TRT GLOBAL - Company Overview

www.trt.com
TRT GLOBAL – A Company Overview
(Total RISC Technology)
www.trt.com Empowering Enterprise Technology Commercial in confidence

Our Mission
www.trt.com
To re-define the way enterprise IT solutions
are deployed and supported, enabling our customers
to maximise their return on investment.

www.trt.com
Who we are?
Warehouses in 30+ countries
Started year 1997 in Sydney Australia
Offices in 10 countries
140+ partners Globally
Combined T/O $750m pa
200+ Clients
30,000+ devices
102+ countries presence
24/7 Client Support
TRT Global Limited
Global Head Quarters
1 Ubi View #4-36 Focus One,
Singapore 408555
Privately Owned Australian Company
TRT Global Limited
Global Service Desk Office
Unit 1601 Trade and Financial Tower
32th Street cor. 7th Ave
Bonifacio Global City
Philippines
TRT Global Limited
APAC Head Office
3905 Two Exchange Square
8 Connaught Place Central
Hong Kong

…delivering
a comprehensive range of services
across most major brands
SERVER
Types of Server : ERP, DataBase, File, eMail,
Back-up, Proxy, Anti-virus, Production ,
Development Servers including Blade Enclosure and Server
Rack
STORAGE and BACK-UP
Type of Storage : Appliance, Device, SAN, Tape Library
NETWORK
Types of Network: Appliance, Modules, Router, Switches,
Wireless Access Device, NAS,
OTHER ENTERPRISE INFRASTRACTURE
Domain Controllers , Security /Firewall Appliance, KVM Switch,
HSM Console, Uninterrupted Power Supply (UPS), Load
Balancing Appliance, Security Appliance
What do we do?
Maintenance
& Support
Managed
Services
Business
Continuity
Infrastructure
Deployment
Professional
Services
IAAS
( Infra As A Service)

TRT have the following Enterprise Server & Storage Capabilities
• Team of Storage vendor Certified Specialists for each of the above platforms
• Certified by each of the above vendors to resell their infrastructure
• Currently provide hardware and software maintenance for platforms including IBM, HP, DELL, EMC, Sun/Storagetek, NetApp & Cisco
• Global Network of Server & Storage Support Partners who have back to back agreements with the above storage vendors
Support Task
Support
Scope
IBM HP DELL Sun/STK
EMC &
HDS
NetApp
CISCO/
Juniper
Quantum
Telephone Technical Support HW Maintenance        
Hardware break/fix maintenance HW Maintenance        
Escalation Of Support & Root Cause Analysis HW Maintenance        
Access to infrastructure test labs HW Maintenance        
On Site Troubleshooting HW Maintenance        
Phone Home Capabilities HW Maintenance        
Remedial Software Support SW Support        
Capacity Planning Audit & Reporting Projects *        
New System or incremental upgrade
infrastructure deployment
Projects *        
Data Structure changes & migrations Projects *        
TRT GLOBAL TRACK RECORD IN DELIVERING THE
MULTI VENDOR TECHNICAL CAPABILITIES
What do we do?

www.trt.com
...public & private companies, government institutions & multinationals.
Here are some of our customers in The PHILIPPINES
Who do we do it for?

www.trt.com
TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERS
CERTIFICATIONS and CAPABILITIES
 IBM Certified Systems Expert - High Availability for AIX
 IBM Certified System p Series Administration
 IBM Certified System Administration AIX 6.1 and AIX 7
 IBM Certified Systems Expert - IBM System p5 Virtualization Technical Support
 IBM eServer Certified Systems Expert - pSeries Enterprise Technical Support
 IBM Certified Systems Expert – eServer, p5 and pSeries
 IBM Enterprise Technical Support AIX 5L V5.3
 IBM eServer Certified Systems Expert -- pSeries HACMP for AIX 5L
 IBM Certified Specialist - eServer p5 and pSeries
 Administration and Support for AIX 5L V5.3
 IBM Certified on Tivoli – TSM
 IBM Tivoli - TSM 5.4 Implementation
 IBM Certified Deployment Professional - Tivoli Storage Manager 6.2

www.trt.com
 HP Accredited Platform Specialist
 Certified on HP ProCurve Networking CCNA
 Certified on HP-UX
 Certified on HP ITANIUM Servers
 Certified on HP PA-RISC servers
 Certified on HP StorageWorks Disk Array
 Certified on HP StorageWorks Enterprise Array
 Certified on HP-EVA
 Dell Certified System Expert (Client)
 Sun-Oracle Certified System Engineer
 Sun-Oracle Certified Field Engineer
 Certified Solaris System Administrator
 Certified Solaris Network Administrator
 ADIC Certified Storage Engineer -Intermediate Level I500 and I200
 Symantec Certified Specialist – Netbackup
 Symantec Netbackup Administration

www.trt.com
 VTSP, VMware sphere: Install, Configure, Manage [V4.0]
 Linux Network Administration
 EMC Clarion Administration
 EMC Avatar
 EMC Legato Networker Administration
 Knowledge in SAS70 and BS7799 audit
 Veritas Backup Exec V.10
 ArcServe Brightstor v9.0
 MC Data switches Configuration
 AVAYA – CMS administration
 Microsoft Certified Professional
 Certified on Microsoft Windows Active Directory
 Certified on Microsoft Windows DNS/DHCP administration
 Microsoft Certified System Engineer (MCSE)
 CISCO – CCNA
 Implementation of Disaster Recovery/ Business Continuity Plan
 Backup Design and Administration
 Project Management
 Network Infrastructure Design and Set-up

• TRT is ISO 9001 / 2008 Certified
• Since 2002
• Annual renewal
• Major audit every 3 years
• ISO 9001/2008 is a quality management system
providing a process-focussed framework
enabling the successful achievement of organisational objectives.
ISO Certification
www.trt.com

LEVEL DESCRIPTION SKILL LEVEL LOCATION
SLA
(HOURS)
TRT
 Provide Non Publically Available
Patches and Microcode
 Escalation of Support
 Core Dump Analysis
 Solution Architect
 Root Cause Analysis
 Health Check Presentation
2  On Site Delivery of Service Cross Trained In-Country 4 Internal / External
 24 hour monitoring & Alerting
 Collection of Logs Internal1
 Health check Production
Cross Trained Philippines 2
TRT SERVICES DELIVERY MODEL
5
4
3
FUNCTION
Regional Specialists
Vendor Certified In-Country 8 Internal
External24US / EU
Global Specialists Global 36 External
Vendor
Labs
Support
Partners
Consulting Engineers
Field Engineers /
Service Partner
Global Services Desk
www.trt.com

www.trt.com
TRT Customer Portal
All service requests can be tracked on this TRT portal
www.trt.com then click on “Login to TRACSS”
Total RISC’s Advanced Customer Support Service
Note: Potential Client with NO existing contract with TRT may Log a Support Call under T&M (Time and Material)

Marflin Chu
Business Development Manager
M: +63 915 2256222
Email: Marflin.Chu@trt.com
Catherine Pader
Country Manager
M: +63 917 8865057
Email: Cathy.Pader@trt.com
Domenic Romanelli
CEO, TRT Global Ltd
M: +65 9780 4447
Email: Domenic.Romanelli@trt.com
FURTHER INFORMATION
AND CONTACTS
Global Service Desk
24/7 SUPPORT +(612) 9406 8200
Philippines +(632) 815 3811
www.trt.com

TRT GLOBAL - Company Overview

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