People Management

1. People Management-
Getting the best from your team

2. What is People Management?

4. People Management
• Your associates are the biggest asset you have.
• Their performance and attitude can result in the
success or failure of your business and this is
often the most difficult part of any manager's
job – managing people.
• A manager is required to lead, motivate, train,
inspire, and encourage.
• On the other hand, he or she is also responsible
for recruitment, disciplining, training and
evaluating. These functions seem to be at odds,
but a successful manager can integrate both the
positive and negative aspects of these tasks to
create a positive, productive work force

5. People Management
• When managing the people within an organization, a manager must focus on
both hiring the right people and then getting the most out of these people.
• New associates must provide the organization with the best talent available
that meets the needs of the business and to get the most out of the people, a
business has consistent policies and practices in place to provide its people
with appropriate training and development.
• Infact, probably the most important task a manager will face when dealing
with the people under his direction is that of bringing out the best in them.
• Therefore, unlocking people potential is often seen as the key to
any business's success.

6. People Management
• It is crucial to note that when an associate's talents are not channeled
correctly, their behaviour can seriously compromise the success of an
organization.
• Some of the roles that an employee who is not being used to his potential can
take on are as follows: procrastinator, martyr, gossip, manipulator and bully.

7. How to unlock people’s potential and
get the most out of your team
• Unlocking people’s potential is crucial for the
success of any business.
• According to the pollsters at Gallup an American
analytics and advisory company, more than 70% of
American people are not engaged at work.
Worldwide, the number of disengaged employees
balloons to 85%.
• Therefore a clever manager finds ways and
techniques to ensure their associates are engaged by
unlocking their potential so as to get the best out of
them.

8. How to unlock people’s potential and
get the most out of your team
• Unlocking the full potential of your associates is all about methods
management techniques that work for your them.
• When they are satisfied and have the right working environment around them,
they will do better work for the business.
• That’s all pretty vague, though, so what are the specific things you need to do
as a manager if you want to get the best from your associates?

9. How to get the most out of your team
1. Become a better leader for your team
Leadership involves inspiring and motivating and
encouraging associates.
A good leader knows how to inspire his/ her
people to perform better and encourage them to be
the best they can be.

10. How to get the most out of your team
2. Motivate your team
• Everyone is motivated in different ways.
• Your associates need to be provided with the right
kind of motivation that works well for them. It’s up
to you to find out which associates prefer which
kinds of motivation. For example, Natasha might be
a person who is very ,much motivated when the
manager acknowledges her good work and says ‘well
done!’ Or ‘good job!’
• Yvonne on the other hand enjoys it when the
manager mentions her name for best performer on
the whatsapp group platform and during the team’s
engage session.

11. How to get the most out of your team
2. Motivate your team
• It will therefore be the managers job to provide both
Natasha and Yvonne with that motivation each and
every day at work.
• When your team lacks motivation, the work they
produce will be more lethargic and slow and that’s
not good for the business.
• It is therefore important realise that motivation is
essential. It’s not easy to be a motivator if you have
no experience of doing this, but it’s something that
every manager will have to learn to do.

12. How to get the most out of your team
3. Provide Constructive and Helpful Feedback
• Feedback is really important if you want to
make sure that your associates are always
improving.
• How can you expect them to stop doing things
wrong and do things better if you’re not giving
them feedback relating to the work they do?
• When you offer good feedback, your associates
will know what to do differently and what to do
more of thereby getting the most out of your
team.

13. How to get the most out of your team
3. Provide Constructive and Helpful Feedback
• The feedback you provide has to be constructive and helpful, though.
• It shouldn’t be too cutting or harsh because this will just lead to more
demoralisation among your workforce and that’s not what you want, so word
your feedback very carefully.

14. How to get the most out of your team
4. Make Each Person Feel Like a Part of the
Bigger Picture
• When you make every associate feel like they
are part of the bigger picture, they will become
far more invested in their roles and in the vision
of the company.
• As a manager, you need to show people how
the work they do has a direct impact on the
business because you don’t want to make
people feel isolated from the end product of
the work they do.
• When associates feel like they are part of the
bigger picture, they are inclined to work harder
and there is a higher level of job satisfaction.

15. How to get the most out of your team
5. Ask Them for Ideas and Input
• Making your people feel like they’re a part of the business is important.
• One way in which this can be done is by asking them for their input on certain issues.
For example, ask the Bakers Inn cashier how many candy cakes they think you should
order or ask the complex cleaner how much squeak they will need for the month.
• This could turn out to be a really smart move because the person who works directly
with the customer and knows their preferences or uses the cleaning material each day,
often has the very best perspective.
• Moreover these people could come up with the kinds of ideas that no one else in higher
positions in the business would think of.

16. How to get the most out of your team
6.Insist on excellence
• As a manager its important to monitor your team’s performance, as a whole and on an
individual level.
• It is your job as a manager to insist on only the best for your brand from insisting that
every cashier gives every customer a warm welcome to insisting only the best fries and
chicken are dispatched from your kitchen.
• As a manager, you set standards for your team and whether or not those standards will
be met depends on how you insist in only the best.

17. How to get the most out of your team
7. Be organised
• People perform better when they know what they’re
aiming for.
• Therefore you are likely to get the most out of your
team when you set clear goals for each associate.
• As each shift begins, each associate must know what
their daily sales target is, what they are expected to
clean and what else is expected of them at work that
day and they can only be equipped with this
information if the manager is organised.
• However, for a manager to be organised they need to
plan first that is why it is important for every manager
to know how to plan, organise, lead and control

18. How to get the most out of your team
7. Be organised
• An organised effective team is more powerful than any one individual so if the
manager is organised chances are the team will be too.
• It is therefore crucial to identify each associate’s strengths, establish clear lines of
communication and delegate freely to ensure all team members are working at their
optimum productivity.
• Organised managers also have the ability to delegate and delegation stops managers
from doing too much of the day-to-day tasks, freeing up more time to invest in
strategic planning and team management
• Remember, the job of the manager is not to do the work, but to help others do theirs
so good managers delegate.
• You can’t do it all. Learn to empower your associates by entrusting them with
important responsibilities, and then stand back and let them do their job.