-maintenance-support-solutions.html - 7 -

8. SERVICES
Our CSR
Recycling
Maintenance
Hardware Distribution
IMAC / Relocation
Rental
Upgrades
8

9. SERVICES | Our Corporate Social Responsibility
SOCIAL
ACTIONS &
EMPLOYEES
DEVELOPMENT
local & international non-profitable
associations
sponsorships
ECO
RESPONSIBLE
RECYCLING
ISO 9001 & 14 001
Carbon Footprint Reduction
SALES
TARGET &
RENTABILITY
Focused
More information: ibremarketing.com/company/csr.html - 9 -

10. SERVICES | Recycling
Over 500 tons of
IT hardware recycled and
reused per year
Only non-usable
parts are recycled
into raw material
INFRASTRUCTURE
DECOMMISSION
REUSE OF
SERVICEABLE
PARTS
SELECTIVE
SORTING
More information: ibremarketing.com/services/it-recycling-company.html - 10 -

11. SERVICES | Maintenance
10.000 tickets
managed per year
Full Support Remote Support
Guaranteed spare
parts availability
Dedicated team,
logistic and updated
buffer stock
+ Technical Expert
Helpdesk
+
- Onsite field engineers
- SLA MS (Mission Critical)
- Diagnosis & supports
- 365/24/7 L2/L3 support
centers
- Several SLA available
- Spare Parts Supply Chain
- Diagnoses + action plan
- Dedicated buffer stock access
- Several SLA available
- Remote, monitoring on
HDS,HP EVA, STK, EMC
(Clarion & DMX) & NETAPP
- Spare Parts Supply Chain
(optional)
- L1 Training (optional)
Spares
Management
On-site
Intervention
- Tailored inventory
- Multi SLA available
- 365/24/7 buffer stock
access
- Several SLA available
- Voucher of prepaid Tickets
- Full on-site coverage
- Several SLA available
Fly & Fix: First Flight Available
More information: ibremarketing.com/services/it-support-maintenance.html - 11 -

12. SERVICES | Maintenance
Software
support*
1 Single Point of Contact
Field
Engineering
Technical
Support
Reporting
and QoS
Measurement
Supervision
and
Monitoring
Preventive
Maintenanc
e
Spare Parts
Management
SPOC
Multi Vendor &
Product Lifecycle
Specialist
Multilingual
support
(EN, FR, ES, IT, DE, CN,
AR)
*According to license copyrights
More information: ibremarketing.com/services/it-support-maintenance.html - 12 -

13. SERVICES | Maintenance
Full Support = Most secured solution
Call Opening
with Error Logs
IBR Support
Customer
Diagnosis Supply Chain
- Root cause analysis
- Action Plan
- L2 / L3 engineer support
On-site
Intervention
- Spare parts dispatched - Defective parts replaced
Ticket Closing
& Reporting
- Notification
- Customer validation
More information: ibremarketing.com/services/it-support-maintenance.html - 13 -

14. SERVICES | Maintenance
Remote Support = Cost saving solution
Call Opening
with Error Logs
Diagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
IBR Support
Customer
- Root cause analysis
- Action Plan
- L2 / L3 engineer support
- Spare parts dispatched - Defective parts replaced - Notification
- Customer validation
More information: ibremarketing.com/services/it-support-maintenance.html - 14 -

15. SERVICES | Maintenance
Spare Parts Management = Time saving
Call Opening
with Error Logs
IBR Support
Customer
Diagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts replaced - Notification
- Customer validation
More information: ibremarketing.com/services/it-support-maintenance.html - 15 -

16. SERVICES | Maintenance
Onsite Support = Reactivity solution
Call Opening
with Error Logs
Diagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
IBR Support
Customer
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts
replaced
- L 1 Customer training
(optional)
- Notification
- Customer validation
More information: ibremarketing.com/services/it-support-maintenance.html - 16 -

17. SERVICES | Maintenance
Fly & Fix = Global Reach
Call Opening
with Error Logs
Diagnosis Supply Chain
First Flight
available On-site
Intervention
Ticket Closing
& Reporting
IBR Support
Customer
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts
replaced
- L 1 Customer training
(optional)
- Notification
- Customer validation
More information: ibremarketing.com/services/it-support-maintenance.html - 17 -

18. SERVICES | Implementation Planning
Mapping
Buffer Stock
Dispatch Trials
SLA kick
Documentation
Buffer Stock
PO Meeting
off
Steering
- Site audits
- SN list
- Config check
Sizing
- Purchasing
- Testing
- Packing
- Shipment
- Clearance
- Dispatch
- Storage
- Meeting
process
- Dummy ticket
opening
- Dummy on-site
intervention
-Certificates
of Origin
2 to 5 weeks (depending on geographical area and technological issues)
More information: ibremarketing.com/services/it-support-maintenance.html - 18 -

19. SERVICES | Call Flow Process
CALL LOGGING
REPORTING & SLA EVALUATION
Customer
Call Qualification :
- Identification no.
- Call context, serial
number
SERVICE DESK
Case Processing & Intervention Management
Incident Assignment
On-site Engineer Parts
Stock Output Packing
& Conditioning,
On-site Intervention
Faulty Spare Recycling
Resolution
Ticket Closing,
SLA Evaluation
& Reporting
Diagnostic & Action Plan
INTERVENTION
Customer
Database
Intervention
Database
Logistic
Database
Customer Real-time
Follow-up
Automatic Refill
Customer confirmation for ticket closing
Error Logs
Transmission
Customer Approval
More information: ibremarketing.com/services/it-support-maintenance.html - 19 -

20. SERVICES | Call Flow Process
TICKET OPENING (email /sms) ANALYSIS REPORT
More information: ibremarketing.com/services/it-support-maintenance.html - 20 -

21. SERVICES | Call Flow Process
ACTION PLAN FINAL REPORT (direct web access)
More information: ibremarketing.com/services/it-support-maintenance.html - 21 -

22. SERVICES | Maintenance
AGREEMENT
BRONZE
5d /7
BRONZE
24/7
SILVER GOLD PLATINUM
TELEPHONE
AVAILABILITY
Office Hours 24/7/365
24/7/365 24/7/365 24/7/365
TELEPHONE
RESPONSE*
The following
business day
2 hours 1 hour 30 minutes 30 minutes
REPAIR Best Effort
Best Effort
(< 3 days)
Critical: 12h
Major: 3BD
Minor: 14BD
Critical: 12h
Major: 24h
Minor: 7BD
Critical: 12h
Major: 24h
Minor: 7BD
ON-SITE
SUPPORT
Critical: 24h
Major: 48h
Critical: 4h
Major: 24h
Critical: 4h
Major: 24h
4h 2h
CALL-OUT
AVAILABILITY
Office Hours 24/7/365
24/7/365 24/7/365 24/7/365
CUSTOM SLAs AVAILABLE
*Max Time
More information: ibremarketing.com/services/it-support-maintenance.html - 22 -

23. SERVICES | Parts Supply
WARRANTY
SPARE PART & FULLY
CONFIGURATION
30 Years’ Experience
Worldwide Shipping
12 Regional Warehouses
Unix / Wintel
Servers, Storage & Network
Parts and Complete Systems
TESTING
SOURCING
DELIVERY STORAGE
More information: ibremarketing.com/services/it-hardware-distribution.html - 23 -

24. SERVICES | IMAC* / Relocation
AUDIT
ON-SITE
ENGINEERS
& CRITICAL
PARTS
STEERING
COMMITTEE
INSURANCE
&
TRANSPORT
POWER OFF
&
LABELLING
Your
Company
POWER ON
&
CABLING
COMPLETE RELOCATION
CYCLE EXPERTISE
Serenity and
Global Reach
*Install/Move/Add/Change
More information: ibremarketing.com/services/it-relocation-imac.html - 24 -

25. SERVICES | Upgrade
$
SPECIFIC
PROJECT
BUDGET
NEW
More Expensive
Carbon Footprint Impact
REFURBISHED
Same Configuration
Reduced Carbon Footprint
Tested & Guaranteed
REFURBISHED &
OBSOLETE SYSTEMS
SPECIALISTS
Fighting the IT
Systems Planned
Obsolescenc
e
Carbon Footprint
Reduction
More information: ibremarketing.com/services/upgrade-installation.html - 25 -

26. PRODUCTS
Catalog 1/2
Catalog 2/2
Logistics
26

27. PRODUCTS | Catalogue
Europe’s largest Enterprise and Midrange Servers Inventory
(300,000+ Options)
International Dispatch, In-house Testing and Warranty
365/24/7 Support
More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 27 -

28. PRODUCTS | Catalogue 1/2
- Switches: 1900 Series, 2900 / 2950 / 2960 / 3500XL Series, 3550 / 3750 Series, 3000 Series, Catalyst 4500, 5000/5500
Series, 6500 Series - Routers: 837, 1000 Series, 2500 Series, 7600, 12000, 3600 Series, ASR Series and CRS-1 and CRS-
3 - Datacenter products: Nexus Switches (1000v, 2000, 4000, 5000, 7000), MDS, Unified Computing System (UCS)
Servers PowerEdge, PowerVault, EqualLogic
PDP, VAX, ESA, Alpha Servers
Celerra NAS, Centera WORM, CLARIION (AX, CX, DL, FC) Symmetrix (1 000, 2 000, 3 000, 4 000, 5 000, 8 000,
DMX)
Primepower, Primergy, Primequest, SPARC Enterprise Servers: M-series, T-series, Rack Servers - RX Series, Tower
Servers - TX Series, Economu Servers - Econe, Blade Servers - BX Series, Blade Frame - BF Series, Storage
Subsystems, PRIMEQUEST
TagmaStore (DF800), Thunder(DF600, DF700, Lightning (9900 series)
More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 28 -

29. PRODUCTS | Catalogue 2/2
D-Series & K-Series, A-L-N Series & Superdome, RP- & RX-Series, & Superdome, RX Series & Superdome, Workstations B-
& C-Series
BL series, BL e-Class, BL p-Class, DL series, ML series, TC series
Systems X ( Rackmount, Deskside), Blade centers (Blades Power, Blades Intel, Blades AMD), Systems Power
(Systems I (I series), Systems P (P series), RS 6000, AS 400)
Series: E, J, LN, M, MX, T, PTX
FAS6200 Series, FAS3200 Series, FAS2200 Series, V-Series
Fiber Channel, SAS, RAID and SCSI HBAs, Disk array (ST9990, ST9985, ST6540, ST6140), Tape drives (StorageTek
9940, 9840C, T9840D, T10000A, T10000B), Tape drives (LTO, SDLT, DLT), Tape libraries (L700, L700e, L180, L5500,
SL500, SL3000, SL8500)
Servers, Storage, V et M series, StorEdge, Desktop & Workstation
More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 2-92-9 -

30. PRODUCTS | Logistic
REGIONAL
&
LOCAL
FSLs
INTERNATIONAL 24/7 DELIVERY
EMERGENCY
SHIPPMENT
PROCESS
5 Support
Centers,
Local FSL Network
DEDICATED
CUSTOM
CLEARANCE
TEAM
SELECTED
SUPPLIERS &
FORWARDERS
Emergency Delivery
From 4h to 18h
Worldwide
More information: ibremarketing.com/hardware/IT-logistics.html - 30 -

31. WHY IBR
Facts & Figures
Why IB-Remarketing
Contact
31

32. IB Activity
• 500+ tons of recycling hardware
per year
• 100,000+ systems supported
worldwide
• 10,000+ support tickets / year
• 3,500+ multi sector global
customers
• 50,000+ asset recovered
• FY 2012/13: 60 M€
IB Group
• 13 subsidiaries
• 280+ employees
• 20+ citizenships
• 5 support centers
• 12 regional warehouses
• 80+ countries covered
• 300,000 items in stock
• 30 years of experience
• ISO 9001 & 14001
• 96% support contracts retention
• 150+ engineers
WHY IBR | Facts & Figures
More information: ibremarketing.com/company/IT-Support-Provider.html - 32 -

33. WHY IBR | Our ethics
CSR
QUALITY
SMART
RECYCLING EXPERTISE
More information: ibremarketing.com/company/IT-Support-Provider.html - 33 -

34. WHY IBR | Contact
IB Remarketing
4 rue Maurice de Broglie
93 600 Aulnay sous Bois
+33 1 48 19 90 20
facebook/IB Remarketing
plus.google.com/109790526955470383191/posts
linkedin.com/ib-remarketing
twitter.com/IB Remarketing
34
www.ibremarketing.com