3. Jens
Martensson
Finding the leader
in you
► We all are leader in the work we
do.
► We all have the potential of
becoming successful leader
everyday.
► The best Leadership technique is
one that is nurture inside.
Chapter 1
4. Jens
Martensson
Starting to
communicateThere are three basic concepts of
successful communication:
► Make communication :
■ All brilliant ideas are useless if they
are not shared.
► Be open to other people :
■ The biggest mistakes: All wisdom
flow from you.
► Create a receptive environment :
■ Putting people at ease.
Chapter 2
5. Jens
Martensson
Motivating People
Real motivation comes from following
things:
► Feeling of importance.
► Leader create team.
► Treat people like people.
Employees should be handled just
like family member.
► Acknowledge a job well done.
Chapter 3Chapter 3
6. Jens
Martensson
Expressing Interest in
OthersShow interest in other people by following
deed:
► Pleasant voice on telephone.
► When meet with someone Greet.
► Learn their names & remember
their birthdays.
► Ask about their wives, husband &
their children.Chapter 3Chapter 4
7. Jens
Martensson
Seeing Things From
The Other Person’s
Point Of ViewIt is a necessity for a company to:
► Pay constant attention to
customer service.
► Exceed customer expectations.
► Understand what our customer
really wants.
► If you help other people solve
their problems, the world is your
oyster.
Chapter 5
8. Jens
Martensson
Listening to Learn
Leaders who succeed are often people
who have learned the value of listening.
► Considering listening passive and
talking to be active.
■ Nodding your head.
■ I see / mm-hmm.
■ Visual Contact.
■ Change in physical posture, etc.
► Good listening:
■ Listen patiently, with an open mind.
■ Encourage them to express their
ideas fully.
Chapter 6
9. Jens
Martensson
Teaming up for
Tomorrow“Good team members are the leaders of
tomorrow”
► Organised into teams for:
■ Success;
■ Communication.
► Techniques to lead a team:
■ Shared sense of a common goal;
■ Individuality;
■ Participation in Decision making;
■ Be involved, stay involved;
■ Share honors and accept blame;
■ Build team confidence;
■ Be a mentor.
Chapter 7
10. Jens
Martensson
Respecting the Dignity
of Others
“Do unto others as you would have them do
unto you”
► Steps:
■ Put yourself in other person’s place.
■ Treat your employees like your
colleagues not your servants.
■ Engage people and encourage their
co-operation.
■ Humanize the organization in order
to create the workplace of dignity.
Chapter 8
11. Jens
Martensson
Rewards, Recognition &
Praise
“Sometimes the praise, recognition &
rewards a person receives change his
whole life”
■ Recognition of efforts
■ Distribute well deserve praise.
► Rewards:
■ Recognition of participation.
■ Recognize publicly.
“Our words should be like a
present” said Florence
Littauer
Chapter 9
12. Jens
Martensson
Handling Mistakes,
Criticism &
ComplaintsMistakes are natural part of life, to spread
this:
► Create an environment where
people receive advice or
constructive criticism.
► Think twice before you criticize or
assign blame.
► Criticize respectfully.
“The process of criticism should
begin with praise & honest
appreciation”
Chapter 10
13. Jens
Martensson
Setting Goals
Steps to make the goals:
► Set realistic, stimulate, clear and
measurable goals.
► Set small and intermediate
goals.
► Set priorities in objectives.
Chapter 11
14. Jens
Martensson
Focus and
Discipline
► Focus the ability to ignore
distraction.
► Pursue only which is important.
► Keep going and never give up
and be persistent to achieve.
According to Dale Carnegie:
“Patience and perseverance will
accomplish more in this world
than a brilliant dash”.
“Where your focus goes your energy
flows"
Chapter 12
15. Jens
Martensson
Achieving Balance
Three principles to balance our life and
to become a better leader.
► Devote a lot of time to your
family, do physical exercises and
leisure activities.
► Put as much energy into planning
your leisure time as into your
working day.
► Get involved in activities outside
your professional life.
Chapter 13
16. Jens
Martensson
Creating a Positive
Mental Attitude
► Everything is within your
thoughts that makes you what
you are.
► Change your thoughts and you
change your world.
► See the positive in the negative
events.
Chapter 14
17. Jens
Martensson
Learning Not to worry
► Tactics to get rid off from
worrying
► How to live in a day tight
compartments
► Using the law of averages
► Cooperate with the inevitable
► Put a stop loss order on your
worries
► Keep things in perspective
► Finally get busy
Chapter 15
18. Jens
Martensson
The Power of
Enthusiasm► You can do anything if you have
enthusiasm.
► Enthusiastic people feel
passionate about life, about
knowledge and about work.
“Nothing great was ever
achieved without
enthusiasm”.
Chapter 16
Be involved, stay involved;Be involved, stay involved;
