Vattenfall Europe Information Services is an IT services company established in 2003 that provides consulting, operation, and support services to energy utility companies. It has expertise in the energy business through its understanding of utility company processes and SAP systems. The company operates large data centers and provides various IT services including application management, infrastructure services, and support through service level agreements. Its range of services include consulting, application operation and support, and infrastructure services to support areas like billing, customer services, and asset management for energy utility companies.

1. Vattenfall Europe Information Services Our energy – Your success COMPANY PRESENTATION

2. Company profile Vattenfall Europe Information Services – An innovative enterprise with a wealth of experience One of the largest IT system vendors to energy utility companies in the German-speaking countries Firm name Vattenfall Europe Information Services GmbH Established in 2003 Registered office Hamburg Locations Hamburg, Berlin, Cottbus Owner Vattenfall Europe AG Industry focus Energy business Service range Consulting, operation

3. Core expertise: Consulting We have expert knowledge of your business Internal structures and specific business processes of energy utility companies General accounting, cost accounting, materials management, maintenance, Human Resources etc. Analysis and optimisation of business processes Deriving IT system requirements Requirements put into practice in customer-specific projects Certified SAP Customer Competence Centre

4. Core expertise: Operation Excellence in managing professional IT services for you Centralised productive and back-up data centres (currently over 2,000 server systems) Provision of differentiated service quality levels, incl. high-availability services Application support provided Provision and support of terminals Reliable execution of 24/365 Service Level Agreements via SMC – System Monitoring Centre Operating processes optimised and certified based on ISO 20000 according to the ITIL method (IT Infrastructure Library) Certified SAP Hosting Partner Microsoft Software Asset Management certification

5. Our service range in brief APPLICATION OPERATION + SUPPORT INFRA- STRUCTURE SERVICES CONSULTING UTILITY BUSINESS TECHNOLOGY APPLICATION OPERATION + SUPPORT INFRA- STRUCTURE SERVICES OPERATION

6. Our range of services in detail CONSULTING Project management IT strategy & architecture consulting Process analyses process design & optimisation Conceptualisation Development & customising Tests & migration User training Go-Live support APPLICATION OPERATION & SUPPORT Application management Application operation Application support INFRASTRUCTURE SERVICES Data centre services Network services Client services OPERATION Installation Migration Administration 7/24 system support Monitoring Incident management Problem management User support Hotline Quality reporting UTILITY Billing & Customer Services GPKE & GeLi Gas Customer Relationship Management Power plant scheduling & optimisation Energy & certificate trading Power plant & open-cast mine control Energy data management & Smart Metering Network & geo information systems BUSINESS Enterprise Resource Planning Human Resources Management Business Intelligence Enterprise Content Management Web Content Management Asset Management Workforce Management TECHNOLOGY Enterprise Application Integration Portal applications Mobile Business Individual software development for client/server & web environments Customising of standard applications IT-Security

7. Many thanks for your interest!